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Our bottom freezer door will not open. It is like it is

Customer Question
Our bottom freezer door...

Our bottom freezer door will not open. It is like it is stuck on the left side only. It is not due to any ice or water problem. Thanks

Contractor's Assistant: What's the make and model? And have you checked the settings recently?

I'm getting info

Contractor's Assistant: Do you plan on doing the work yourself?

Model GDE20GSHBRSS Serial FF 316767

Contractor's Assistant: Anything else we should know to help you best?

It opened fine yesterday. Never had a problem with it. Today it won't open

Submitted: 9 months ago.Category: Appliance
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Answered in 10 minutes by:
10/8/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 9 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,713
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
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One moment while I get some information for you!

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Appliance Technician: Appliance Guru, Owner and Technician replied 9 months ago

There is something likely just jammed in the drawer a box or something food related. You will have to try to force it as far as you can get it open and then try and peek in to see what it is. Almost always it's a box like a pizza box or icecream box that causes that issue. It is just like getting a utensil stuck when you open a drawer and it binds.

All I ask is please select the ***5 STAR RATING*** using the link at the top of your page before leaving, that is the only way I am credited through the site, tips are appreciated.

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Customer reply replied 9 months ago
This is not helping. How can I get the door off. Because it will not open at all.
Customer reply replied 9 months ago
This is no help at all. I want a refund. The answer was no help. Just the obvious
Appliance Technician: Appliance Guru, Owner and Technician replied 9 months ago

There obviously will be no way to get the door off without getting it to open at least a couple inches to get at the bolts that mount the door to the rails, so I understand your frustration, but I can not tell you the impossible

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Customer reply replied 9 months ago
It was still just a obvious answer. No help with another easy of getting the door open. Please refund my money.
Appliance Technician: Appliance Guru, Owner and Technician replied 9 months ago

OK glad the obvious answer was free to type on my end on Sunday for you...hope you work for free on Sundays it is a pleasure.

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