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Norcold. N811. Will cool to 20 degrees in freezer. Changed…

Customer Question
Norcold. N811. Will...

Norcold. N811. Will cool to 20 degrees in freezer. Changed thermistor and cooled down to zero for about a week. Went into defrost and it now holding at 20. It’s like it is stuck in defrost. Been 3 days.

Contractor's Assistant: What's the make and model? And have you checked the settings recently?

Setting is on 5. Tried on gas same. N811

Contractor's Assistant: Do you plan on doing the work yourself?

Temp here is 50. No blockage in rear. Yes . Repair most things. Master elec for 40+ yrs

Contractor's Assistant: Anything else we should know to help you best?

Heater is pulling 273 w

Submitted: 8 months ago.Category: Appliance
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Answered in 2 hours by:
11/10/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,713
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment while I get some information for you! Note it takes time to type and add links so please be patient.

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Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago

OK try to reset the board, if that does not work replace the main control board on the unit. It is located back by the heater. Here is a link to the reset procedure for the board. Also make sure you replaced the thermister with the correct part number.

CLICK HERE

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Customer reply replied 8 months ago
Even though there have been no fault codes on optical display?
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago

Yes try the reset.

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