Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Water is coming out of my bottom freezer Whrilpool

Customer Question
Water is coming out...

Water is coming out of my bottom freezer Whrilpool refrigerator. also the bottom pan is filled with ice.

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

About 5 years old. Wher do I find the model number?

Contractor's Assistant: Do you plan on doing the work yourself?

If at all possible

Submitted: 8 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
9/26/2017
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 87,826
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

Do you have a model number so I can better assist you? It should be located on a sticker near the ceiling of the refrigerator section and seen if you just open the refrigerator door.

Ask Your Own Appliance Question
Customer reply replied 8 months ago
Wrx735nsdbm00
Customer reply replied 8 months ago
No.
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

Perfect, thank you. Unfortunately this is not an easy issue to fix on these bottom freezer top refrigerators. You will want to unplug the unit for 24 hours to allow all the ice to thaw out. Once the ice is thawed out, the best way to clean the drain line is from the bottom up because going at it from the inside is really difficult. If you pull the refrigerator forward and remove the bottom access panel and locate the rubber hose which comes down directly from the middle or so of the freezer floor toward the back and use something like a turkey baster to shoot hot water up the hose. Once it's clear and you can blow air through the hose, you're good to go again. Also, if you have the ability to just unplug the refrigerator for 24 hours that'll thaw all the ice out and them you can just blow air up and clear the drain out.

Now this drain hose has been re-designed because the material on the hose would break down and the check valve inside won't allow water to flow out so below is a link to the new re-designed hose you'll want to order and replace with instructions.

CLICK HERE for drain hose

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Customer reply replied 8 months ago
Do I need to unplug the power cord to defrost it , or can I turn the thermostat off.
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

Since the doors need to be open to thaw out the unit in a reasonable time, you will want to flip the breaker off or unplug the refrigerator.

Ask Your Own Appliance Question
Customer reply replied 8 months ago
Can I use a blow dryer to defrost it so it won't be down so long
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

You can but that requires removing the back panel inside the freezer which is a couple hour process by itself and quite difficult.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 87,826
87,826 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,826 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,213 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a Samsung refrig with French doors and bottom freezer
I have a Samsung refrig with French doors and bottom freezer drawers and it stop working after three years new. … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,090 satisfied customers
On a bottom freezer refrigerator we lost power for a few
on a bottom freezer refrigerator we lost power for a few second and now on the display it has 88 88, will not do anything … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Kenmore Elite bottom freezer refrigerator and the
I have a Kenmore Elite bottom freezer refrigerator and the ice maker is not working. Model #(###) ###-####Serial #309MRPGU7120. What can I do? … read more
lm0494
lm0494
7 satisfied customers
MY FRIDGIDAIRE GALLERY FRIDGE WITH BOTTOM FREEZER: RETAINING
MY FRIDGIDAIRE GALLERY FRIDGE WITH BOTTOM FREEZER: RETAINING WATER THAT FREEZES IN FREEZER … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
The bottom freezer needs to be defrosted ... help. The
the bottom freezer needs to be defrosted ... help. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My bottom freezer is continuing to fill with frost and ice.
My bottom freezer is continuing to fill with frost and ice. I have replaced the gasket three times and there is no difference. I defrost it to have it just ice up again. What am I missing?? … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
Refrigerator with bottom freezer. This item has started
Refrigerator with bottom freezer. This item has started leaking a puddle of water every couple of days and is ruining my hardwood floors. The puddle forms on the front left side at the corner of the f… read more
Tyler Z.
Tyler Z.
Appliance Doc
87,826 satisfied customers
I just received a new bottom freezer refrigerator. The
Hello I just received a new bottom freezer refrigerator. The delivery guy told me to wait 24 hours before plugging it in. Is that necessary? I do not see that anywhere on the manual... … read more
Joel Swenson
Joel Swenson
High School or GED
3,832 satisfied customers
I have a kenmore elite bottom freezer refrigerator, it was
I have a kenmore elite bottom freezer refrigerator, it was leaking water out the front so i went online and found a place that explained how to clean out the drain tube, which i did, but for some reas… read more
Joel Swenson
Joel Swenson
High School or GED
3,832 satisfied customers
Amana bottom freezer refrigerator. Freezer is working fine.
Amana bottom freezer refrigerator. Freezer is working fine. Refrigerator compartment was barely keeping cold for a few days. I played around with Temp. settings and cleaned coil. Suddenly, a couple da… read more
Tyler Z.
Tyler Z.
Appliance Doc
87,826 satisfied customers
Kenmore elite bottom freezer refrigerator 795.74023.412 not
kenmore elite bottom freezer refrigerator 795.74023.412 not cooling … read more
Rusty S
Rusty S
Technician
282 satisfied customers
I have a Maytag refrigerator with a bottom freezer drawer
I have a Maytag refrigerator with a bottom freezer drawer that pulls open. The ice appeared to have melted and I wondered if I left the freezer door ajar by accident. At that same time the fridge star… read more
Tyler Z.
Tyler Z.
Appliance Doc
87,826 satisfied customers
Water is collecting under bottom freezer panel, freezing and
Water is collecting under bottom freezer panel, freezing and dripping into refrigerator. … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Water in bottom freezer drawer. Its a maytag with bottom
water in bottom freezer drawer JA: What's the make and model? And have you checked the settings recently? Customer: yes its a maytag with bottom freezer JA: Do you plan on doing the work yourself? Cus… read more
Tyler Z.
Tyler Z.
Appliance Doc
87,826 satisfied customers
Bottom freezer drawer will not open. Frigidaire Gallery
Drawer was working fine before we went away for the weekend. There was a little water on the floor but no flood.… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a GE profile refrigerator with bottom freezer. There
i have a GE profile refrigerator with bottom freezer. There are two crisper trays covered with a full sheet of glass. It is hard to clean thoroughly. … read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,602 satisfied customers
Maytag refrigerator is not cooling ; bottom freezer is
maytag refrigerator is not cooling ; bottom freezer is freezing but the top unit is not cooling … read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,159 satisfied customers
Maytag refrigerator is not cooling ; bottom freezer is
maytag refrigerator is not cooling ; bottom freezer is freezing but the top unit is not cooling … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x