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Maytag neptune door locks then immediately

Customer Question
Maytag neptune door locks...

Maytag neptune door locks then immediately unlocks...happened once before and got it to work but can't remember what i did...

Contractor's Assistant: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?

Standby...(i thought i'd be able to find what i did before)...be right back...

Contractor's Assistant: Do you plan on doing the work yourself?

Mah5500b...yep!

Contractor's Assistant: Anything else we should know to help you best?

Just that it happened a couple months ago and i reset it somehow...the cycle stalled at 15 min left of hand wash cycle...door was unlocked and water was still in the tub...now when we try to start a cycle the door locks then unlocks several seconds later...

Submitted: 10 months ago.Category: Appliance
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Customer reply replied 10 months ago
Wife needs to run a load...horse show tomorrow and needs to have her fancy clothes ready!!
Answered in 5 minutes by:
10/6/2017
Appliance Technician: Webb-Guy, Handyman replied 10 months ago
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,436
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Can you try unplugging the appliance for 5 minutes to do a hard reset? Lets see what happens after that.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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