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I had liquid coming from my regulate and grill wouldn't burn…

Customer Question
I had liquid...

I had liquid coming from my regulate and grill wouldn't burn right got any ideas

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

Shortly

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

NO, haven't used grill since

Submitted: 9 months ago.Category: Appliance
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Answered in 5 minutes by:
10/26/2017
Appliance Technician: Tyler Z., Appliance Doc replied 9 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,228
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 9 months ago

What do you mean exactly by "I had liquid coming from my regulate and grill". And can you explain exactly what you mean by "wouldn't burn right" as well?

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Customer reply replied 9 months ago
Don't know what the liquid was just something I noticed coming from the regulator itself. The grill burners would not start.
Appliance Technician: Tyler Z., Appliance Doc replied 9 months ago

Can you light the burners with a grill lighter? And can you explain exactly what you mean by "wouldn't burn right" as well?

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Customer reply replied 9 months ago
Can not start burners period
Appliance Technician: Tyler Z., Appliance Doc replied 9 months ago

OK so it sounds like your regulator has just failed. Make sure you have gas coming from the gas supply on your house. If so then you need to replace the regulator assembly.

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Appliance Technician: Tyler Z., Appliance Doc replied 9 months ago

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

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Appliance Technician: Tyler Z., Appliance Doc replied 9 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

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