Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a whirlpool washer (Cabrio H2O low wash system) and…

Customer Question
I have a whirlpool...

I have a whirlpool washer (Cabrio H2O low wash system) and it does not spin when it gets to the spin cycle. At first it was hit and miss if it would spin. Now it makes a low growling sound and you can see the basket slightly moving. Reason you can see the basket is because the door is unlocked

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

Purchased July 2013 and model is WTW5600XW

Contractor's Assistant: Do you plan on doing the work yourself?

I would if I knew the problem

Contractor's Assistant: Anything else we should know to help you best?

No I think that is it.

Submitted: 10 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 hour by:
10/2/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 10 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,523
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

Hello from Just Answer and the Appliance Category
I`m sorry to hear that your having issues!
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 37 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Ok the reason the unit will not spin is the lid is not locked!

Does it even try to lock the lid ? you should hear a hum as it tries to lock the lid .

Ask Your Own Appliance Question
Customer reply replied 10 months ago
it locks for about a second then unlocks.
Customer reply replied 10 months ago
Lid locking has not been the issue. The issue is that the spin cycle does not occur and it times out (or at least that is how it appears to me) then the lid unlocks.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 10 months ago

ok so now your saying that the lid is locking is that correct?

I ask because you stated (( Reason you can see the basket is because the door is unlocked)) and if the lid is not locked the washer WILL NOT spin !

Ask Your Own Appliance Question
Customer reply replied 10 months ago
When I start washing cloths I select the wash cycle normal, delicate, quick wash, etc) I want then push the start button, The lid locks and it starts washing the clothes until spin cycle is reached but spinning would not occur. When this issue started (no spinning) I would push buttons turn off power and do whatever until lid unlocked. Then I would use a rinse and spin cycle to get the clothes spun. The lid unlocked is something new along with the rinse and spin cycle no longer works.
Customer reply replied 10 months ago
going to be offline for about an hour
Appliance Technician: Master Tech, Whirlpool Master Technician replied 10 months ago

ok no problem .just reply back when you can . W10393393

Ask Your Own Appliance Question
Customer reply replied 10 months ago
I am back
Appliance Technician: Master Tech, Whirlpool Master Technician replied 10 months ago

ok from what your saying the unit is more or less doing it`s own thing with not rhyme or reason and now it does not even want to lock the lid to do a spin mode.

I suspect you have a control board that has some issues .

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau.
They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year!
They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

---> CLICK HERE <--- FOR THE CORRECT PART FOR YOUR MODEL

If you have any questions just reply back to me .

Ask Your Own Appliance Question
Customer reply replied 10 months ago
How hard is it to install the control board?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 10 months ago

vewry easy with just basic hand tools .

Here is a video showing a control board being replaced on a Cabrio washer.

https://www.youtube.com/watch?v=3oFPRNYpSy4

Ask Your Own Appliance Question
Customer reply replied 10 months ago
The video was not for my washer. However while in Youtube I did find a diagnostic video for my washer and I went thru the diagnostic test. The error code that is showing on my washer is F5E3. Also, video said to check see if a green light was lit on the control board. I did and the green light is lit. Per the video this indicates that the control board is good.Can you tell what the next step should be based on the error code of F5E3?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 10 months ago

no the light only signifies that the control board is getting voltage .

The light has nothing to do with the software with in the control board

And yes the video is not the exact same part but it is the exact same design of washer!! that is why I sent you the video so you could see how the part was replaced.

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 10 months ago

and the F5-E3 error is an lid unlock fault ,Fault is displayed if Lid Lock has not moved into unlocked position or motor cannot be powered.

• Check for lock interference with lock striker. (which I asked you about and you stated the lid switch was OK )

• Main control cannot determine if lid lock is in an unlocked state.

(Which is why I have recommended to replace the control board!!)

Ask Your Own Appliance Question
Customer reply replied 10 months ago
I think we are having a problem here between you and I. My issues with you are:
1.) You said reason for me spending over $300 for a control board is because "more less it is doing its own thing with no rhyme or reason" does not give me the confidence it is the issue with my washer.
2.) The Youtube link you sent me to was of a washer which has a totally different method of accessing the control board. If you had taken the time you could have found mine as I did.
3.) Why didn't you ask more questions especially about the error codes. Or guide me through the process as I feel error codes leads you to a decision. But to say "more or less doing its own thing......." makes me feel like it is a gamble that the control board is actually the issue.. I do not mind doing the work but I want to make sure it is done right the first time.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Master Tech Your Own Question
Master Tech
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,523
13,523 Satisfied Customers
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line

Master Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Whirlpool washer filled then stopped. the lid is locked. I
whirlpool washer filled then stopped. the lid is locked. I push the button and nothing happens. Ive unplugged & replugged. checked the breaker. nothing … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,330 satisfied customers
I have a Whirlpool Cabrio Platinum Wash machine Model Number
Hello, I have a Whirlpool Cabrio Platinum Wash machine Model Number WTW8200YW0 and this machine while sounds like a jet taking off when in the final spin cycle of the washing process. I have replaced … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a Whirlpool Top Loading Washer bought in August 2013,
I have a Whirlpool Top Loading Washer bought in August 2013, the top loader lid use to be a little self supporting but now it is totally loose and due to that it is even risky to keep it open when you… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have whirlpool cabrio h2o low washer the lid lock keeps
I have whirlpool cabrio h2o low washer the lid lock keeps blinking red and then shuts off … read more
AppTech8579
AppTech8579
1,774 satisfied customers
Second opinion] GE adora washer shows "H20 supply" message
Second opinion] GE adora washer shows "H20 supply" message and does nothing else. It makes a humming sound and none of the switches have any effect. Water supply is at the hoses is good. … read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,606 satisfied customers
Cabrio washer sounds like an airplane engine at beginning of the cycle
My Whirlpool Cabrio washer sounds like an airplane engine at the beginning of the cycle. It was purchased in 2013.… read more
Joel Swenson
Joel Swenson
High School or GED
4,175 satisfied customers
My whirlpool washer wont unlock, model wtw5600xw it was
my whirlpool washer wont unlock JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model? Customer: model wtw5600xw it was purchased in 2013 JA: Do you plan on do… read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
RE: Whirlpool Cabrio W10280475A Washer. Five years old,
RE: Whirlpool Cabrio W10280475A Washer. Five years old, works fine BUT, lately, makes 70 decibel whirring, roaring sound during spin cycle (not banging or bumping because of mis-distribution of washed… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
We have a Whirlpool Cabrio washing machine (WTW5640XW) which
We have a Whirlpool Cabrio washing machine (WTW5640XW) which we purchased in July 2010. I washed a load of clothes Sunday and when I went to put them in the dryer they were still dripping wet so I set… read more
Master Tech
Master Tech
Whirlpool Master Technician
Vocational, Technical or Trade Scho
13,523 satisfied customers
For Whirlpool Factory Trained Tech only: we have a Whirlpool
For Whirlpool Factory Trained Tech only: we have a Whirlpool Duet Washer (GHW9100LW1) that is 10yrs old. A year after we had it house was flooded due to hurricane and water reached bearings on back tu… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
4yr old Whirlpool Cabrio Washer WTW6600S. F54 error code
4yr old Whirlpool Cabrio Washer WTW6600S. F54 error code (motor control overcurrent) during spin cycle. Spin sound slightly noisier w/ minor "grinding" sound. Downloaded tech manual. Followed troublsh… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I have a Maytag Bravos X top load washer model #MVWX600XW bought
I have a Maytag Bravos X top load washer model #MVWX600XW bought in February of 2011, and it won't spin. It will go thru the wash cycle and agitate, then drain and then it will try to start to spin, b… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Whirlpool Cabrio (about 4-5 yrs old) makes a buzzing sound
Whirlpool Cabrio (about 4-5 yrs old) makes a buzzing sound at end of wash cycle and wont proceed to rinse. When I hit pause/then restart it does 1 rotation and sounds like it is grinding rocks… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have an Maytag Performa High Capacity top load washer (Model
I have an Maytag Performa High Capacity top load washer (Model No. PAV2300AWW) that is about 11.5 years old. Trouble free until today. It began making a loud growling sound at start of spin cycle. It … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a Cabrio washer, model #WTW6600SW2 that I purchased
I have a Cabrio washer, model #WTW6600SW2 that I purchased in Feb of 2007.About 2 years after I bought it, during the wash cycle, it would make this banging noise as it washed. Clattering as I called … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a model whdrr418g1 washer at times in the wash cycle
I have a model whdrr418g1 washer at times in the wash cycle it sounds like the belt may be slipping but it is not plus it has a growl and a different cliking sound than normal. I have had the whole ba… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
I have a whirlpool LSR8233EQ0 top loading washer. It runs
I have a whirlpool LSR8233EQ0 top loading washer. It runs unbalanced on every load. Redistributing the load does not help. I have partially disassembled it per other instructions I have read for repla… read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
Hello my name isXXXXX have a kenmore front load washer mdl#
Hello my name isXXXXX have a kenmore front load washer mdl#(NNN) NNN-NNNNthe inner drum on the spin cycle sounds like is beating up the outter drum, pulled the upper pully wheel bearing lookged ok i c… read more
I.can
I.can
Engineer
High School or GED
780 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x