Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My ice maker isn't working. Tried a reset, but it didn't…

Customer Question
My ice maker isn't...

My ice maker isn't working. Tried a reset, but it didn't "ping" after several seconds of holding the reset button. After 24 hrs, still not making ice. Did have a "wheezing sound" it was making prior to the reset, but that has stopped. Is it time to call a technician or is this a repair I can do?

Contractor's Assistant: Just to clarify, what's the make and model of the appliance? And has it done this before?

This has not done this before. Refer is Samsung RFG237AARS/XAA dated Nov 2011. Also, when putting the ice bin back in prior to it stopping making ice, it wouldn't go all the way in. Got it in, but same thing happened when resetting... had to turn the metal piece at the back of the icemaker to get the bin in.

Contractor's Assistant: Do you plan on doing the work yourself?

Perhaps, if it is simple enough.

Contractor's Assistant: Anything else we should know to help you best?

Nothing I can think of...

Submitted: 10 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 13 minutes by:
10/6/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 10 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,747
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment while I get some information for you!

Ask Your Own Appliance Question
Customer reply replied 10 months ago
I haven't gotten an answer to my question, so not sure why I was just charged the additional $31. Will you be sending the information shortly?
Appliance Technician: Appliance Guru, Owner and Technician replied 10 months ago

IS there water in the mold?

Ask Your Own Appliance Question
Customer reply replied 10 months ago
Not that I can tell.
Appliance Technician: Appliance Guru, Owner and Technician replied 10 months ago

If not you may have a bad fill valve on the unit, this is not easy to change out. If there is water in the mold and it is not dumping the ice the icemaker may just be bad, which is very common. It is not too bad to change out if you are handy. If it is a filling issue I would honestly get a tech out as that is something that is not easy to change out.

All I ask is please select the ***5 STAR RATING*** using the link at the top of your page before leaving, that is the only way I am credited through the site, tips are appreciated.

Ask Your Own Appliance Question
Customer reply replied 10 months ago
I'll get a tech. thx. Not really happy to pay $36 to get pushed for $24 more for a real telephone call when you probably should just say get a tech.
Appliance Technician: Appliance Guru, Owner and Technician replied 10 months ago

I am just a tech on the site, the site does all that I honestly have nothing to do with that nor see what you are seeing, the rating is solely for me and I apologize about the site issues I wish they would change that.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,747
18,747 Satisfied Customers
Experience: Over 20 yrs. experience with 25,000+ in home repairs.

Appliance Guru is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My Samsung Model#RS261MDWP icemaker stopped working. I don't
My Samsung Model#RS261MDWP icemaker stopped working … read more
kingmz
kingmz
Appliance technician
Associate Degree
168 satisfied customers
I have a Samsung refrigerator, model RFG298HDWP, that was
I have a Samsung refrigerator, model RFG298HDWP, that was leaking water from the upper ice maker non-stop. I shut off the water supply and cleaned up the mess. After about 1 hour I turned on the water… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
I have a Samsung RFG297AARS/XAA Refrigerator. I have had
I have a Samsung RFG297AARS/XAA Refrigerator. I have had problems with my ice maker from day one. The unit will work for 4 months or so and then stop. I push the reset and hold it as required and some… read more
Daniel
Daniel
senior service enginner
High School or GED
2,504 satisfied customers
My Samsung French Door refrigerator has the FZ Ice Maker. It
My Samsung French Door refrigerator has the FZ Ice Maker. It abruptly quit making ice, wondering why and what I can do to fix, … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
RF263AEWP/XAA after fixing cooling fan for the fridge and
RF263AEWP/XAA after fixing cooling fan for the fridge and plugging it in electricity fridge digitial sensor controll went into store mode. fridge sensor say 84 blinking, the freezer sensor says 88. ri… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
This is a SamSung ice maker question. Model #RFG237AARS/XAA.
This is a SamSung ice maker question. Model #RFG237AARS/XAA. The water overflowed into the bucket in the ice room and froze into a huge block and The owner had to unplug the refrigerator for two days … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
My ice maker is not making ice, model #rs4287hars/xaa make
i put a bag of ice in the ice bin and the bin works but it just wont make ice… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a Samsung fridge model rf28hfedtsr/aa that the ice
Hi, I have a Samsung fridge model rf28hfedtsr/aa that the ice maker Overflow will not produce anymore. Ice maker still works just the overflow part won't work … read more
Josh Hodge
Josh Hodge
4 satisfied customers
My ice maker on my lie her refrigerator does currently not
My ice maker on my lie her refrigerator does currently not work. It's possible that it is not rurned on … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,335 satisfied customers
You'll really help me? Do I have to pay? Several months. My
Yes...my Samsung Refrigerator rfg237AARS Ice Maker stopped filling with water. But...I still get filtered, cold water from the door dispenser. It's just the ice maker not getting water. So far I have: Checked the freezer temp (-4), pressed the RESET button on the unit, and today I installed a new Ice maker unit hoping that would solve the problem. But...still no water to the ice maker. Samsung has not been helpful at all -- they want me to pay for a technician, which I really can't afford right now. I'm a single mom. Oh, I also made sure the ICE OFF button was not engaged. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a Samsung RFG237AARS fridge and the icemaker is not
I have a Samsung RFG237AARS fridge and the icemaker is not working. The water was turned off for about a month. When it was turned back on the ice maker would not make ice. Any suggestions please? Mik… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
Samsung Ice maker model DA97-07365A in Samsung RF4267HARS/XAA
Samsung Ice maker model DA97-07365A in Samsung RF4267HARS/XAA refrigerator overfills. We attempted to turn off the ice maker until we could repair by using the ice shut-off function on the control pan… read more
Expert
Expert
Hi. I have a Kenmore/lg French door frig. With the small indoor
Hi. I have a Kenmore/lg French door frig. With the small indoor ice maker . The ice maker makes ice but will not dump , it will dump if u use reset button but that is the only way , freezer is set at … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Our Samsung ice maker RSG257AARS only produces about 2 trays
Our Samsung ice maker RSG257AARS only produces about 2 trays of ice before it stops totally. Is there anything we can try to avoid a costly repair service?… read more
hvacguy17
hvacguy17
Mentor Service Technician
Associate Degree
12 satisfied customers
just got a new samsung refrig. model 266AEPN ice maker in
just got a new samsung refrig. model 266AEPN ice maker in freezer. got the icemaker to fill up w/water last night. made cubes but didn't dump them in bin. pushed reset button cubes dumped, ice maker r… read more
william
william
Home Appliance Technician
Vocational, Technical or Trade Scho
3,012 satisfied customers
My sub zero fridge will not dispense the ice even though it
My sub zero fridge will not dispense the ice even though it sounds like it will. Ice maker was cleaned out too.… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
On a Samsung Model rs25555sl fridge, how do I reset all to
On a Samsung Model rs25555sl fridge, how do I reset all to the default in the menu settings??? My daughter got into the menu (hold powerfreeze and fridge temp I beleive) and messed with all of the set… read more
I.can
I.can
Engineer
High School or GED
780 satisfied customers
I have a Kenmore Coldspot. The icemaker is not making ice,
I have a Kenmore Coldspot. The icemaker is not making ice, the incoming water spills out into the freezer below; there appears to be no ice tray in the icemaker. The ice cube bin is frozen solid and t… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x