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So the glass lens cover does just twist off counter-clockwise, but it's very difficult to remove because the heat from the oven warps the receptacle and they seize together. I put one of those rubber hand grip cut outs used to open jars over top of the glass. Then I use channel locks to grab the outer side of the glass lens with the rubber between the channel locks and the glass so that it doesn't scratch the glass. Then you should have enough leverage to twist it counter clockwise and remove the cover.
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