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I have a GE Profile refrigerator with top freezer. I am

Customer Question
I have a GE...

I have a GE Profile refrigerator with top freezer. I am unable to maintain

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

Model PTS25LHSARWW, cannot maintain zero temp in freezer -- goes up, goes down. I try resetting it manually but still roams all over. Yesterday it got up to 11 degrees, Tonight its at -1.

Contractor's Assistant: Do you plan on doing the work yourself?

Probably not, but would like to have some idea what is going on so I don't get soaked.

Contractor's Assistant: Anything else we should know to help you best?

No, other than the freezer problem, I like the Profile very much.

Submitted: 10 months ago.Category: Appliance
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Answered in 14 minutes by:
10/6/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 10 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,748
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
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Appliance Technician: Appliance Guru, Owner and Technician replied 10 months ago

Check the condenser and condenser fan and make sure the condenser is clear and the fan is running and blowing when the compressor is. If that is ok you may have a bad freezer thermistor, that is the sensor that regulates the temperature in the freezer.

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