Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

We bought our new compactor in April, and suddenly today, it…

Customer Question
Hello, We bought...

Hello, We bought our new compactor in April, and suddenly today, it has a "dragging" feeling when we push the drawer in. There is nothing we can see stuck in the ram, Is there a way to pull the drawer out and operate the ram so we can see if there is something in there?

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

Just started today.

Contractor's Assistant: Do you plan on doing the work yourself?

We'd be happier not to.

Contractor's Assistant: Anything else we should know to help you best?

Not that I'm aware of.

Submitted: 10 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 4 minutes by:
10/2/2017
Appliance Technician: Martyn Lloyd, Home Appliance Technician replied 10 months ago
Martyn Lloyd
Martyn Lloyd, Home Appliance Technician
Category: Appliance
Satisfied Customers: 142
Experience: Owner/Partner at Bargain Box
Verified

Given the age, I would strongly advise you contact the store/installer and ask for their preferred Service Tech

This is still under Warranty and you WILL void this if you attempt anything other than basic cleaning.
Call the place where it was bought as a first point of contact and ask for their advice before attempting a home repair in this case.

or....please advise ZipCode so I can direct you to local support if that is what you feel you need

Please be aware that not all things can be resolved at home or in the way we might hope, some may need closer inspection and intervention, others are simply not feasible or advised, so please do not shoot the messenger, it is to save you time, money and the threat of unwanted repercussions.

Let me know how you get on, and please get back to me if you have any other questions or concerns and I will try help you more.

It may take more than one exchange to get a fix, so please work with me, you are my eyes and ears here

If you feel that I have helped to answer your questions please remember to rate my performance positively before you leave so that we can close the file as it is the only acknowledgement we receive for our time and experience.

The "Expert" community at Just Answer are not on JA Staff, we are Technicians and Professionals from across the globe (I am in Australia), many have our own businesses to run, as well as spending time to help with Q&A on JA in our "spare" time. We appreciate and rely on your honest positive ratings.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Martyn Lloyd Your Own Question
Martyn Lloyd
Martyn Lloyd
Martyn Lloyd, Home Appliance Technician
Category: Appliance
Satisfied Customers: 142
142 Satisfied Customers
Experience: Owner/Partner at Bargain Box

Martyn Lloyd is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My 12 year old gold compactor that has been working fine until
My 12 year old gold compactor that has been working fine until the drawer will not slide out all the way It stops at about 3", if I lift on the handle it will slide out another 3" If feels like it is … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a can stuck in my trash compactor preventing door from
I have a can stuck in my trash compactor preventing door from opening all the way. Suggestions on getting it unstuck?… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
My 2 yr old compactor has topped working today. It seems to
My 2 yr old compactor has topped working today. It seems to be stuck mid cycle with the drawer open and the compacter partially down. I cannot close the drawer. What can I do to reset and close the dr… read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
Why wont kitchen Aid trash compactor KUCC151LPA0 wont stay
I have a Kitchen Aid Trash Compactor (KUCC151LPA0) that won't stay closed. There's nothing in its way. To make it compact I have to press the door shut and hold it tight with my knee while using my ot… read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
My kitchen aid trash compactor runs, but the door will only
My kitchen aid trash compactor runs, but the door will only open half way when the cycle is complete. Can you recommend something that will release the door? I have pulled the unit out of the cabinet … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
I have a 2007 model Kitchen Aid Compactor KUCS03FTSSO Compactor.
I have a 2007 model Kitchen Aid Compactor KUCS03FTSSO Compactor. There is something either bent, broken or part(s) missing in the foot pedal that starts the unit. The failure occured while our maid wa… read more
Repairman1981
Repairman1981
Appliance Repair Technician
High School or GED
2,172 satisfied customers
I have a GCG1500R BB compactor, brand new. I ran the compaction
I have a GCG1500R BB compactor, brand new. I ran the compaction function for the first time, and now the door will not open past about 2 inches. Manual says ram is not retracting. Following troublesho… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
For some reason I cant shut my trash compactor. I see nothing
For some reason I can't shut my trash compactor. I see nothing impeeding it, feel like the bar on top left is not working. I know a strange question - driving me nuts!… read more
Craig
Craig
Electrical Director
Electrical Automation Technician
2,133 satisfied customers
I have a whirlpool trash compactor that is stuck open... the
I have a whirlpool trash compactor that is stuck open... the ram is partially down and the compactor door will not close HELP!!… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
My GE Monogram trash compactor has the ram stuck partially
My GE Monogram trash compactor has the ram stuck partially down, and we were able to open the drawer enough to remove all of the trash and see that the ram is now stuck down on the back of the drawer.… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
BROAN TRASH COMPACTOR MODELS 1050L-C & 1051-C. Our trash compactor
BROAN TRASH COMPACTOR MODELS 1050L-C & 1051-C. Our trash compactor suddenly started shaking and making a thudding noise sounding like the ram was hitting the sides. Couldn't pull out the drawer only a… read more
Craig
Craig
Electrical Director
Electrical Automation Technician
2,133 satisfied customers
The door or ram on our Jenn-air trash compactor is stuck.
The door or ram on our Jenn-air trash compactor is stuck. The drawer will not open. The owner's manual does not offer troubleshooting for this problem. Can you tell me how to 'un-stick' it?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a maytag trash compactor I think the model is Model
I have a maytag trash compactor I think the model is Model # XXXXX It appears to be jammed. I cannot get the drawer open and it runs but is not compacting. How do I get it open. Is there a manual jam … read more
Craig
Craig
Electrical Director
Electrical Automation Technician
2,133 satisfied customers
our trash compactor has the lip of a large water bottle stuck
our trash compactor has the lip of a large water bottle stuck under the ram part of the compactor. The bottle moves along the lip of the ram but we can't dislodge the bottle top, which has a hard plas… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
RE Trash Compactor The drawer is all the way out and I cant
RE: Trash Compactor The drawer is all the way out and I can't get it back in. The reason is that the ram is not all the way up. But, because the drawer is out, I can't run it to return it to the top. … read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
I have a Kitchenaid compactor model #KUCC151J550 that will
I have a Kitchenaid compactor model #KUCC151J550 that will not open. The compactor is working but suddenly the draw will not open when the pedel at the bottom is pressed.… read more
william
william
Home Appliance Technician
Vocational, Technical or Trade Scho
3,012 satisfied customers
I have a Jenn Aire trash compactor model #TC40786 serial #
I have a Jenn Aire trash compactor model #TC40786 serial # XXXXX Class F1 and the door has become very difficult to operate. The foot pedal will not open the door unless you pull and lift the door at … read more
Jack Stiner
Jack Stiner
High School or GED
168 satisfied customers
I have a Whirlpool Trashmasher Compactor (installed in 1985).
I have a Whirlpool Trashmasher Compactor (installed in 1985). It appears that the ram is stuck in the down position and I cannot open the compactor drawer door. When I turn the switch to on, I hear th… read more
Jack Stiner
Jack Stiner
High School or GED
168 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x