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My parents have a Whirlpool range purchased 02.13.2017. The…

Customer Question
My parents have a...

My parents have a Whirlpool range purchased 02.13.2017. The back burner on the left is not working. I was told by Best Buy to contact you.

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

A little over 9 months. Model WFG320M0BW

Contractor's Assistant: Do you plan on doing the work yourself?

NO

Submitted: 10 months ago.Category: Appliance
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Answered in 1 hour by:
9/30/2017
Appliance Technician: Jon, Appliance Technician replied 10 months ago
Jon
Jon, Appliance Technician
Category: Appliance
Satisfied Customers: 3,648
Experience: Appliance Service Technician with 10+ years experience.
Verified

Hello. I can process your request. And your range or your parents range is still under warranty and can be repaired or even replaced for free. If you call them directly they will walk you through everything. They will schedule a trip out to the house for repair tech to fix and or replace it. Call them at 1(###) ###-#### I wouldn't let anyone else look or even work on the unit for it could void the manufacturer warranty causing you too pay for future repairs. If you just call them they will repair or fix for free.

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Appliance Technician: Jon, Appliance Technician replied 10 months ago

I will be here for you if you have any other questions so just get back to me should you have more. But again please call whirlpool customer service dept directly.

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Appliance Technician: Jon, Appliance Technician replied 10 months ago

Most times when a single burner is not working properly its something as easy as fixing the burner cap or igniter. When you are ready i can share more. Or like i said above call whirlpool and they will fix it for free.

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