Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

The coils are cold and of course the Kitchenaid is not

Customer Question
The coils are cold...

The coils are cold and of course the Kitchenaid is not making ice

Contractor's Assistant: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?

It is probably less than 10 years old. This is our 3rd ice maker in the 29 years we have lived here.

Contractor's Assistant: Do you plan on doing the work yourself?

No, I am an 85 year old woman and my husband is 90 so we are just trying to get info right now as to the possibility of what may be wrong

Contractor's Assistant: Anything else we should know to help you best?

I just thought you may have an idea as to what may be causing our problem. I cleaned the unit last week with the Whirlpool ice machine cleaner. It started up fine and has been making ice until today. It says I should order the accelar-ice, which I did and it should be here Saturday.

Submitted: 7 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
9/28/2017
Appliance Technician: Kelly, Appliance Technician replied 7 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,265
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Ask Your Own Appliance Question
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

May I please have your model number so I am able to provide you with accurate, model specific information?

Ask Your Own Appliance Question
Customer reply replied 7 months ago
I am so sorry to have bothered you. I will have to look up this info and it may take me some time. I think I will call in a local person to take a look at it as I usually do. I just thought I would try going on line which I find was not a good idea for me to do. Please, charge me for this and take me off any plan you may have put me on. Please use the credit card for today and nothing else. Kelly, I am sure you are quite good at what you do, but there should be someone on this end of the line that is more savvy. Thank you!
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

I will send your deposit in for a refund. Have a blessed day!

Ask Your Own Appliance Question
Customer reply replied 7 months ago
I think I should wait for my son to take care of this. My concern is to be charged only for info today and nothing in the future. Thank you so much.
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

I sent your deposit in to be refunded so you are not charged at all for anything! :~)

Ask Your Own Appliance Question
Was this answer helpful?
Ask John Your Own Question
John
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
13,453 Satisfied Customers
Experience: Appliance repair business owner for over 43 years.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

86,056 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

25,265 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Kitchenaid ice maker has cleaning light on with no ice. Used cleaner.
I have two kitchenaid stand alone ice makers. The "cleaning" light comes on an it makes no ice. I have clean both three times with the recommended nickel safe ice machine cleaner. As soon as I turn th… read more
Anytime John
Anytime John
Owner/Operator
Vocational, Technical or Trade Scho
119 satisfied customers
Ice maker will not make ice
Customer: My Kenmore Elite refrigerator ice maker will not make ice. It appears to be functioning fine except it's not getting water to make ice. I've replaced the water valve. Water in the door is wo… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
KitchenAid KUIC15NRTS1 under counter ice maker: Stopped working.
KitchenAid KUIC15NRTS1 under counter ice maker: Stopped working. No lights at control panel buttons. No internal courtesy light. Pulled unit out, unplugged power, re-inserted power cord into outlet. U… read more
Tim Alan
Tim Alan
Appliance Technician
Associate Degree
1,240 satisfied customers
I have a Whirlpool GZ25FSRZYY refrigerator. The ice maker
I have a Whirlpool GZ25FSRZYY refrigerator. The ice maker leaks at the front during filling. I've leveled the refrigerator using the bottom of ice maker cabinet as the leveling surface. I've also clos… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
The ice maker will make ice but will not dump it into the
The ice maker will make ice but will not dump it into the tray unless you press the button on the ice maker. … read more
Billy Olenick
Billy Olenick
Major appliance repair tech
181 satisfied customers
The ice maker on Whirlpool ED5LVAXV000 will not fill the
The ice maker on Whirlpool ED5LVAXV000 will not fill the trays and the light for turning it on blinks … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Ice maker in Kenmore refrigerator 596.75523400 was not
ice maker in Kenmore refrigerator 596.75523400 was not working, replaced with new. New one does not work, realized it was not getting power. Then realized that there is no voltage to the pin in the co… read more
Kelly
Kelly
Appliance Technician
25,265 satisfied customers
Fghb2866pf2 Frigidaire ice maker Water flow to ice maker
fghb2866pf2 Frigidaire ice maker Water flow to ice maker keeps freezing up. I thawed out and it froze within minutes … read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,145 satisfied customers
WHICH MODEL ICE MAKER SHOULD I BUY TO REPLACE THE ICE MAKER
WHICH MODEL ICE MAKER SHOULD I BUY TO REPLACE THE ICE MAKER IN MY FRIGIDAIRE TOP FREEZER FRIG # FFHT2126PS2? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Ge refrigerator/freezer w/ ice maker. Ice maker harvests
ge refrigerator/freezer w/ ice maker. Ice maker harvests ice, but the ice bucket is frozen cubes or just a slab of ice. What is wrong? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Water is gushing out of ice maker. Ice maker has not worked
water is gushing out of ice maker. Ice maker has not worked for months. it was making a noise for last few days days like a pump running but no water filling the tray. Now it won't shut off. It stoppe… read more
Joel Swenson
Joel Swenson
High School or GED
3,723 satisfied customers
The ice maker just quit frig modelWRS576FIDB02 The ice maker
The ice maker just quit frig modelWRS576FIDB02 The ice maker NTPV303WA1,W10798411, DC12V 5W(###) ###-####made by Nidec Sankyo China. We have replaced the ice maker , Checked the water suply, The water… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Ice Maker Wont Stop Spinning Auger. Frigidaire Side By Side
Ice Maker Wont Stop Spinning Auger. Frigidaire Side By Side Pro Series Phs69ejsso. What is wrong? Tried unplugging fridge, tried to wiggle wire harness, can't get it to stop running. Took it out as to… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Just replaced water inlet valve still not getting water into
Just replaced water inlet valve still not getting water into ice maker… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
My GE ice maker wont stop making ice when the bin is full
My GE ice maker won't stop making ice when the bin is full - what can I do?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I have a GE Profile refrigerator model #PFSS6PKXASS. I have
I have a GE Profile refrigerator model #PFSS6PKXASS. I have an issue with water/ice build up under the bottom Deli Drawer to a point where the drawer will not open. I can melt the ice with a hair drye… read more
John
John
Home Appliance Technician
13,453 satisfied customers
My GE Profile PSS6PKW ice maker is jammed. Ive had problems
My GE Profile PSS6PKW ice maker is jammed. I've had problems with it (like MANY people have) since I bought is a little more than a year ago. 1. How can I Un jam it? (I turned the ice make off but the… read more
Robert
Robert
Owner/Lead Technician
Vocational, Technical or Trade Scho
1,590 satisfied customers
How to turn on the ice maker on a Samsung refrigerator?
Samsung refrigerator, ice maker wont turn back on. Brand: Samsung Type of Appliance: Refrigerator Already Tried: Pressed crushed and cubed simultaneously for three seconds, ice maker should turn back … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x