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I have an LG refrigerator, Model LF28978ST, which is leaking…

Customer Question
I have an LG...

I have an LG refrigerator, Model LF28978ST, which is leaking a slow but steady stream of water from below the ice maker / water dispenser area. Is this problem easy to diagnose via chat?

Contractor's Assistant: Can you guesstimate how old your LG is? And just to clarify, what's the exact model?

My guesstimate is it's about 5 years old. The model is LF28978ST 00

Contractor's Assistant: Do you plan on doing the work yourself?

Yes. I'm willing to troubleshoot and hopefully save a repair call. The manufacture date is 2010

Contractor's Assistant: Anything else we should know to help you best?

I've turned off the water supply so I didn't have to keep cleaning water from the floor, but can turn it back on if it need be

Submitted: 8 months ago.Category: Appliance
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Answered in 1 minute by:
9/27/2017
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 87,826
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

Where exactly is the water leaking from? The front of the door? Inside the freezer? etc...

Also, is there ice in the ice bucket still?

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Customer reply replied 8 months ago
The water appears to be coming from under the dispenser, out the front of the door
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

OK is there ice in the ice bucket still?

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Customer reply replied 8 months ago
I emptied the ice maker and turned it off. I also turned off the water supply
Customer reply replied 8 months ago
Will there be additional fees charged to my card the longer we troubleshoot this problem?
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

so, this question is just $28.

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Customer reply replied 8 months ago
OK - what next?
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

OK so it sounds like what is happening is a common problem where the flap in the ice dispenser isn't sealing off properly so it's allowing some air to get into the bucket, melt the ice in the bucket and drip out the ice flap area into the dispenser. I would fill up the ice bucket with ice and see if the leaking starts again. If so, that means that your ice flap would need to be replaced. If it doesn't leak after a couple days, then that has nothing to do with your problem which means that your electronic water valve is leaking and not sealing off so the electronic water valve which sends water to the water dispenser and icemaker will need to be replaced.

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Customer reply replied 8 months ago
Thanks for the help. Please note I authorize NO ADDITIONAL CHARGES to my credit card.
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

Understood, you are only signed up for this one question, you are not signed up for a monthly subscription. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and if you need anything else just let me know.

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Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

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