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I hKenmore elite dishwasher model 665.13189k802. Kenmore -

Customer Question
I hKenmore elite dishwasher...

I hKenmore elite dishwasher model 665.13189k802.

Contractor's Assistant: Just to clarify, what's the make and model of your dishwasher? And have you run a diagnostic test cycle?

Kenmore - the dishwasher will not run. Yes I ran a diagmostic cycle. some cycle buttons light up including smart wash, pots pans, normal wash, china gentle. but 1 hour wash and quick rinse do not light up. the hi temp button flashes when pressed. the sani rinse button falshes when pressed heated dry button lights up when pressed. But Delay hours, Cancel Drain or Start Resume do not light up or respond in any way

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

I checked the thermal fuse it is OK and the door switch tested ok

Submitted: 10 months ago.Category: Appliance
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Answered in 1 minute by:
9/28/2017
Appliance Technician: Tyler Z., Appliance Doc replied 10 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,257
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Customer reply replied 10 months ago
OK - BTW there are no lights flashing (no codes) The diagnostic cycle seemed to run fine
Appliance Technician: Tyler Z., Appliance Doc replied 10 months ago

If some buttons work and others don't, this means your touch control panel is just failing and needs to be replaced I'm sorry to say. Below is a link to the touch control panel you'll need to order and replace to resolve this issue. For reference, the thermal fuse cuts power to the entire dishwasher so there would be no signs of life if the fuse were bad. The diagnostics cycle works which means that the door latch isn't a problem. The touchpad has been re-designed due to failing from moisture over time so the new part number you need is WPW10179448. Below is a link to the part.

CLICK HERE for touch control panel

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

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Customer reply replied 10 months ago
Hi - I appreciate the answer - will be in a positon to provide feedback once I have installed the recommended part and verify the repair.Thanks
Appliance Technician: Tyler Z., Appliance Doc replied 10 months ago

ok... good luck.

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Customer reply replied 10 months ago
Delivery of the touch control pad is scheduled for end of day tomorrow. Should be able to install it tomorrow night and verify proper operation.
Appliance Technician: Tyler Z., Appliance Doc replied 10 months ago

alright.

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Customer reply replied 10 months ago
Hi Tyler - Got the part last night and installed it - no improvement at all with exact same symptoms.....
Appliance Technician: Tyler Z., Appliance Doc replied 10 months ago

I'm sorry I don't believe I'll be able to assist you here, so I'll opt out, but that will open this question to all other Experts, and someone will be along shortly to assist you

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Customer reply replied 10 months ago
OK
Appliance Technician: Kelly, Appliance Technician replied 10 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 26,033
Experience: Highly accurate diagnostician with over 30 years experience!
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Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 10 months ago

I agree with Tyler, that is a touch panel issue. If a new panel did not solve the issue, it has to be a problem with the interconnecting ribbon, number 4 at the link below. There is nothing else that would cause partial touch panel operation.

CLICK HERE

The link below is to the part you will need!

CLICK HERE

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