Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have A GE Spacemaker Profie microwave oven. The dial know…

Customer Question
I have A GE...

I have A GE Spacemaker Profie microwave oven. The dial know that is used to set option/timer stopped working. All other touch button on the panel works fine.

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

Model: JVM1490WD003

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

I recently replaced the halogen lights inside and at the bottom of the oven

Submitted: 5 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 5 minutes by:
11/10/2017
Appliance Technician: Kelly, Appliance Technician replied 5 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 24,896
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Ask Your Own Appliance Question
Appliance Technician: Kelly, Appliance Technician replied 5 months ago

When you replaced the bulbs, did you unplug the microwave first?

Ask Your Own Appliance Question
Customer reply replied 5 months ago
The dial continued to work after replacing the bulbs
Appliance Technician: Kelly, Appliance Technician replied 5 months ago

Okay, so let's see if the control will reset. Unplug it for 5 full minutes to reset the electronics. Does the behavior change when plugged back in?

Ask Your Own Appliance Question
Customer reply replied 5 months ago
I did unplug but only for about 30 seconds... I'll unplug it for 5 min and will let you know.
Appliance Technician: Kelly, Appliance Technician replied 5 months ago

It takes that full 5 minutes for the board to discharge and reset. Let me know what happens, please.

Ask Your Own Appliance Question
Customer reply replied 5 months ago
Ok.. So I plugged it again and it reset itself.. First it asked to set the clock... the clock button works but the dial does not so I could not set the clock.. the Express cook button works as well all other buttons including the over range light, vent fan....etc.
Customer reply replied 5 months ago
now when I initially it the knob before pressing the clock button...it beeped.
Customer reply replied 5 months ago
I meant to say hit the knob
Appliance Technician: Kelly, Appliance Technician replied 5 months ago

So still no knob working?

Ask Your Own Appliance Question
Customer reply replied 5 months ago
Correct. know is still not working
Customer reply replied 5 months ago
knob
Appliance Technician: Kelly, Appliance Technician replied 5 months ago

Please allow me just a few minutes to prepare some information for you, thank you!

Ask Your Own Appliance Question
Customer reply replied 5 months ago
Ok.. thanks
Appliance Technician: Kelly, Appliance Technician replied 5 months ago

The control on this model is all integrated, it is all one piece and will need to be replaced, available below.

CLICK HERE

If you would like replacement instructions, please let me know!

If you would be so kind, would you please remember to rate my service USING THE STAR SCALE at the top or the bottom of the page before you leave today? If you don't, I receive no credit for my work. The deposit you placed stays with the site. You may post back at anytime with follow up questions. Please let me know how I may earn your 5 star rating! Thank you so much!

Ask Your Own Appliance Question
Customer reply replied 5 months ago
Thanks Kelly... I' going to remove the remove the panel and check out for any loose ribbon/wires or contacts.
Appliance Technician: Kelly, Appliance Technician replied 5 months ago

Sure, but that turn control is soldered onto the board, there are no connecting cables.

Ask Your Own Appliance Question
Customer reply replied 5 months ago
OK. so I removed the board and the touch panel... it turned out that the touch contact points inside the dial housing was out of alignment due to years of use... I stretch and straightened them out and put it back together... not the dial is working again and the microwave is working as before... but now I have another issue... the fan and lights don't come on any more.. the LED panel displays the state of each but neither comes on.... during my initial testing after I repaired the contact inside the dial housing both were working fine... now neither is. could it be a relay or something else?
Appliance Technician: Kelly, Appliance Technician replied 5 months ago

It would not be likely that both relays have failed so I suspect something is amiss in the area you worked on at the control connections, especially if they worked before.

Ask Your Own Appliance Question
Was this answer helpful?
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 24,896
24,896 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

Kelly is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

86,056 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

24,896 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Cannot open the bosch dryer door. No I just rented this
I think it is fairy new. All of my kitchen appliances are new. There is a press bar on the front that says "door" but nothing happens, whether it is turned on or off… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Just got a fridge — how do I set temperature for freezer &
Just got a fridge — how do I set temperature for freezer & fridge? … read more
Kelly
Kelly
Appliance Technician
24,896 satisfied customers
My whirlpool duet dryer will not start and is flashing F1.
My whirlpool duet dryer will not start and is flashing F1. What does that mean? … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,768 satisfied customers
Have a Whirlpool dishwasher model #WDF320PADB2. Loaded it,
Hi. Have a Whirlpool dishwasher model #WDF320PADB2. Loaded it, pushed bottom, went to bed. Woke up today & dishes not washed. The compartment door for washer tablet was open and a slightly melted tabl… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,768 satisfied customers
We have a Frigidare Commercial Freezer, an upright. I left
We have a Frigidare Commercial Freezer, an upright. I left it cracked open for about 4 hours Monday morning, and since then, things have seemed to thaw faster than if I left them on the counter, but n… read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,118 satisfied customers
My LED panel is not working, only flashing the numbers 88
Hi, my LED panel is not working, only flashing the numbers 88 and 86, fridge and freezer appear to be working and water and ice still dispensing... … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Ge dishwasher latch striker broken. Brand new GDT695SMJ2ES.
How do I remove the front panel to get to latch striker screw?… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I need a aplliance tech to chat with. Samsung dishwasher
the dishwasher will drain at the beginning of the cylce like it suppose to do.. then it fills with water and then the drain pump kicks it keeps repa… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,768 satisfied customers
I have a mat. Maytag MHW6000 that had a load going and
Maytag MHW6000 that had a load going and stopped. The error codes are E01 and F06. This just happened. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
My dishwasher won't clean the dishes and detergent doesn't
My dishwasher won't clean the dishes and detergent doesn't dissolve. … read more
Kelly
Kelly
Appliance Technician
24,896 satisfied customers
My Whirlpool front loading Washer has door locked light
My Whirlpool front loading Washer has door locked light flashing and I cant get it to open or to start. I had just started it but stopped it to add an item this morning. I unplugged it before I left t… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a ge stack unit the washer is closed but will not
I have a ge stack unit the washer is closed but will not start. There is a clicking sound when I push start. … read more
Jon
Jon
Owner/President
Associate Degree
1,536 satisfied customers
I have a refrigerator with an ice and water dispenser on the
I have a refrigerator with an ice and water dispenser on the front. Model number is ***** serial number F14504430. … read more
Kelly
Kelly
Appliance Technician
24,896 satisfied customers
My refrigerator quit cooling then later quit running. Ge
My refrigerator quit cooling then later quit running. … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,768 satisfied customers
Have a lg refriqe the name profile it just stopped cooling
have a lg refriqe the name profile it just stopped cooling freezering but still running … read more
Kelly
Kelly
Appliance Technician
24,896 satisfied customers
Have refrigerator with lights in door showing which function
Have refrigerator with lights in door showing which function is active. Lights all went out … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,768 satisfied customers
My maytag is not cooling (fridge or freezer), but temp alarm
My maytag is not cooling (fridge or freezer), but temp alarm is not activated? … read more
Kelly
Kelly
Appliance Technician
24,896 satisfied customers
I have a GE Monogram side by side refrigerator that is nine
I have a GE Monogram side by side refrigerator that is nine years old. Model #ZFSB25D. It quit cooling. Service man said it needed a new inverter board. Put that is and it still not working. Service m… read more
Kelly
Kelly
Appliance Technician
24,896 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x