Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a thermadore PRG366EG/02 Range with the oven below.

Customer Question
I have a thermadore...

I have a thermadore PRG366EG/02 Range with the oven below. When the selector is turned to bake, I smell gas, but the igniter does not tick or glow. Oven will not light. In the broil position, It will light and operate normally

Contractor's Assistant: What's the make and model of your oven? And can you guesstimate how old it is?

Model PRG366EG/02

Contractor's Assistant: Do you plan on doing the work yourself?

Serial number***********

Contractor's Assistant: Anything else we should know to help you best?

Unit was put in service 0819/2008

Submitted: 5 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 5 minutes by:
11/10/2017
Appliance Technician: Tyler Z., Appliance Doc replied 5 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 86,325
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 5 months ago

If you remove the floor inside the oven, does the igniter look like a rectangular metal vented box, or is it 2 long thin probes attached to the side of the burner?

Ask Your Own Appliance Question
Customer reply replied 5 months ago
The unit has a rectangular metal vented box with a single wire electrode
Customer reply replied 5 months ago
It looks brand new
Customer reply replied 5 months ago
checked it for continuity and its fine
Appliance Technician: Tyler Z., Appliance Doc replied 5 months ago

Does it look like the part in the link below?

CLICK HERE to see igniter

Ask Your Own Appliance Question
Customer reply replied 5 months ago
No. One wire on the bottom, with a single probe on top.
Customer reply replied 5 months ago
i already checked it for continuity and its fine
Customer reply replied 5 months ago
It has two long single probes that sit right next to the burner
Customer reply replied 5 months ago
my bad, sorry.
Appliance Technician: Tyler Z., Appliance Doc replied 5 months ago

OK so unfortunately that is a spark electrode so if it's not sounding like a taser and sparking when you start the bake but some gas comes out, you have a bad main control board because that is what controls the sparker on the oven. It's under the cooktop and the part number is ***** It costs about $460 I'm sorry to say. Below is a link to the part.

CLICK HERE for control board

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Customer reply replied 5 months ago
Just to be clear, does the same part control the broiler? That works and all of top burners. My wife told me before this happened in the past, there were a few times the range never reached the correct temperature as well. seems kind of weird. Haven't really used it much even though its an older unit.
Appliance Technician: Tyler Z., Appliance Doc replied 5 months ago

It does, yes---but they parts on the board fail independently. It won't cause both bake and broil to fail at the same time.

Ask Your Own Appliance Question
Customer reply replied 5 months ago
Can it be a spark ignition switch also, or this unit does it through the control board?
Appliance Technician: Tyler Z., Appliance Doc replied 5 months ago

No, it can't be the spark ignition switch or else it wouldn't try to open the gas valve also because the board wouldn't get a signal if the ignition switch was bad.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 5 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

Ask Your Own Appliance Question
Was this answer helpful?
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 86,325
86,325 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

86,325 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

19,605 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I am trying to replace my detergent dispenser on my
I am trying to replace my detergent dispenser on my kitchenaid whisper quiet ultima dishwasher and I am having trouble getting the front panel to release. I have followed all the instructions and the … read more
Appliance Guru
Appliance Guru
17,731 satisfied customers
I get a F21 code and the washer door is locked.I do not know
I get a F21 code and the washer door is locked.I do not know how to unlockthe door and it appears that the washer is either not draining or the laundry is to wet andheavy to keep spinning … read more
Tyler Z.
Tyler Z.
Appliance Doc
86,325 satisfied customers
Panasonic Microwave NN-H965WFX. 1.5 years old flaky power.
Panasonic Microwave NN-H965WFX. 1.5 years old flaky power. Seems to be related to the door opening & closing. BUT, sometimes when the panel is dark, can hit a button and it will power on and work fine… read more
kingcobra80
kingcobra80
Fitness Repair Expert
High School or GED
794 satisfied customers
I have a Kenmore elite duel fuel slide in range model
I have a Kenmore elite duel fuel slide in range model 790.43623500. we took off the front control panel but cannot put it back together as there are two white straps that go from the control box to pa… read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
Machine was set to run when all the light went out except
Machine was set to run when all the light went out except clean bottle. It does not respond to any touches now. … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
I have just moved into a home that has a GE range oven. I
I have just moved into a home that has a GE range oven. I just turned it on foe the first time and exhaust heat is pouring from it. Is that normal? … read more
Appliance Guru
Appliance Guru
17,731 satisfied customers
I purchased a whirlpool stove august 2017 as well as 3 year
I purchased a whirlpool stove august 2017 as well as 3 year warranty. Stove has locked up and I cant use it. How do I unlock? … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
We have a Whirlpool side-by-side refrigerator, Model
We have a Whirlpool side-by-side refrigerator, Model ED2KHAXVS03. It's icemaker doesn't make ice. The icemaker doesn't have the typical looping metal rod to shut off the ice maker when the bin is full… read more
Appliance Guru
Appliance Guru
17,731 satisfied customers
My clothes use to come out hot and almost dry after washer
My clothes use to come out hot and almost dry after washer was done. Now its always cold why … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,766 satisfied customers
I have BOsch 500 Series dryer just had repair work and was
I have BOsch 500 Series dryer just had repair work and was running before but needed new rollers. Technician took apart replaced parts and turned on, lights are on but it will not run. He had used a r… read more
Appliance Guru
Appliance Guru
17,731 satisfied customers
I have KitchenAid KMBP107ESS built in microwave...all of a
I have KitchenAid KMBP107ESS built in microwave...all of a sudden it does not work. It seems working fine but it does not heat at all...the only thing I can think of is I did try to clean the inside w… read more
Appliance Guru
Appliance Guru
17,731 satisfied customers
Our ice maker is not getting any water. What is the problem?
Our ice maker is not getting any water. What is the problem? … read more
Tyler Z.
Tyler Z.
Appliance Doc
86,325 satisfied customers
I leaned against my washer yesterday and the control button
I leaned against my washer yesterday and the control button was turned on and off a few times. Now my control lock light on my whirlpool duet washer is on and it won't turn off. I have tried holding t… read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
After washing 3 loads today in my whirlpool washer, the 4th
After washing 3 loads today in my whirlpool washer, the 4th load washed but did not drain or spin … read more
Tyler Z.
Tyler Z.
Appliance Doc
86,325 satisfied customers
Put a fan motor on condenser on Whirlpool # WRF990SLAM00,
Put a fan motor on condenser on Whirlpool # WRF990SLAM00, now ice maker will not make ice. … read more
Appliance Guru
Appliance Guru
17,731 satisfied customers
I am trying to find out what went wrong with my washer. 2004
I am trying to find out what went wrong with my washer … read more
Appliance Guru
Appliance Guru
17,731 satisfied customers
Help me set the clock on a ge cafe range model CGS986SEL1SS.
help me set the clock on a ge cafe range model CGS986SEL1SS … read more
Tyler Z.
Tyler Z.
Appliance Doc
86,325 satisfied customers
New dishwasher... seems to be installed properly. press on
New dishwasher... seems to be installed properly. press on off, lights come on, choose cycle, press start, close doors, all lights on panel go off except for solid blue light on floor. panel stays dar… read more
Appliance Guru
Appliance Guru
17,731 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x