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Kenmore Elite dual fuel range. Warming drawer element won't

Customer Question
Kenmore Elite dual fuel range...
Kenmore Elite dual fuel range. Warming drawer element won't turn off.
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: about two days, I unplugged the element and thermos disc. wondering if it is control panel
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: Yes
Submitted: 2 months ago.Category: Appliance
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Answered in 2 minutes by:
10/7/2017
Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 83,250
Experience: 9+ years being an appliance technician with factory training.
Verified
If the warming element won't shut off, you are exactly right. You have a stuck replay in you control board. The control board would need to be replaced to be able to use the warming draw again. In the mean time you can leave the thermal disc or element unplugged
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Customer reply replied 2 months ago
Thanks, ***** ***** leave it unplugged and see about ordering the panel. Just wanted to verify before spending $270.
Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago
No problem and I'm sorry about the bad news today
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Customer reply replied 2 months ago
I can do the repairs, I was an appliance repair serviceman, but haven't been in that business in 45 years.
Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago
Ah, very good. As you know, calling someone out ends up making a $200 part into close to a $400 repair
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Appliance Technician: carlo-cssm,
 replied 2 months ago
carlo-cssm
Category: Appliance
Satisfied Customers: 0
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Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

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Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

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Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 83,250
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Experience: 9+ years being an appliance technician with factory training.

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