Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Whirlpool Conquest Model GS5SHAXSB01. Freezer not freezing &

Customer Question
Whirlpool Conquest Model GS5SHAXSB01...

Whirlpool Conquest Model GS5SHAXSB01. Freezer not freezing & Ice maker not making ice

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

Unit is12yrs. old. model GS5SHAXSB01

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Submitted: 8 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 2 minutes by:
11/10/2017
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,472
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

The first thing you'll need to do is pull everything out of the freezer and remove the lower back panel inside the freezer. Look at the silver evaporator coils behind this panel and are they packed with frost, lightly frosted from top to bottom, some frost on top but not on bottom, no frost at all, etc... ? Also, is the fan above the coils running?

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John Your Own Question
John
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
13,453 Satisfied Customers
Experience: Appliance repair business owner for over 43 years.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,472 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,213 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a whirlpool conquest model GD5RVAXVB00 that has a
I have a whirlpool conquest model GD5RVAXVB00 that has a water leak at the top in the back of the unit. I have taken the back panel off and I don't see where it is coming from. I suspect it is the wat… read more
canuck the pro
canuck the pro
262 satisfied customers
Ice maker stop making ice. Conquest ed5lvaxwb02 app 5 years
water works had problem before cant remember what I did to fix… read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
I have a whirlpool conquest side by side refrigerator. The
I have a whirlpool conquest side by side refrigerator. The ice maker is in the door. the trap door keeps freezing up so i have to push a rod or something up to un-freeze the wedges.… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
The ice maker makes,ice but the outside push tab will not deliver
The ice maker makes,ice but the outside push tab will not deliver ice. It hums but no ice comes out When l cleared out all they ice and turned the wheel it freely rotated but when filled with ice in p… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Whirlpool gold conquest model GS6SHE/GS2SHE does not make ice.
Whirlpool gold conquest model GS6SHE/GS2SHE does not make ice. How to troubleshoot or how to remove the ice maker unit?… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
Ice maker not working - Whirlpool Conquest GS6SHAXKS01. Tempted
Ice maker not working - Whirlpool Conquest GS6SHAXKS01. Tempted to get new locally available ice maker for $150. But, there is an electric eye optics system for monitoring ice bucket level. How do I t… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a Whirlpool Gold Conquest double door refrigerator.
I have a Whirlpool Gold Conquest double door refrigerator. It stopped making ice all of a sudden and I have read the troubleshooting in my book, but doesn't tell me exactly what I should look for. My … read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
The freezer keeps making ice even though it is in the off position
The freezer keeps making ice even though it is in the off position and the refrigerator doesn't get below 50 and is constantly running. It is a Whirlpool Conquest 11 years old.… read more
Tyler Z.
Tyler Z.
Appliance Doc
88,472 satisfied customers
I changed out the ice maker sensors and it worked for about
I changed out the ice maker sensors and it worked for about a week and now it quit working again. please help… read more
master appliance tech
master appliance tech
Owner / Operator
High School or GED
1,787 satisfied customers
my whirlpool gold conquest stopped making ice a few weeks ago.
my whirlpool gold conquest stopped making ice a few weeks ago. now today its making a clicking snapping sound every 5 seconds with the door open or closed any idea what this is?… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
I have a Whirlpool Conquest fridge/freezer, model #GD25DIXHB02.
I have a Whirlpool Conquest fridge/freezer, model #GD25DIXHB02. It has been making ice, even though I have turn it to off. If it is on, the ice is still being made but water drips down the front of th… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
I have a whirlpool Gold Conquest and the ice make quit working
I have a whirlpool Gold Conquest and the ice make quit working this weekend. The water portion is still working. The infrared sensors are on, and there is water in the tray, but it is not freezing. I … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Whirlpool conquest side by side refrigerator Ice maker stopped
Whirlpool conquest side by side refrigerator: Ice maker stopped working. Water does not flow into the ice making tray, but water does come through the chilled water outlet on the front. Suggestions?… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a three year old Whirlpool Conquest (GS6SHA) refrigerator
I have a three year old Whirlpool Conquest (GS6SHA) refrigerator and the ice machine is frozen and not making ice. The technician (year ago) used a hair dryer to heat the ice machine and it started to… read more
Tyler Z.
Tyler Z.
Appliance Doc
88,472 satisfied customers
My Ice maker stopped working, aty first it stopped dumping
My Ice maker stopped working, aty first it stopped dumping the Ice in the bin, and now it wont even fill the maker with water. I have done the basics like change the filter, clean the coils and conden… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
Hi, I have a Whirlpool Conquest side by side refrigerator
Hi, I have a Whirlpool "Conquest" side by side refrigerator with the ice and water dispenser in the freezer side door. The ice storage is in the freezer door. The refrigerator is about 4 months old. W… read more
Robert
Robert
Owner/Lead Technician
Vocational, Technical or Trade Scho
1,596 satisfied customers
We have a Whirlpool conquest refrigerator. I changed the filter
We have a Whirlpool conquest refrigerator. I changed the filter last week and now the icemaker does not work. Water comes through the door receiver..... no ice. What can I do?… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
We have a Whirlpool Gold Conquest refrigerator (side by side)
We have a Whirlpool Gold Conquest refrigerator (side by side) with ice maker. The ice maker has stopped making ice. What could be the problem?… read more
Tyler Z.
Tyler Z.
Appliance Doc
88,472 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x