Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Question I have a maytag refridgerator mod MSD2655HEB that…

Customer Question
Question I have a...

Question I have a maytag refridgerator mod MSD2655HEB that is not getting cold

Contractor's Assistant: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?

Two sided refrigerator neither side is cooling

Contractor's Assistant: Do you plan on doing the work yourself?

If I can yes 9 years old

Contractor's Assistant: Anything else we should know to help you best?

Issue just started yesterday

Submitted: 8 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 5 minutes by:
10/1/2017
Appliance Technician: Kelly, Appliance Technician replied 8 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,478
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Ask Your Own Appliance Question
Appliance Technician: Kelly, Appliance Technician replied 8 months ago

Can you hear a fan running in the freezer section?

Ask Your Own Appliance Question
Customer reply replied 8 months ago
I can hear a fan although the freezer is cold
Appliance Technician: Kelly, Appliance Technician replied 8 months ago

The freezer is cold or is not cold?

Ask Your Own Appliance Question
Customer reply replied 8 months ago
sorry the freezer is not cold and the fresh side is warming up also. So both sides are not cold
Customer reply replied 8 months ago
hello
Appliance Technician: Kelly, Appliance Technician replied 8 months ago

Thank you! Can you pull it out and remove the panel at the bottom in the back?

Once off, the compressor is the round, black ball looking part back there.

  1. Is it hot or cool?
  2. Vibrating or no?
Ask Your Own Appliance Question
Customer reply replied 8 months ago
ok can you give me a few minutes to take it off
Appliance Technician: Kelly, Appliance Technician replied 8 months ago

Of course, just post back when you can, thank you.

Ask Your Own Appliance Question
Customer reply replied 8 months ago
I am back vibrating yes lightly not hot
Appliance Technician: Kelly, Appliance Technician replied 8 months ago

Please allow me just a few minutes to prepare some information for you, thank you!

Ask Your Own Appliance Question
Customer reply replied 8 months ago
sure
Appliance Technician: Kelly, Appliance Technician replied 8 months ago

Behind the compressor, there is a copper line that is running through the plastic drain pan. Is that copper line all green and corroded looking or clean?

Ask Your Own Appliance Question
Customer reply replied 8 months ago
checking give me a sec
Appliance Technician: Kelly, Appliance Technician replied 8 months ago

Thank you.

Ask Your Own Appliance Question
Customer reply replied 8 months ago
I want to make sure I am looking at the correct cooper line. there appears to be 2 lines coming out of the black ball.. One looks to come out and up into the body of the refrigerator that line is green. The other lines are the cooper color.
Customer reply replied 8 months ago
the second line appears to go behind the black ball.
Appliance Technician: Kelly, Appliance Technician replied 8 months ago

Thank you. The green color is not good. Please allow me just a few minutes to prepare some information for you, thank you!

Ask Your Own Appliance Question
Customer reply replied 8 months ago
I can take a picture if that will provide clarity of my description is not clear.
Appliance Technician: Kelly, Appliance Technician replied 8 months ago

No, I have all the information I need. Please allow me just a few minutes to prepare some information for you, thank you!

Ask Your Own Appliance Question
Customer reply replied 8 months ago
oh no that not what I wanted to hear for sure.
Appliance Technician: Kelly, Appliance Technician replied 8 months ago

The green lines mean the copper has corroded due to electrolysis. That is pretty common on these and the refrigerant has leaked from the sealed refrigeration system, supported by the compressor running but no cooling and the condition of the copper line. This is a repair that requires advanced training and very specialized equipment as well as a federal license to handle the refrigerant. To have this professionally repaired, you could expect to pay about $250-300 + parts. At 9 years, I would look at replacing the refrigerator if that is an option.

If you would be so kind, would you please remember to rate my service at the top or the bottom of the page before you leave today? If you don't, I receive no credit for my work. The deposit you placed stays with the site. You may post back at anytime with follow up questions. Please let me know how I may earn your 5 star rating! Thank you so much!

Ask Your Own Appliance Question
Customer reply replied 8 months ago
is there anyone whom you would recommend for service
Appliance Technician: Kelly, Appliance Technician replied 8 months ago

May I have your zip code, please?

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,478
25,478 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

Kelly is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,701 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

25,478 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Front of freezer of GE Profile refrigerator/freezer is not
Front of freezer of GE Profile refrigerator/freezer is not freezing items. Rear half seems to be fine. Possible cause? … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,099 satisfied customers
Both the refrigerator and the freezer are not as cold as
Both the refrigerator and the freezer are not as cold as they should be. The freezer is not freezing. … read more
Kelly
Kelly
Appliance Technician
25,478 satisfied customers
Model FFU14F5HWN freezer. setting is on 2 it is freezer
Model FFU14F5HWN freezer. setting is on 2 it is freezer everything solid therometer reads -9 … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
Drawer freezer of KitchenAid fridge freezer icing up. Where
Drawer freezer of KitchenAid fridge freezer icing up. Where is autodefrost setting? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
Amana bottom freezer refrigerator. Freezer is working fine.
Amana bottom freezer refrigerator. Freezer is working fine. Refrigerator compartment was barely keeping cold for a few days. I played around with Temp. settings and cleaned coil. Suddenly, a couple da… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I have a Kenmore elite top mount freezer. The freezer and
I have a Kenmore elite top mount freezer. The freezer and fridge seem to be working fine just doesn't get as cold as it should. According to fridge thermometer freezer is about -10C. (should be -15-20… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I have a GE refrigerator / freezer and the freezer drawer is
Hi I have a GE refrigerator / freezer and the freezer drawer is stuck and will not open. Is there a locking mechanism on the unit? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
We have an older frost free refrigerator/freezer (freezer on
We have an older frost free refrigerator/freezer (freezer on top). I have problems with the freezer constantly freezing over and not defrosting as it should. Why is this happening? (The last time I de… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
The freezer is frozen up. Wrt511szdw whirlpool top freezer
we are having issues with the top freezer of this new refrigerator and need to know what we should do to control the temperature. … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a mcbm902s refrigerator/freezer unit and the freezer
i have a mcbm902s refrigerator/freezer unit and the freezer is cold but the refrigerator is warm. The cold air is not getting to the refrigerator and the coils in the freezer are iced over … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
Freezer is leaking water and freezes on bottom of freezer.
freezer is leaking water and freezes on bottom of freezer … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
My Frigidaire Refigerator/freezer Model FGHS2631PF2 freezer
my Frigidaire Refigerator/freezer Model FGHS2631PF2 freezer circulating fan will not run. I checked voltage on the 4wire supply plug and get about 1.5 or 2 volts between two of the 4 wires to the yell… read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,159 satisfied customers
Refrigerator and freezer not cooling items in freezer and
Refrigerator and freezer not cooling items in freezer and ice melting … read more
Kelly
Kelly
Appliance Technician
25,478 satisfied customers
Freezer section not cooling enough. Freezer not cooling.
Freezer section not cooling enough JA: What's the make and model? And have you checked the settings recently? Customer: Freezer not cooling JA: Do you plan on doing the work yourself? Customer: Just c… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Frigidaire upright freezer. FFU17FC5CW4. Bottom of freezer
Bottom of freezer cold, top not so cold. Thermometer reads 23 degrees F in empty freezer. Evaporator fan tests ok.… read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,602 satisfied customers
Frigidaire upright freezer. FFU17FC5CW4. Bottom of freezer
Bottom of freezer cold, top not so cold. Thermometer reads 23 degrees F in empty freezer. Evaporator fan tests ok.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
Freezer is fine fr. Amana ABB192ZDES. Freezer works but
freezer is fine fr JA: What's the make and model? And have you checked the settings recently? Customer: amana ABB192ZDES JA: Do you plan on doing the work yourself? Customer: yes JA: Anything else we … read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,159 satisfied customers
My side by side fridge /freezer, freezer is cool but not
my side by side fridge /freezer, freezer is cool but not freezing, fridge side, upper half is cool, lower half, veg drawers and lower shelves are freezing. Is this reparable or should we shop for a ne… read more
Melissa Martin
Melissa Martin
Senior Technician
Whirlpool , Frigidaire, Maytag, GE, LG Authorized
110 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x