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My fridge was cold but would not freeze water in the

Customer Question
My fridge was cold...

My fridge was cold but would not freeze water in the freezer, turned it off waited 2 hour turned back on ran 12 hours still would not freeze water

Contractor's Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?

Lftr1814lwg serial ba34446431 5 years

Contractor's Assistant: Do you plan on doing the work yourself?

Not sure

Contractor's Assistant: Anything else we should know to help you best?

Not that i know of, i am not there now i shut it back off

Submitted: 9 months ago.Category: Appliance
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Answered in 5 minutes by:
11/10/2017
Appliance Technician: Tyler Z., Appliance Doc replied 9 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,297
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 9 months ago

The first thing you'll need to do is pull everything out of the freezer and remove the entire back panel inside the freezer. Look at the silver evaporator coils behind this panel and are they packed with frost, lightly frosted from top to bottom, some frost on top but not on bottom, no frost at all, etc... ?

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Customer reply replied 9 months ago
I told you guys from the start I was not there now so this will be a waste at this point
Appliance Technician: Tyler Z., Appliance Doc replied 9 months ago

You can always reply once you go back and are able to do the checks needed to determine what is wrong.

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Customer reply replied 9 months ago
Ok
Appliance Technician: Tyler Z., Appliance Doc replied 9 months ago

let me know.

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