Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Ice Maker will not allow new ice to be produced. Whirlpool…

Customer Question
Ice Maker will not...

Ice Maker will not allow new ice to be produced.

Contractor's Assistant: What's the make and model? And can you guesstimate how old it is?

Whirlpool model ed22dqxeen01

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

There is frozen water in the tray but no dumping of ice. Cold water dispenser is working.

Submitted: 10 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 5 minutes by:
9/28/2017
Appliance Technician: Tyler Z., Appliance Doc replied 10 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,263
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 10 months ago

Probably the best thing to do is determine if the icemaker isn't cycling and calling for water, or if water isn't actually making it to the refrigerator. First, make sure the freezer is below 10 degrees because the icemaker will not cycle if the temperature in the freezer is over 10 degrees. Next, fill up the icemaker with a cup of water and wait 24 hours to see if it cycles and dumps the ice. If it doesn't cycle, replace the icemaker because it's just bad. If it cycles but doesn't fill up with water, check the fill tube behind the icemaker and if it's frozen solid, use a hair dryer and thaw it out. You can also make sure it's not frozen by disconnect the water line coming from the icemaker and going to the valve at the valve. Blow through the water line to make sure it's clear. If it's not frozen, you'll need to replace the electronic water valve on the back of the refrigerator where your water supply line from your house connects to your refrigerator itself.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 10 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,263
89,263 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

89,263 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Samsung Refrigerator Ice Maker Not Working - Model RS277ACPN
Samsung Refrigerator Ice Maker Not Working - Model RS277ACPN ... Just hooked up the water line. Fridge is in a house I bought. Water on the door works, ice cube tray above the dispenser is full and fr… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
We bought a new frig about a year ago. It has stopped making ice. The owners manual says t
We bought a new frig about a year ago. It has stopped making ice. The owners manual says to turn down the freezer one notch. Did that. No help. Turned frig off for several hours. No help. The owners m… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
have a whirlpool side by side refrig, about 7 years old. ice
have a whirlpool side by side refrig, about 7 years old. ice maker quit producing, ordered a new part online as easy in and out. No ice coming after 7 hours. Water flow from water out on the door is v… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a 4 year old Kenmore elite side by side referigertor
I have a 4 year old Kenmore elite side by side referigertor and the ice maker is 'sometimes' not working ... what can be the problem?… read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
3,516 satisfied customers
The ice maker has not been getting water since last week when
The ice maker has not been getting water since last week when we instaled the fridge so I am a little leary that it is frozen. We set it to level 4 cold. The water dispenser works awesome so I doubt i… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
The ice cube dispenser in my freezer does not freeze the water.
The ice cube dispenser in my freezer does not freeze the water. Water flows OK. The refrigerator is Model TFH22JWTA. How can I determine what the problem is?… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
The led screen went out on my Kitchen Aid KSRT25CRSS01 and
The led screen went out on my Kitchen Aid KSRT25CRSS01 and the ice maker quit producing ice but still dispenses ice. The water still works and the 4 buttons still work; I can change light settings, ch… read more
Appliance-Service
Appliance-Service
307 satisfied customers
Last year bought french door, freezer at bottom refrigerator.
Last year bought french door, freezer at bottom refrigerator. Just sopped making ice. water dispense works. Not ice.… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
Recently, after on/off again issues with my kenmore elite ice
Recently, after on/off again issues with my kenmore elite ice maker, I noticed water overflowing from the ice maker fill tray, causing me to shut off the water supply to the fridge from under the sink… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
I have a side by side frig, LG model LSC27950SW, Serial no.
I have a side by side frig, LG model LSC27950SW, Serial no. 607KRBY00237 which does not make ice anymore. we have cleaned the ice bin and replaced it, the icemaker is making a low noise, almost like c… read more
Neilwill
Neilwill
Appliance Manager
High School or GED
1,269 satisfied customers
I have a fridge model # G565HEXNQ00 and the ice maker has quit.
I have a fridge model # XXXXX and the ice maker has quit. When I open the freezer door the LED light flashes. It flashes twice so I was wondering what error code of 2 flashes means and how to fix it ?… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
Regarding LG side by side refrigerator model LSC27950SW. The
Regarding LG side by side refrigerator model LSC27950SW. The fridge is about 4 years old. Ice maker stopped working. I noticed that water had got inside the plastic housing covering the gears/motor th… read more
drcool299
drcool299
shop owner
Bachelor\u0027s Degree
22 satisfied customers
I have a sidebyside whirlpool refrigerator. My model # is ED5GHGXMB00.
I have a sidebyside whirlpool refrigerator. My model # XXXXX XXXXX The water comes out of the door water dispenser, but the water is not going up to the ice maker. At least it doesn't act like. The ic… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,263 satisfied customers
Hi, we just purchased a Whirlpool Gold refrigerator, after
Hi, we just purchased a Whirlpool Gold refrigerator, after the initail cooling period and after dumping the first three trays of ice made by the ice maker, We founf a large amount of water on the floo… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,263 satisfied customers
I have a Fridgidaire side by side refridgerator. The model
I have a Fridgidaire side by side refridgerator. The model # XXXXX XXXXX and it appears the ice maker is a JSI-26. The ice maker is the problem. The ice tray fills with water but the cubes become froz… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
I have a kenmore refrigerator and the ice-maker sporadically
I have a kenmore refrigerator and the ice-maker sporadically quits making ice. When this occurrs, I have to empty out the freezer, turn it off for a few hours and then restart the unit. It will someti… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
The ice maker in our Maytag MSD2756DEW side by side was not
The ice maker in our Maytag MSD2756DEW side by side was not hooked up for the first several years and when recently we hooked it up it would dispense cold water but doe not make or dispense ice. I cha… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
I have a whirlpool side-by-side model ED2SHAXMB10, and the
I have a whirlpool side-by-side model ED2SHAXMB10, and the icemaker is not producing any ice. No water into the icemaker. No ice in the tray right now either. Can I pull the unit out and see if it's f… read more
master appliance tech
master appliance tech
Owner / Operator
High School or GED
1,787 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x