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Yeah, I have an issue with my Maytag Neptune washer. How…

Customer Question
Yeah, I have an...

Yeah, I have an issue with my Maytag Neptune washer. How much is this service?

Contractor's Assistant: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?

Over 10 years. Model # MAH5500BWW

Contractor's Assistant: Do you plan on doing the work yourself?

I am not sure. It depends.

Contractor's Assistant: Anything else we should know to help you best?

Yes. It is about the start button. Sometimes it lights up and the machine turns on and sometimes you have to unplug it for a while and try again and lately the start button (and starting) does not happen at all.

Submitted: 7 months ago.Category: Appliance
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Answered in 5 minutes by:
10/4/2017
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 87,137
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

This service is $36 if you'd like to continue.

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Customer reply replied 7 months ago
Thanks
Customer reply replied 7 months ago
Not willing to invest more at this time because I have never heard of this service and I am already $36 in and don't yet know if you are even familiar with this issue.
Customer reply replied 7 months ago
Still there?
Customer reply replied 7 months ago
it has been 10 minutes and I am assuming that no one is really here reading this.
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

I am here, I'm waiting for you to approve moving forward knowing that it's $36. You asked how much this question is and I told you it's $36. Would you like to continue or not?

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Customer reply replied 7 months ago
There is no "continue" button dude. Just a chance to pay an additional $24 for "call me"
I don't have time for this b.s.
Customer reply replied 7 months ago
I never asked you "how much this question is" you must have had me confused with someone else. I knew it was $36 because I saw that my credit card was immediately charged.
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

I apologize, you are correct.

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Customer reply replied 7 months ago
have you seen this issue with the start button before or not?
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

As for your problem, only the display board can cause the problem if unplugging the unit for awhile resets the washer sometimes. That entire display board would need to be replaced to resolve the issue. The touchpad could have a bad start button, but unplugging the unit wouldn't reset a touchpad.

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Customer reply replied 7 months ago
Thanks.
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Not a problem and I apologize about the confusion.

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Customer reply replied 7 months ago
Thanks. My wife just told me now that I got it wrong though. She said that unplugging never had an effect the issue is the display board lights come on when we load and we wait about 15 minutes, all of the lights on the display board would go off and then we could press Start and then it would turn on. So the only button we are having an issue with is the Start button.
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

OK then that is a different. That would be a bad touch control panel with the start button failing. That entire touch control panel would need to be replaced.

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Customer reply replied 7 months ago
Ok. Thanks. I will give you a top rating. How?
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

There should be stars you can select at the top or bottom of the screen.

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Customer reply replied 7 months ago
OK. Let's close it. I see the part is like $175 so that doesn't make much sense.
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Aye, I'm sorry about the bad news, it's fairly expensive.

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Customer reply replied 7 months ago
Thanks. (Actually the stars are at the top of the page)
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Ah, thank you in advance for rating. They move the stars on the site fairly often to try different layouts so I wasn't sure where they are currently at.

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Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 87,137
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Experience: 9+ years being an appliance technician with factory training.

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