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I have a problem Just today. I'd like to do something

Customer Question
I have a problem...

I have a problem hello\

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

Just today

Contractor's Assistant: Do you plan on doing the work yourself?

I'd like to do something tonight Any troubleshooting would be appreciated

Submitted: 10 months ago.Category: Appliance
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Answered in 1 minute by:
9/27/2017
Appliance Technician: Webb-Guy, Handyman replied 10 months ago
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,466
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. What seems to be the problem today?

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Customer reply replied 10 months ago
Our GE Monogram has started getting warmer and warmer. It was 35 degrees F this morning and is now 50. It doesn't seem to be cooling, although the lights are on.
Customer reply replied 10 months ago
It has gone up from 47 about an hour ago
Appliance Technician: Webb-Guy, Handyman replied 10 months ago

What is the model number of your unit? This is located on the inside of the door area. Also have you tried unplugging the unit for 5 minutes to do a hard reset?

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Customer reply replied 10 months ago
I don't see it
Appliance Technician: Webb-Guy, Handyman replied 10 months ago

You will need to open the fridge door area that is where it is located

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Customer reply replied 10 months ago
I have opened the door and I don't see it anywhere
Appliance Technician: Webb-Guy, Handyman replied 10 months ago

ok lets try the hard reset to reset the board. Unplug it for 5 minutes and we will go from there

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Customer reply replied 10 months ago
My problem is that it is in a built in cabinet and I have no access to the plug
Appliance Technician: Webb-Guy, Handyman replied 10 months ago

ok what about the circuit breaker can you flip that for 5 minutes?

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Customer reply replied 10 months ago
OK, I'll try that. Can the lights be on but the cooling system not be working?
Appliance Technician: Webb-Guy, Handyman replied 10 months ago

yes it can do you hear the fans and compressor running? Or any type of air movement?

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Customer reply replied 10 months ago
OK, I just shut the power off. I heard no fans before that.
Customer reply replied 10 months ago
I will wait five minutes
Appliance Technician: Webb-Guy, Handyman replied 10 months ago

hopefully the reset will fix that. Keep me posted

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Customer reply replied 10 months ago
OK thanks. I will
Appliance Technician: Webb-Guy, Handyman replied 10 months ago

sounds good

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Customer reply replied 10 months ago
I just turned it back on and there's no air flow sound at all and the temp is two degrees higher already
Customer reply replied 10 months ago
Freezer also looks like it may not be working
Customer reply replied 10 months ago
Any thoughts?
Customer reply replied 10 months ago
hello
Customer reply replied 10 months ago
Any other ideas?
Customer reply replied 10 months ago
Hello?
Appliance Technician: Kelly, Appliance Technician replied 10 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 26,056
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 10 months ago

The model tag is behind the upper cosmetic panel above the doors. No fans or anything running at all?

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Customer reply replied 10 months ago
No fans. I'll look again for the model number
Appliance Technician: Kelly, Appliance Technician replied 10 months ago

Thank you. If you lift the upper panel, the tag is right in the front. It will look like ZISB42ABC00

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Customer reply replied 10 months ago
I still can't find the model number. There is a rectangular panel at the top of the fridge that I lifted up but I don't see anything
Customer reply replied 10 months ago
hello?
Appliance Technician: Kelly, Appliance Technician replied 10 months ago

Hmm, there should be a sticker right there behind that upper panel.

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Appliance Technician: Kelly, Appliance Technician replied 10 months ago

The main control board has failed but I cannot give you more specific information without the model number.

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Customer reply replied 10 months ago
It's a 12 year old fridge. Could the model number be somewhere different?
Appliance Technician: Kelly, Appliance Technician replied 10 months ago

Maybe in the fresh food section on the ceiling.

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Appliance Technician: Kelly, Appliance Technician replied 10 months ago

Are you still looking for the model number?

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Appliance Technician: Kelly, Appliance Technician replied 10 months ago

I will be logging out soon unless you are still looking.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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