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I have a problem Just today. I'd like to do something

Customer Question
I have a problem...

I have a problem hello\

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

Just today

Contractor's Assistant: Do you plan on doing the work yourself?

I'd like to do something tonight Any troubleshooting would be appreciated

Submitted: 7 months ago.Category: Appliance
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Answered in 1 minute by:
9/27/2017
Appliance Technician: Webb-Guy, Handyman replied 7 months ago
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,041
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. What seems to be the problem today?

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Customer reply replied 7 months ago
Our GE Monogram has started getting warmer and warmer. It was 35 degrees F this morning and is now 50. It doesn't seem to be cooling, although the lights are on.
Customer reply replied 7 months ago
It has gone up from 47 about an hour ago
Appliance Technician: Webb-Guy, Handyman replied 7 months ago

What is the model number of your unit? This is located on the inside of the door area. Also have you tried unplugging the unit for 5 minutes to do a hard reset?

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Customer reply replied 7 months ago
I don't see it
Appliance Technician: Webb-Guy, Handyman replied 7 months ago

You will need to open the fridge door area that is where it is located

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Customer reply replied 7 months ago
I have opened the door and I don't see it anywhere
Appliance Technician: Webb-Guy, Handyman replied 7 months ago

ok lets try the hard reset to reset the board. Unplug it for 5 minutes and we will go from there

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Customer reply replied 7 months ago
My problem is that it is in a built in cabinet and I have no access to the plug
Appliance Technician: Webb-Guy, Handyman replied 7 months ago

ok what about the circuit breaker can you flip that for 5 minutes?

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Customer reply replied 7 months ago
OK, I'll try that. Can the lights be on but the cooling system not be working?
Appliance Technician: Webb-Guy, Handyman replied 7 months ago

yes it can do you hear the fans and compressor running? Or any type of air movement?

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Customer reply replied 7 months ago
OK, I just shut the power off. I heard no fans before that.
Customer reply replied 7 months ago
I will wait five minutes
Appliance Technician: Webb-Guy, Handyman replied 7 months ago

hopefully the reset will fix that. Keep me posted

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Customer reply replied 7 months ago
OK thanks. I will
Appliance Technician: Webb-Guy, Handyman replied 7 months ago

sounds good

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Customer reply replied 7 months ago
I just turned it back on and there's no air flow sound at all and the temp is two degrees higher already
Customer reply replied 7 months ago
Freezer also looks like it may not be working
Customer reply replied 7 months ago
Any thoughts?
Customer reply replied 7 months ago
hello
Customer reply replied 7 months ago
Any other ideas?
Customer reply replied 7 months ago
Hello?
Appliance Technician: Kelly, Appliance Technician replied 7 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,265
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 7 months ago

The model tag is behind the upper cosmetic panel above the doors. No fans or anything running at all?

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Customer reply replied 7 months ago
No fans. I'll look again for the model number
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

Thank you. If you lift the upper panel, the tag is right in the front. It will look like ZISB42ABC00

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Customer reply replied 7 months ago
I still can't find the model number. There is a rectangular panel at the top of the fridge that I lifted up but I don't see anything
Customer reply replied 7 months ago
hello?
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

Hmm, there should be a sticker right there behind that upper panel.

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Appliance Technician: Kelly, Appliance Technician replied 7 months ago

The main control board has failed but I cannot give you more specific information without the model number.

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Customer reply replied 7 months ago
It's a 12 year old fridge. Could the model number be somewhere different?
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

Maybe in the fresh food section on the ceiling.

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Appliance Technician: Kelly, Appliance Technician replied 7 months ago

Are you still looking for the model number?

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Appliance Technician: Kelly, Appliance Technician replied 7 months ago

I will be logging out soon unless you are still looking.

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Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,265
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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