Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have Thermador rangetop(6 burner with griddle). Few days…

I have Thermador rangetop(6...

I have Thermador rangetop(6 burner with griddle). Few days ago the circuit breaker down. After I turned on the breaker. 2 burner on the left side could not be ignited. The other 4 burners work ok. Pls adv what could have be the problem? Thanks

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

5 days

Contractor's Assistant: Do you plan on doing the work yourself?

Yes, if it is not complicated

Contractor's Assistant: Anything else we should know to help you best?

No, thanks

Show More
Show Less
Ask Your Own Appliance Question
Answered in 5 minutes by:
10/3/2017
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,257
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question

Those left 2 burners are your simmer XLO burners. When no gas or spark occurs on one of them, it means that your potentiometer or simmer module has failed. If it's a potentiometer you'd be looking at about $200 with parts, trip and labor to replace. If it's a simmer control, it would be more like $400 to have that replaced. This is not something you can fix yourself because it requires a Thermador specialty burner tool to remove the center locking nuts on each burners so you can remove the burner bases and remove the ceramic top of the range top to access the module and such below it. I'm very sorry about the bad news.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,257
Experience: 9+ years being an appliance technician with factory training.
Verified
Tyler Z. and 87 other Appliance Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,257
89,257 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

89,257 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Thermador gps364gd cooktop. left side burners won't lite. on
thermador gps364gd cooktop. left side burners won't lite. on light stays on all the time. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,257 satisfied customers
I have a Thermador, dual oven, 6 burner range with a flat
I have a Thermador, dual oven, 6 burner range with a flat griddle. The power went off for 6 hours & now the ovens don't work & neither do 4 of the 6 burners. The displays are stuck on Cook Timer. I ne… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,257 satisfied customers
Original problem - Thermador rangetop PCG364ED /01 Three
Original problem - Thermador rangetop PCG364ED /01 Three to... Thermador rangetop PCG364ED /01 Three to four months ago the blue indicator light would flicker and stay dimly lit even when the range wa… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
, I have a thermador rangetop that's a bit old. It's a
Hello, I have a thermador rangetop that's a bit old. It's a 48 inch professional with 4 burners on the left side, then a griddle and next to them then a grill. The knob of the grill just broke, it was… read more
Jon
Jon
Owner/President
Associate Degree
1,536 satisfied customers
Does Thermador make a 30" gas rangetop (controls mounted on
Does Thermador make a 30" gas rangetop (controls mounted on vertical front) with 5 burners, similar in design to the 36" Model PCG366G?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,257 satisfied customers
On the Thermador PRSG364GD the burners turn on intermittently.
On the Thermador PRSG364GD the burners turn on intermittently. Sometimes the right 2 don't light at all, no spark but gas. Other times the left 2, with x/lo controls, turn on, but continue to spark. O… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,257 satisfied customers
Our GE Cooktop Gas range has started making a loud noise that
Our GE Cooktop Gas range has started making a loud noise that sounds like it's coming from the left dial where we turn on one of the range. It started as a faint noise and now has gotten louder and mo… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
We have bought a house with a Viking 6-burner gas range with
We have bought a house with a Viking 6-burner gas range with a griddle. It is 7 years old with a full Viking kitchen. The griddle is a great feature; however, this one puzzles me. The front quarter po… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,257 satisfied customers
I have a Wolf Dual Fuel Range. On the gas cooktop one of the
I have a Wolf Dual Fuel Range. On the gas cooktop one of the griddles will light and then shut off after about 3-4 seconds. The other griddle works fine.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,257 satisfied customers
We have a GE Cafe 4 burner gas range with electric grill (new
We have a GE Cafe 4 burner gas range with electric grill (new in Oct 2010) between the two sets of burners. My wife wants to replace the grill with two burners, preferably gas burners, making the rang… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
Trying to find a new griddle for Thermador model #GSC30cv.
Trying to find a new griddle for Thermador model #GSC30cv. Or is there a substitute griddle we could use?… read more
Neilwill
Neilwill
Appliance Manager
High School or GED
1,269 satisfied customers
I have a Viking 6 burner with a griddle and grill. On the
I have a Viking 6 burner with a griddle and grill. On the right hand side when the front burner ignites the electric sparker keeps sparking. When the grill ignites it sparks for about 1-2 minutes and … read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
The griddle section of our 6 burner + Griddle rangetop wasnt
The griddle section of our 6 burner + Griddle rangetop wasn't working. When you turn the knob there is no ignition click nor could you light it manually-go gas was flowing to the griddle portion. the … read more
Repairman1981
Repairman1981
Appliance Repair Technician
High School or GED
2,172 satisfied customers
I have an OLD, like 20 years,thermador cooktop. I would like
I have an OLD, like 20 years,thermador cooktop. I would like to replace it with a new one, but the hole it sets in is 41 x 17 inches and I can not find one that size. The counter top where it sets is … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,257 satisfied customers
Thermador PRSG364GD stove & oven 4 burners light w/electric
Thermador PRSG364GD stove & oven 4 burners light w/electric sparkers BUT griddle, oven and infrared broiler do NOT! Oven knob makes click sound, but no ignition of gas flow This happened overnight? In… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,257 satisfied customers
How do you replace the griddle thermostat on a 1995 sealed
How do you replace the griddle thermostat on a 1995 sealed top unit after taking abpart the front panel to access?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,257 satisfied customers
dcs 48 dual fuel when griddle is hot, the other burners will
dcs 48" dual fuel when griddle is hot, the other burners will not ignite. the igniter does spark. what is wrong with the range?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,257 satisfied customers
Ive got a 48 Thermador all gas range (6 burners and griddle).
I've got a 48" Thermador all gas range (6 burners and griddle). I've had the burner control POTs on the two extra low burners replaced as well as the igniter on the small oven. Somewhere in the proces… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,257 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x