Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have a GE Advantium 120 convection/microwave oven model…

I have a GE Advantium...
I have a GE Advantium 120 convection/microwave oven model SCA1001HSS03 last evening I used the cook/bake option for 30 minutes and it was fine, after that I went to use the microwave option and it completely died no power at all at the control panel or the interior light, it did flicker a few times before it died. I do have power at the plug.
Show More
Show Less
Ask Your Own Appliance Question
Answered in 24 minutes by:
10/2/2017
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,921
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

Hello from Just Answer and the Appliance Category
I`m sorry to hear that your having issues!
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 37 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

You may have a thermostat that opened killing voltage to the control , or a loose wire some where with in the unit.

Do you have a Volt-Ohm meter and know how to use it? to be able to do any component or voltage testing

The unit will probably need to be removed off the wall also! is that something you feel you can do?

Ask Your Own Appliance Question
Customer reply replied 8 months ago
I have it off the wall and the covers off it. I do have a volt/ohm meter. I was also thinking one of those small round black 2 wire thermostats was bad. I see 3 of them. How do I test them?

remove one wire off the thermostat and ohm it out to see if you have continuity on it or not if you have continuity then voltage should be able to pass thru it

Ask Your Own Appliance Question
Customer reply replied 8 months ago
ohm meter should read zero, correct?

Yes Zero when touching the leads together and ol when the leads are separate.

And if the thermostat is closed you will also get the Zero reading

Ask Your Own Appliance Question
Customer reply replied 8 months ago
2 of the 3 I get zero reading. The one mounted on the bottom of the cabinet behind the control panel is open. I bypassed it to test and still have no power.

the one on the base of the unit will be open it turns the fan on (closes) if the mechanical compartment gets too hot.

So it is fine

So it seems as if all thermostats are fine .

Have you tested the inline voltage fuse for voltage to it and out of it correct?

Ask Your Own Appliance Question
Customer reply replied 8 months ago
I see 2 inline fuses, 1 on the the noise filter assembly which has 120v on both ends, the other on the pcb relay the fuse tests good but no power to it.

ok on terminal #1 red wire .

this powers the main control board do you have voltage to it to white wire coming off the noise filter? looking for 120 volts A/C

Ask Your Own Appliance Question
Customer reply replied 8 months ago
On the noise filter i see 2 black and 2 white wires. I have 120v the black wires only

ok the whites wires are neutral so you will not have voltage to ground on those .

Can you find the Red wire on the main control board on terminal #1 and test that red wire to either of the white wires on the line filter to see if you have line voltage to the control board.

Ask Your Own Appliance Question
Customer reply replied 8 months ago
Where is the red wire on terminal 1 located?

I show it is on the main control board !

Ask Your Own Appliance Question
Customer reply replied 8 months ago
There are a few plugs with red wires on them on the control board. How do I know which is terminal 1?

the wire diagram is only showing (one )red wire on the main control board.

This red wire is the same one that comes off the cavity thermostat that has a black wire on one side and the other side is this red wire that goes to the main control board to power the control board low voltage transformer to power the control board and display.

Ask Your Own Appliance Question
Customer reply replied 8 months ago
The PCB relay board with the fuse in it is that what you are calling the main control board?

no the one with the fuse is the sub PCB control board. the one with the control transformer is the main control board.

Ask Your Own Appliance Question

the main control board is the one right behind the control panel

And the control board low voltage transformer is the little transformer mounted on the base of the unit . in front of the larger high voltage (larger) transformer.

Ask Your Own Appliance Question
Customer reply replied 8 months ago
Do you have time to make this a phone call?

ok I submitted a premium service phone call to you!

Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,921
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified
Master Tech and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 8 months ago
I'm ready when you are
Customer reply replied 8 months ago
something is wrong I can't get through to the number you gave me

oh my big fingers!!

Ask Your Own Appliance Question
Customer reply replied 8 months ago
I found a break in the wire we talked about. I need to lengthen it a bit, is automotive wire ok to use?

yes that will work fine! ,good job!

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Master Tech Your Own Question
Master Tech
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,921
12,921 Satisfied Customers
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line

Master Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,679 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,203 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
KitchenAid undercounter ice machine KUIS18PNTB1 won't turn
KitchenAid undercounter ice machine KUIS18PNTB1 won't turn on . Seems to have a loose electrical connection somewhere. It will run fine for a few minutes or a few days. The drain pump works and suppli… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,679 satisfied customers
I have a whirlpool accubake dual wall oven. The display is
I have a whirlpool accubake dual wall oven. The display is blank. I chained the control board and that did not help.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,679 satisfied customers
How much freon for a Refrigerator?
How much freon for the Refrigerator model40141002110… read more
Phil
Phil
Consultant to Engrs, Govt & Contractors
Degree, Mech Engr Technology
3,671 satisfied customers
Jenn air model jmv 8208ba wasn't heating. Just replaced the
jenn air model jmv 8208ba wasn't heating. Just replaced the diode and magnetron and still no heat. what's next? … read more
Master Tech
Master Tech
Whirlpool Master Technician
12,921 satisfied customers
After putting a large pan on my gas range that covered all 5
After putting a large pan on my gas range that covered all 5 burners it got hot underneath. My fault, Now the electric ignighters don't work, no clicking. I'm wondering if the transformer got messed u… read more
Ray
Ray
Appliance Repair Technician
High School or GED
389 satisfied customers
I have a 700 to 240 50 Hz input European model replaced the
I have a 700 to 240 50 Hz input European model replaced the two compressors that are 120 … read more
bonzaco
bonzaco
1,044 satisfied customers
GE Monogram gas stovetop igniter quit sparking. Upon
GE Monogram gas stovetop igniter quit sparking. Upon testing, the transformer had no output so I replaced it. After connecting the wiring harness the transformer started to get hot so I tested the swi… read more
Master Tech
Master Tech
Whirlpool Master Technician
12,921 satisfied customers
I have a jenn air double oven model jjw3830ws. A transformer
I have a jenn air double oven model jjw3830ws. A transformer blew in our town causing the owner to go off and on several times. My oven will not function. When I turn the breaker back on all I get is … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,203 satisfied customers
Last night we had a tree hit a transformer and there was a
Last night we had a tree hit a transformer and there was a power surge now the control panel on our maytag washer won't come back up. There is power to the outlet. … read more
Joel Swenson
Joel Swenson
High School or GED
3,829 satisfied customers
I'm looking for a transformer for my fryer. Model-12-6-G
I'm looking for a transformer for my fryer. Model-12-6-G Serial number E88KD01059 … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,203 satisfied customers
I have a power transformer for a kegerator I need to replace
I have a power transformer for a kegerator I need to replace or componenets from it I need to replace but cant find it anywhere online to replace … read more
McgiverSR
McgiverSR
Technician
Vocational, Technical or Trade School
42 satisfied customers
The electric company replaced the transformer on the pole
The electric company replaced the transformer on the pole outside. When the electricity came back on I have the code F9E0 in the display. Won't let me reset the clock. Thanks, Pete … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,679 satisfied customers
My GE Space-saver microwave smells of burning electrical
My GE Space-saver microwave smells of burning electrical… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,679 satisfied customers
Kenmore Elite Smart Heat Quiet Pak 9 will not start. The interior
Kenmore Elite Smart Heat Quiet Pak 9 will not start. The interior light comes on and shuts off normally when you open and close the door. The control panel does ot respond to any key presses at all th… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,203 satisfied customers
My oven is making a strange buzzing sound. As far as I can
My oven is making a strange buzzing sound. As far as I can tell, the oven, stove and timer are all functioning properly. I found this number on inside of the oven door, but I'm not sure if it is the m… read more
Repairman1981
Repairman1981
Appliance Repair Technician
High School or GED
2,172 satisfied customers
I have a GE Profile PT970 double wall oven/microwave. It just
I have a GE Profile PT970 double wall oven/microwave. It just started this morning making a humming noise after we heated something in the Microwave and shut the door. I opened the door and it stopped… read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,602 satisfied customers
Hi, I have an Avanti WBV21DZ dual zone wine/beverage cooler. The display is flashing (on
Hi, I have an Avanti WBV21DZ dual zone wine/beverage cooler. The display is flashing (on both doors) and it keeps beeping. I've tried unplugging it for a while. Nothing seems to work. Any idea what th… read more
Master Tech
Master Tech
Whirlpool Master Technician
12,921 satisfied customers
Maytag Neptune Dryer, makes buzzing noise when plugged in,
Maytag Neptune Dryer, makes buzzing noise when plugged in, panel will not light up, no light inside dryer. Buzzing noise stopped when unplugged. What do you think?… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x