Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have a viking fridge with a bottom freezer. The freezer…

I have a viking...

I have a viking fridge with a bottom freezer. The freezer bottom ices up, we get a service person to unfreeze it, it helps for several weeks (sometimes Months) and then is happens again. We have also had a fan replaced in the refridge. What can we do to stop the reacurring freeze????

Contractor's Assistant: Can you guesstimate how old your Viking is? And just to clarify, what's the exact model?

Probably about 10 years old and I will find the model. model VCBB363LSS

Contractor's Assistant: Do you plan on doing the work yourself?

If I can. I can not seem to get it fixed by trained individuals

Contractor's Assistant: Anything else we should know to help you best?

The last defrost of the freezer was two weeks ago by a professional. I am now seeing some ice on floor of freezer. I know how to defrost with a hair dryer but that seems repetative as it did not work for tecnician

Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
10/11/2017
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,398
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question

Is the ice on the floor inside the freezer or are you seeing frost on the back wall?

Ask Your Own Appliance Question
Customer reply replied 9 months ago
o.k. I will wait

Is the ice on the floor inside the freezer or are you seeing frost on the back wall?

Ask Your Own Appliance Question
Customer reply replied 9 months ago
Ice is on the floor. I see the coils on the lower bottom of back wall a bit frosty. Currently there is not much ice but I know what the future holds. Also much of our frozen foods are frosty on the outside.

OK the coils are supposed to be a bit frosty. The coils melt periodically (about once a day or so) and that is why you're getting ice on the floor. The drain line below the floor is freezing over and not allowing water to drain out properly. You'd need to remove the back panel to expose the drain and the silver coils. You'll want to thaw out the drain hole and clear out the drain hole. Then wrap a copper wire around the defrost heater that runs along the bottom of the silver coils and extend the copper wire down into the drain hole. This will cause a little bit of heat to go into the drain hole in the future so it can't freeze up again.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Customer reply replied 9 months ago
I cannot do this repair at this time. Can I get with you after I have done so and let you know how things go???
Customer reply replied 9 months ago
Actually I have heard about this repair before. So I will try it ASAP Thanks

Yes certainly. After you rate me there is an email sent to you with a link to come back and ask follow-up questions to me directly about this issue at no charge if you have any more.

Ask Your Own Appliance Question
Customer reply replied 9 months ago
I thought this was a $5 trial. Why did I get charged $38???? Not great communication to me about cost.

It's $36 for the question. $5 is the good faith deposit charged before you can ask a question to verify you have a valid credit card.

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,398
Experience: 9+ years being an appliance technician with factory training.
Verified
Tyler Z. and 87 other Appliance Specialists are ready to help you
Ask your own question now

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,398
88,398 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,398 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,213 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
You helped me with a GE Monogram. I also have a 36" Viking
You helped me with a GE Monogram. I also have a 36" Viking Professional refrigerator/freezer (freezer on bottom) model VCBB363LSS purchased in 2006. It works great except that the last few years it st… read more
Tyler Z.
Tyler Z.
Appliance Doc
88,398 satisfied customers
My Viking professional 5 series refridge is not cooling well
My Viking professional 5 series refridge is not cooling well but the freezer is fine. … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
I have a Viking Refridge/ Freezer with the freezer on the
John, I have a Viking Refridge/ Freezer with the freezer on the bottom. It has been leaking water on the our ( wood) floor. Water seems to be dripping from the freezer. It pan is dry as bone and the f… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
Ihave a viking refrigerator model#VCBB363LSS THE COIL BEHIND
ihave a viking refrigerator model#VCBB363LSS THE COIL BEHIND THE FREEZER WALL WAS FROZEN IREMOVED THE BACK PLATE AND REMOVED ALL THE ICE.THE FREEZER AND REFRIGERATOR SEEMED TO BE WORKING FINE.TODAY, O… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I came back from a weekend getaway and my Viking refrigerator,
I came back from a weekend getaway and my Viking refrigerator, model VCBB363LSS, had a few separate problems that seemed to have happened all at once. The freezer light went out, the ice cube machine … read more
Tyler Z.
Tyler Z.
Appliance Doc
88,398 satisfied customers
I have a viking built in fridge with a bottom freezer and am
I have a viking built in fridge with a bottom freezer and am getting ice build up on the bottom of the freezer. We tried thawing it and removing the ice but it came back. there are vents at the bottom… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
WE HAVE A MAYTAG MBF 2258XEB AND WATER FREEZES UP IN BOTTOM
WE HAVE A MAYTAG MBF 2258XEB AND WATER FREEZES UP IN BOTTOM OF FREEZER EVERY 2 WEEKS ICE FORMS AND WE TAKE IT OUT LOOKS LIKE IT IS COMMING FROM VENT OR HEATER IN REAR FREEZER IS ON BOTTOM & REF IS ON … read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
I have a built-in Viking refrigerator, model DFBB363R. Every
I have a built-in Viking refrigerator, model DFBB363R. Every few month ice builds up in the rear of the freezer compartment and along the bottom of the freezer. Sometimes water drips out of the bottom… read more
repairman4734
repairman4734
Technician
High School or GED
684 satisfied customers
have a ge side by side refrigerator/freezer. power outage
have a ge side by side refrigerator/freezer. power outage in middle of night with ice maker lever down so water ran down inside wall to bottom floor of freezer. Defrosted freezer and removed the ice c… read more
Tyler Z.
Tyler Z.
Appliance Doc
88,398 satisfied customers
My my viking freezer general ice on the bottom and side, how
my my viking freezer general ice on the bottom and side, how can I remove the ice and avoid its happening? the drawers always get very stiff due to the ice.… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
Viking Side by side 48 Refrig / Freezer Model VCSB483-SS.
Viking Side by side 48" Refrig / Freezer Model VCSB483-SS. Thought we bought a new floor model, seems we were duped, Viking Corporate says model was made in 2002 and has been serviced a couple of time… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
I have two hot point refrigerators Model HTS18GBMARLOW #AA501705both
I have two hot point refrigerators Model HTS18GBMARLOW #AA501705 both are doing the same thing. The Freezer is working but seems to have periods when it does not work.. This causes some dripping from … read more
The Home Smithy
The Home Smithy
Home Appliance Technician
Vocational, Technical or Trade School
6,148 satisfied customers
Our Jenn Air refridgerator (JCB 2389GRS) has ice forming on
Our Jenn Air refridgerator (JCB 2389GRS) has ice forming on freezer bottom, then water flowing to kitchen floor. A repair man told us last week to defrost o refridg/freezer for 24 hours which we did. … read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
Viking freezer went out, how to I fix it Model VCSF036DDS,
Viking freezer went out, how to I fix it? Model VCSF036DDS, we have power, lights are on, the system is putting out some cooling, but temp is at 55, is it freon leak? Unit is 2 yrs old… read more
The Home Smithy
The Home Smithy
Home Appliance Technician
Vocational, Technical or Trade School
6,148 satisfied customers
I have a GE refridge, GSS22wgpcww. No water from on door dipenser.
I have a GE refridge, GSS22wgpcww. No water from on door dipenser. The defrost heater was changed in june. Freezer and refrid setting about 4. I have checked the solinoids and ice maker ok. Water star… read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
Had computer board replaced after unit kept spilling water
Had computer board replaced after unit kept spilling water over on the floor and the freezer quite working althogether (not covered by Viking). Freezer side... Now Ice maker does not shutt off, Ice di… read more
I.can
I.can
Engineer
High School or GED
780 satisfied customers
Kenmore Elite (made by LG) french door bottom freezer Model#
Kenmore Elite (made by LG) french door bottom freezer Model# XXXXX Water leak shows up in bottom of freezer. Over a week or so it fills the freezer bottom then leaks to floor. Sporadic leak doesn't se… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
I have a GE ZIF36NMA built in freezer. The defrost drain tube
I have a GE ZIF36NMA built in freezer. The defrost drain tube at the bottom of the freezer freezes and the lower part of the freezer fills with ice over a period of several months. Any suggestions.… read more
I.can
I.can
Engineer
High School or GED
780 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x