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Washer shows do ...and wont start. Maytag neptune mah6500aww…

Customer Question
Washer shows...

Washer shows do ...and wont start

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

Maytag neptune mah6500aww

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Submitted: 10 months ago.Category: Appliance
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Answered in 5 minutes by:
9/30/2017
Appliance Technician: Tyler Z., Appliance Doc replied 10 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,323
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 10 months ago

The "do" error means that the washer thinks the door is open which is why the washer won't start. The door switch is part of the door latch assembly so if you're sure you're closing the door, you need to order and replace the door latch assembly. Below is a link to the door latch you'd need to order for your model.

CLICK HERE for latch assembly

Below is a video on how to replace it if you wanted to replace it yourself.

CLICK HERE for video

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Appliance Technician: Tyler Z., Appliance Doc replied 10 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

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