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My magtag neptune front loading washer will not drain

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My magtag neptune front...

My magtag neptune front loading washer will not drain completely. I replaced the drain pump. In service mode output check I got the pump to turn on two times out of many tries. When I run it through a short cycle, when time to pump it will sit for 15 minutes then pump out 90% of the water then nd error.

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

MAH8700A. 8 years old maybe

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Submitted: 8 months ago.Category: Appliance
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Answered in 14 minutes by:
10/24/2017
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago
Tyler Z.
Tyler Z., Appliance Doc
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Satisfied Customers: 88,398
Experience: 9+ years being an appliance technician with factory training.
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Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

Unfortunately this is a common but big problem. It means that the relay on your main control board is beginning to fail and not sending power to the drain pump consistently. You'll need to replace the entire main control board which is no longer made so if you wanted to fix the issue, you'd need to remove the main board behind the control panel and send it to a place like Core Centric Solutions to have the board refurbished. It typically costs about $200 and takes a week or two.

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