Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My washing machine 2 years old has quit running when you…

Customer Question
My washing machine 2...

My washing machine 2 years old has quit running when you push the botton the light flickers the push again and it just humms. it had quit during the normal cycle so the clothes are in there and all wet . It never drained or spun.

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

Whirlpool Model wtw5000dw

Contractor's Assistant: Do you plan on doing the work yourself?

No unless it is easy

Contractor's Assistant: Anything else we should know to help you best?

I think I have explained it all.

Submitted: 10 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 9 hours by:
9/30/2017
Appliance Technician: Martyn Lloyd, Home Appliance Technician replied 10 months ago
Martyn Lloyd
Martyn Lloyd, Home Appliance Technician
Category: Appliance
Satisfied Customers: 142
Experience: Owner/Partner at Bargain Box
Verified

If you are looking for a Service Call to assist you, can you please advise your Zipcode so I can help you better

Please try a Reset first....

  1. Turn the washer off.
  2. Set the mode selector dial to NORMAL.
  3. Turn the dial counter clockwise ONE click (LEFT), clockwise THREE clicks (RIGHT), counter clockwise ONE click (LEFT) then clockwise ONE click (RIGHT).
  4. Now press the start button.
  5. All the cycle indicating lights should be illuminated.
  6. Press the Start Stop button once.
  7. Rotate the dial until Rinse, Wash, and Stop light illuminate.
  8. Turn the washer off and unplug it for 10 seconds.
  9. Finally, turn on the washer and it should now be reset.
  10. Run a test load empty to be sure the reset worked. If not perform the reset procedure one more time.

Let me know how you get on, and please get back to me if you have any other questions or concerns and I will try help you more.

It may take more than one exchange to get a fix, so please work with me, you are my eyes and ears here

The "Expert" community at Just Answer are not on JA Staff, we are Technicians and Professionals from across the globe, many with our own businesses to run, as well as spending time to help with Q&A on JA in our "spare" time. We appreciate and rely on your honest positive ratings.

If you feel that I have helped to answer your questions please remember to rate my performance positively before you leave so that we can close the file as it is the only acknowledgement we receive for our time and experience.

Ask Your Own Appliance Question
Customer reply replied 10 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Appliance Technician: Martyn Lloyd, Home Appliance Technician replied 10 months ago

The phone call service is not available from Australia unfortunately

Did you have any feedback from running the previously given steps to reset your machine ??

Ask Your Own Appliance Question
Customer reply replied 10 months ago
It did not work . After talking to the person at Whirlpool I caller a repair man in /sweet Home he came out. It was a bracelet caught in the Pump. He took it out it that fixed it.. Thank you.
Appliance Technician: Martyn Lloyd, Home Appliance Technician replied 10 months ago

Well why could I not see that !?!

So, well done the repair man ... yay !

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Martyn Lloyd Your Own Question
Martyn Lloyd
Martyn Lloyd
Martyn Lloyd, Home Appliance Technician
Category: Appliance
Satisfied Customers: 142
142 Satisfied Customers
Experience: Owner/Partner at Bargain Box

Martyn Lloyd is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My washing machine Whirlpool is Model WTW5000DWI. I don't
My washing machine Whirlpool is Model WTW5000DWI. I don't think I have the correct instructions for it. I gad a repair person here who did diagnostics and he said it was fine. I put the wash in as ins… read more
Nolan Rettig
Nolan Rettig
Service Technician
High School or GED
329 satisfied customers
I have a whirlpool gold series washing machine which
Hello I have a whirlpool gold series washing machine which is retaining water during the rinse cycle. It is a older top loader machine but I have been told that it is crown jewel of washing machine b/… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Affinity washer washes fine but will not spin clothes
Customer: ***** ***** affinity washer washes fine but will not spin clothes completely sometimes not at all they end up being wet. If you go to spin only cycle it just sits there and humms cant hear a… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a Kitchenaid Subperba KUDS30IXBT dishwasher that is
I have a Kitchenaid Subperba KUDS30IXBT dishwasher that is not working correctly. I don't want to buy a part and find out it is the wrong one (e.g.touch pad, control panel) We've not used it in a few … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
I have a GE washer model WBVH6240FWW. It doesn't always thoroughly
I have a GE washer model WBVH6240FWW. It doesn't always thoroughly drain the clothes on the rinse cycle. I cleaned out the filter by the drain , (what an eye opener that was). I also checked the drain… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
our duet washer is not cleaning our clothes, we think that
our duet washer is not cleaning our clothes, we think that it isn't cycling correctly and washing the detergent out before it should. We have tried the in-drum detergent and it also seems to be wasked… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
I have a Maytag Neptune Washer, Model #MAH4000AWW purchased
I have a Maytag Neptune Washer, Model #MAH4000AWW purchased in 99' Cycle finishes but the "door locked" light stays on and of course the door will not open. I run the machine on the quick cycle 99% of… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a Maytag Performa... during the rinse cycle, the water
I have a Maytag Performa... during the rinse cycle, the water does not seem to be draining properly and the clothes are still dirty. What could possibly be wrong?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have an old (20 yrs ) Whirlpool clothes washer. At the end
I have an old (20 yrs?) Whirlpool clothes washer. At the end of the wash cycle, when the water drains out of the tub, the tub stops spinning even though the motor sounds like it wants the tub to spin.… read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
I have a whirlpool duet washing machine. After the cycle is
I have a whirlpool duet washing machine. After the cycle is complete, the clothes are still too wet to put in the dryer. Do you have any suggestions of how to fix this? Thank you.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Washing machine WHRE5550KWW..TOP LOADING....aFTER I WASHING
Washing machine WHRE5550KWW..TOP LOADING....aFTER I WASHING A LOAD, NOTICED CLOTHES STILL WET. TRIED DRAIN AND SPIN CYCLE, HEARD HUMMING NOISE NO MOVEMENT. TOOK CLOTHES OUT,, TUB EMPTY. PUT CLOTHES IN… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
Sears Kenmore washing machine Series 70 Heavy Duty - will wash
Sears Kenmore washing machine Series 70 Heavy Duty - will wash fine but on final rinse will leave clothes wet and water in drum. If run through a second spin cycle will get most of water out but still… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Hi, I have a 10 year old model LSR8133HQ0 Whirlpool Supercapacity
Hi, I have a 10 year old model LSR8133HQ0 Whirlpool Supercapacity Washer that is making a noise during the spin cycle, but not spinning. Looks like the tub has no water left in it, but there is some s… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a Maytag Neptune washing machine. I was washing a load
I have a Maytag Neptune washing machine. I was washing a load of clothes and began to smell a burning smell -- like electrical or plastic burning smell. It was coming from the washer. The load continu… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
My Whirlpool top-loading washer (2003 model, I believe) wont
My Whirlpool top-loading washer (2003 model, I believe) won't fill up for the initial wash cycle on the last three loads. I've had to manually switch it to "rinse" and then to "spin."… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
I have a kenmore washing machine, just 5 years old. Recently
I have a kenmore washing machine, just 5 years old. Recently it does not spin the clothes the way it used to. The jeans are actually sopping wet when they come out. What can be the problem?… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
our whirlpool washing machine (only a few years old) will sometimes
our whirlpool washing machine (only a few years old) will sometimes leave the clothes pretty wet. More times than not the clothes are appropriately damp, but once in a while they are very wet. we had … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
model LSQ9659lw1 sounds as if it is spinning the clothes dry
model LSQ9659lw1 sounds as if it is spinning the clothes dry BUT has not completed the cycle… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x