Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have a whirlpool gold refrigerator model W15FSAXVY. The…

I have a whirlpool gold...
I have a whirlpool gold refrigerator model W15FSAXVY. The power was out for several hours and the control panel to cool the fridge will not turn on. The interior lights work and the entire panel lights up when any button is pressed. I can not figure out how to reset it. Thanks.
Show More
Show Less
Ask Your Own Appliance Question
Answered in 2 minutes by:
10/20/2017
Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,242
Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
Verified

Hello and welcome to Just Answer. My name is ***** ***** I will be helping you with your Whirlpool refrigerator. Please recheck the model number in the refrigerator section on the interior wall and give it to me. The one you gave me does not appear to be valid.

Ask Your Own Appliance Question
Customer reply replied 10 months ago
It is GI5FSAXVY02. Sorry about that

Thank you. Please give me a few moments to look that up.

Ask Your Own Appliance Question

Have you tried pressing the "cooling on/off" for at least 3 seconds?

Ask Your Own Appliance Question

Ok. One moment please.

Ask Your Own Appliance Question

Have you tried to unplug it for 60 seconds and then plugging it back in and then try to turn it on?

Ask Your Own Appliance Question
Customer reply replied 10 months ago
Turn what on? The power is on when you plugged it in. I tried the breaker for 1 min, isn't that the same?

Press the cooling on/off after unplugging it for 60 seconds and then plugging it back in.

Ask Your Own Appliance Question
Customer reply replied 10 months ago
Nothing changed

Then unfortunately it appears that a power surge has damaged either the HV board or the user interface control. The refrigerator will need to be serviced.

Ask Your Own Appliance Question
Customer reply replied 10 months ago
Ok

Wish it was better news.

- I hope I have earned a five star rating from you. Since we are on the honor system, Just Answer will only credit me for my time if you rate me positively. A rating of 4 or 5 stars at the TOP RIGHT of your screen will allow free follow up questions for this appliance through this link. Thank you.

Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,242
Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
Verified
Engineer-Tech and 87 other Appliance Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Engineer-Tech Your Own Question
Engineer-Tech
Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,242
1,242 Satisfied Customers
Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA

Engineer-Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Pier outrage. Freezer and refrigerator seem to be working
Pier outrage. Freezer and refrigerator seem to be working but display panel is not. Everything lights up if you push a button, but goes out when you let go. How do I reset? Whirlpool Gold side by side… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Our fridge says cooling is "off" and holding the lock and
our fridge says cooling is "off" and holding the lock and filter button to reset to cooling on is not working … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
This morning my refrigerator stop working. There was water
Hi, this morning my refrigerator stop working. There was water on the floor. Panel was on but had cooling is off message. Tried pressing lock and filter for 3 seconds but didn't work. Unplugged the re… read more
Daniel
Daniel
senior service enginner
High School or GED
2,504 satisfied customers
Have a whirlpool gold side by side and the power won't turn
Have a whirlpool gold side by side and the power won't turn on......Lights are on in fridge … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
My Maytazg refrigerator control panel is not lighting up and
My Maytazg refrigerator control panel is not lighting up and the fridge is not cooling.....this all started after oiler outage. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
How do I reset my whirlpool gold refrigerator after the
How do I reset my whirlpool gold refrigerator after the power goes off … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Door panel on MFW2055YEW01 fridge says cooling. Its not cool
Was just given a MFW2055YEW01 refrigerator and have let it sit for 24 hours, turned it on and the lights come on in side, the door panel states cooling, but nothing is happening. Serial - V541090426, … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I replaced control panel on my kitchenaid kss042qtx00
I replaced control panel on my kitchenaid kss042qtx00 refrigerator due to a chirping noise. The swap did not solve problem. I pressed "on/off cooling" button on interior fridge display panel and now d… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Refrigerator not working anymore. Whirlpool Gold GI5FSAXVY01
refrigerator not working anymore. Whirlpool Gold GI5FSAXVY01 Lights on control panel all off, lights inside on, when pressing a button on control panel all lights come on… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Our 20 year old Whirlpool Gold Fridge has been failing to
Our 20 year old Whirlpool Gold Fridge has been failing to restart itself on it's cooling cycle. I figured out that tapping hard on the area beside the setting dials, on the top face plate inside the r… read more
bonzaco
bonzaco
1,044 satisfied customers
I have a 2.5 year old fridge wrf989sdam00, i noticed over
i have a 2.5 year old fridge wrf989sdam00, i noticed over the past week that it was getting very loud. yesterday i unplugged it for a few seconds and then replugged it in. not sure it made a differenc… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Jon, My Whirlpool GI5SVAXVQ01 fridge control panel has no indication lights, the inter
Hi Jon, My Whirlpool GI5SVAXVQ01 fridge control panel has no indication lights, the interior light comes on when doors open, but the cooling system is not working - no fan, no cooling effect, no ice, … read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
I have a question similar to the Q asked on Do i need to
I have a question similar to the Q asked on http://www.justanswer.com/appliance/6hjhr--whirlpool-gold-refrigerator-model-gi5fsaxvy02.html Do i need to replace teh control board in the door or one in t… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
We have a Viking #VCSB483SS 42" side by side French Door Freezer/Refrigerator.
We have a Viking #VCSB483SS 42" side by side French Door Freezer/Refrigerator. The ice machine stopped working, then the lights went out on both fridge and freezer. The cooling was fine. I turned the … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
I have a whirlpool gold refrigerator that is not cooling.
I have a whirlpool gold refrigerator that is not cooling. The freezer is working. Sometimes water leaks into the freezer portion so the bottom of the freezer has an ice block in it. This is a freezer … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
We have a Samsung French door style RF197ACWP. It is not cooling.
We have a Samsung French door style RF197ACWP. It is not cooling. The control thing says -88 for freezer and the fridge part says 88 and both flash. The internal light is intermittent. We pulled it ou… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
The power went out last night for about an hour but my display
The power went out last night for about an hour but my display panel did not light up indicating pf it was black , i turned the power of for two hours and turned it back on still a black panel . The l… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I have a side by side kitchenaid refrigerator, model # KSC25FTMSO1.
I have a side by side kitchenaid refrigerator, model # XXXXX I noticed that the temperature gauge wasn't showing any numbers (due to having to briefly turn on and off our power perhaps?)It seemed warm… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x