Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Bosch stove and I had a technician look at the oven…

Customer Question
I have a Bosch...

I have a Bosch stove and I had a technician look at the oven because the pilot wouldn't stay on. He said I need a new thermastat for the oven.HEK45X25EH/03. Where can i purchase this? It makes it harder because I am living in Mexico. i Go periodically to the US

Contractor's Assistant: Can you guesstimate how old your Bosch is? And just to clarify, what's the exact model?

My mother purchased it atHome Depot and she died three years ago. That's all I know about it. Could the model number be F08911?

Contractor's Assistant: Do you plan on doing the work yourself?

No a technician is coming over the help me. I found some information it was purchased 2010. I saw that the model # was the HEK number I gave you.

Contractor's Assistant: Anything else we should know to help you best?

I would like to urchase the part

Submitted: 7 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 5 minutes by:
10/5/2017
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 87,123
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question
Customer reply replied 7 months ago
Where would the part come from?
Customer reply replied 7 months ago
I'm in Mexico
Customer reply replied 7 months ago
Are you still with me? When will you get back to me?
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

The thermostat the technician is talking about is the thermocoupler which is what sits in the pilot light to tell the safety valve the flame is lit. The part number you need is 00493284. I have no idea where you could order this part in Mexico, you'll need to contact Bosch and see if that's possible. As for the part, you can contact 1.***-***-**** which is Bosch customer service here in the US and they should be able to figure out how you can get the part here in the US, but I'm not sure about how you'd get it in Mexico.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Customer reply replied 7 months ago
All you need to know is my oven doesn't stay on. I have to keep on pressing the ignition button while lighting the oven and keep the button pressed for 40 seconds or so. Sometimes it stays lit for a little bit sometime it turns off right away. My washing machine technician came over and he said it was the thermastat for the oven. I think the number is ***** Can you help me order the part?
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

I gave you all that information before. Did the reply not go through? Here is what I wrote to you not 60 seconds ago.

QUOTE:

The thermostat the technician is talking about is the thermocoupler which is what sits in the pilot light to tell the safety valve the flame is lit. The part number you need is 00493284. I have no idea where you could order this part in Mexico, you'll need to contact Bosch and see if that's possible. As for the part, you can contact 1.***-***-**** which is Bosch customer service here in the US and they should be able to figure out how you can get the part here in the US, but I'm not sure about how you'd get it in Mexico.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Customer reply replied 7 months ago
No I know i can't get it in Mexico have already checked.
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Yes, I understand. So I gave you the part number you need, and the phone number you need to get ahold of Bosch to order that part. We don't sell parts. You have all the information you need to order the part now. What more can I do?

Ask Your Own Appliance Question
Customer reply replied 7 months ago
no I didn't get this message. Had to wait quite a bit.
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

The site must be lagging, I'm sorry about that.

Ask Your Own Appliance Question
Customer reply replied 7 months ago
My original question was were can i order this part and they sent me to you so that I could pay $5. They could ha e given me the phone number to order the part like you did. I know that only place to order this part is in US because I checked in Mexico already.
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

$5 is a good faith deposit just to ask this question. I gave you the phone number where you can order the part here in the US. Again, what more can I possibly do? I have told you everything you need I'm not sure why you keep replying back as if I haven't given you the information you requested already.

Ask Your Own Appliance Question
Customer reply replied 7 months ago
It's not your fault. They should have given me the number. I didn't need to talk to anyone.
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

That's not how it works. You can blame the manufacture, but our service is designed to help you when the manufacture won't. We are technicians who have been factory trained and help customers like you in our off time when we're not running service calls.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

Ask Your Own Appliance Question
Was this answer helpful?
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 87,123
87,123 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,123 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

19,605 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
W e have a new Bosch 800 seriesand have a loose part, #
W e have a new Bosch 800 seriesand have a loose part, # PP-TD20. Dont know where it goes … read more
Dales-Electronic
Dales-Electronic
1,044 satisfied customers
I have a whirlpool built in oven that locked and does not
I have a whirlpool built in oven that locked and does not have power after self-cleaning. I have replaced two thermal fuses and it still will not power on… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,945 satisfied customers
I have a 42” built in Kitchenaid refrigerator that isn't
Hi, I have a 42” built in Kitchenaid refrigerator that isn't cooling. … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,945 satisfied customers
Maytag Refrigerator Model MF12568AES Ice maker stopped
Maytag Refrigerator Model MF12568AES Ice maker stopped working. Water dispenses fine. … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,945 satisfied customers
My Atwood gas electricity refrigerator He601 or He801 will
My Atwood gas electricity refrigerator He601 or He801 will not work on electricity it will work on gas as long as it is plugged in and when you unplug it it goes off … read more
Cummins Power
Cummins Power
RV Service Tech
Vocational, Technical or Trade Scho
30 satisfied customers
I have a Frigidaire refrigerator Model # GLRT83TESD. The
I have a Frigidaire refrigerator Model # GLRT83TESD. The food door does not close properly. I can press the door tight and it holds for a few seconds but then pops open a half inch. … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,945 satisfied customers
Range: I have a Viking commercial gas range. The four
range: I have a Viking commercial gas range. The four burners, and the stove light and work properly. However the Viking griddle does not. When I turn the griddle on, the igniter glows and will glow f… read more
Dan Morehouse
Dan Morehouse
Owner Morehouse Appliances LLC
Bachelor\u0027s Degree
23 satisfied customers
Where is the thermal fuse on a Kenmore Elite Model
Where is the thermal fuse on a Kenmore Elite Model 66512773K312? I have to panel unscrewed from the door, I see a control board, but I do not see a thermal fuse as some of the online videos show. … read more
Ray
Ray
Appliance Repair Technician
High School or GED
322 satisfied customers
Whirlpool Gold refrigerator model GX5FHTXVY06 not cooling on
Whirlpool Gold refrigerator model GX5FHTXVY06 not cooling on top. Freezer seems ok. … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Troubleshooting my freezer not defrosting. Do you know how
Hi there. Troubleshooting my freezer not defrosting. Do you know how to put in force defrost mode? … read more
Tyler Z.
Tyler Z.
Appliance Doc
87,123 satisfied customers
My dryer either does not heat at all or intermittenly. 12
My dryer either does not heat at all or intermittenly … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,945 satisfied customers
Our refrig says on the outside OF OF we have a 2 door model.
our refrig says on the outside OF OF we have a 2 door model … read more
Tyler Z.
Tyler Z.
Appliance Doc
87,123 satisfied customers
I have a ge spacemaker microwave and it just started doing
I have a ge spacemaker microwave and it just started doing this tonight. You open the door and an internal fan kicks off and I cant shut it off. … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
I have a KitchenAid electric range model# KIRS608BSS0 with
I have a KitchenAid electric range model# ***** with the induction cooktop. The other day while cooking I heard a pop and now only the burners on the right hand side do not work. … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have fault 21, what does it mean. A week. No, the
I have fault 21, what does it mean JA: I'll do all I can to help. How long have you been dealing with this? Customer: A week JA: Do you plan on doing the work yourself? Customer: Yes JA: Anything else… read more
Tyler Z.
Tyler Z.
Appliance Doc
87,123 satisfied customers
Have a whirlpool 80 model wtw 4815 e wo it is leaking out
Have a whirlpool 80 model wtw 4815 e wo it is leaking out the bottom we change the drain pipe I took the back off checked everything reset it it's not coming out the drain it's coming from the bottom … read more
McgiverSR
McgiverSR
Technician
Vocational, Technical or Trade School
41 satisfied customers
We have a 29 cubic foot Samsung Refrigerator with ice on top
We have a 29 cubic foot Samsung Refrigerator with ice on top and the bottom. We don't use the bottom one all the time so we keep it turned off most of the time, however we do use the top one and someh… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,945 satisfied customers
I have a Whirlpool Duet front loader washing machine with
Hello, I have a Whirlpool Duet front loader washing machine with the lock Door error code. I will order one today but can I over ride the lock code to run the washer until the part comes in? … read more
Tyler Z.
Tyler Z.
Appliance Doc
87,123 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x