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Kitchen aid refrigerator / freezer with freezer compartment…

Customer Question
Kitchen aid refrigerator /...

Kitchen aid refrigerator / freezer with freezer compartment on top, model number KTRS 19 KDWH00 , serial number EE0719301 , mfg date 02/95, Fan in freezer compartment is making noise, gets louder when door is open to freezer compartment. Would like to know how to access the fan and/or fan motor. Is it accessed from the freezer compartment, or from the back of the appliance ?

Contractor's Assistant: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?

Both those information items are in my previous message

Contractor's Assistant: Do you plan on doing the work yourself?

I would like to, I'm a retired electrician, and have no problem doing the work.

Contractor's Assistant: Anything else we should know to help you best?

Would just like to have an answer to my question.

Submitted: 9 months ago.Category: Appliance
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Answered in 1 minute by:
11/7/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 9 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,552
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
To access the Freezer Evaporator fan you have to remove everything out of the freezer and remove the rear interior wall panel .

I suspect you may have an ice built up and the fan blade is hitting some ice.

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 9 months ago

I doubt that you will even need any replacement parts you will just need to manually defrost some ice with a hair dyer.

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Customer reply replied 9 months ago
Thank you, ***** *****'ll follow the procedure you provided. It will take a while until I can get the freezer unloaded, and
do the work.
Customer reply replied 9 months ago
I will not need a phone call at this time. And, I need time to get all the prep work done anyway. Thanks anyway.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 9 months ago

I did not send the phone call prompt to you that is the web site we are using NOT I .

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Customer reply replied 9 months ago
Ok, no problem.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 9 months ago

just reply back if you have any questions .I will stand by until you get the freezer rear interior wall panel off.

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