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I have the free standing 36" dual gas Bertazzoni gas stove.

Customer Question
I have the free...

I have the free standing 36" dual gas Bertazzoni gas stove.

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

The oven will not ignite -- it makes the sparking noise but will not fire.

Contractor's Assistant: What's the make and model of your oven? And can you guesstimate how old it is?

I will have to get that info off the stove. Will be back in a short while.

Contractor's Assistant: Do you plan on doing the work yourself?

Well, no, I have a appliance tech that came out to install but I had them take it out when the oven would not light. I have read since that the oven door has to be held open in order for it to come on -

Contractor's Assistant: Anything else we should know to help you best?

Well, the top burners light fine.

Submitted: 10 months ago.Category: Appliance
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Customer reply replied 10 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 10 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 10 months ago
Model MAS365GASXT/01
Customer reply replied 10 months ago
I really do not understand what or how to use your website or how much I am being charged.
Please respond.
Answered in 3 hours by:
9/29/2017
Appliance Technician: David Bowden, General Contractor replied 10 months ago
David Bowden
David Bowden, General Contractor
Category: Appliance
Satisfied Customers: 1,325
Experience: Owner at Floridaco
Verified
I will try and get some info for you
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Customer reply replied 10 months ago
David,I just replied to an email from justanswer, I don't know if that's the thing to do or not. I thought I would be getting an answer right away, when I did not I called the local tech to come and he was able to correct problem. I have not seen a response from you. Please do not bill me, if you have, please refund.
Dianne
Appliance Technician: David Bowden, General Contractor replied 10 months ago

Hi Dianne...

Just contact customer service for a refund. Glad to read everything is working.

Dave

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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