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I have a Genius Panasonic Micro-Convection oven that started…

Customer Question
I have a Genius...

I have a Genius Panasonic Micro-Convection oven that started to grumble and smoke. Is is possible to fix ?

Contractor's Assistant: What's the make/model of your device? How old is it?

Panasonic Microwave/Convection Oven, Model NN-C994S

Contractor's Assistant: How long has this been going on? What troubleshooting have you tried?

It started three weeks ago. I stopped the operation and have not used or done anything since. .

Contractor's Assistant: Anything else you want the Electronics Expert to know before I connect you?

What are my options.

Submitted: 10 months ago.Category: Appliance
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Answered in 22 minutes by:
9/29/2017
Appliance Technician: Daniel, Home Appliance Technician replied 10 months ago
Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17,613
Experience: 20+ yrs. experience in appliance repair. NVQ Level 2 electronics manufacturers training courses in England.
Verified

Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now and will post back with your reply momentarily

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Appliance Technician: Daniel, Home Appliance Technician replied 10 months ago

Was it smoking on microwave or convection setting?

Is this something you are looking at fixing yourself?

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Customer reply replied 10 months ago
I honestly don't remember whether I was using the micro or convention setting at the time.I wouldn't repair it myself unless it was something very simple. I'd like to know an approximate cost to have someone repair it.
Appliance Technician: Daniel, Home Appliance Technician replied 10 months ago

Theres a few things that can cause this fault but the most common is the magnetron.

Now cost wise for this you are looking at about $150 for the part and roughly around $100 for labour so not a cheap fix in afraid. So somtimes its easyer and cheaper to replace the microwave rather then fixing this.

So thats a rough price on repairs for these.

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Appliance Technician: Daniel, Home Appliance Technician replied 10 months ago

Hi

I see the question is still open here, Do you still need help on this?

If so then just get back to me. If not then if you could remember to click the star ratings at the top of the page that would be great.

Many thanks

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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