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I have a nearly new, still under warranty whirlpool

Customer Question
I have a nearly...

I have a nearly new, still under warranty whirlpool microwave oven that was first indicating that the door was not closed when it in fact was and now is completely dead. Thoughts?

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

3 months. WMH73521cs

Contractor's Assistant: Do you plan on doing the work yourself?

If it's fairly easy (like a fuse); otherwise I'll have someone do it under warranty.

Contractor's Assistant: Anything else we should know to help you best?

Nothing comes to mind.

Submitted: 10 months ago.Category: Appliance
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Answered in 5 minutes by:
9/30/2017
Appliance Technician: Tyler Z., Appliance Doc replied 10 months ago
Tyler Z.
Tyler Z., Appliance Doc
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Satisfied Customers: 89,220
Experience: 9+ years being an appliance technician with factory training.
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Appliance Technician: Tyler Z., Appliance Doc replied 10 months ago

You'll want to call warranty to fix this issue. It's a well known problem and Whirlpool will fix it under warranty. You do have an in-line fuse that has failed inside the microwave, but the fuse isn't going to fix the problem. There are 3 door switches for safety reasons and the middle door switch with 3 terminals on it is failing which is why the fuse failed. This door switch wasn't durable from the factory so the switch has been re-designed to handle more electricity. Both the switch and the fuse need to be replaced.

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