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Our Samsung dryer suddenly not working. About 7 years old,

Customer Question
Our Samsung dryer suddenly...

Our Samsung dryer suddenly not working

Contractor's Assistant: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?

About 7 years old , purchased new and professionally installed along with our Samsung Washer

Contractor's Assistant: Do you plan on doing the work yourself?

Model # DV419AEWXAA

Contractor's Assistant: Anything else we should know to help you best?

Serial # Wo54BZ905813N

Submitted: 11 months ago.Category: Appliance
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Answered in 16 hours by:
9/25/2017
Appliance Technician: David Bowden, General Contractor replied 10 months ago
David Bowden
David Bowden, General Contractor
Category: Appliance
Satisfied Customers: 1,328
Experience: Owner at Floridaco
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When you say suddenly not working what exactly is not working? Is the dryer gas or electric?

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Customer reply replied 10 months ago
Is an electric dryer - was working just fine , then stopped workingThere is an ' hour glass' that appears on the its screen - nor sure what that indicator light means
Appliance Technician: David Bowden, General Contractor replied 10 months ago

Just to verify there is 220v to the dryer and not a tripped breaker? I will look into the hour glass being displayed and get back to you.

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Appliance Technician: David Bowden, General Contractor replied 10 months ago

Here is a link to the operators manual for reference...

The only thing I can think of for the hour glass icon is the control panel is waiting for a cycle or time input, or it thinks it has been paused, perhaps since the system stopped suddenly?

http://www.samsung.com/us/appliances/washers-dryers/DV419AEW/XAA-specs

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Appliance Technician: David Bowden, General Contractor replied 10 months ago

W​ith no power to the dryer the troubleshooting of 220v needs to be verified. Breakers on completely on and 220v is going to the dryer outlet. Dryer outlet must have 220v between high legs and each leg must have 120v to ground if 3 wire or to neutral if 4 wire. If voltage is at receptacle then voltage must be verified and power cord terminal block, 220v and 110v each leg. If you have voltage there, then the problem will either be a door switch not closing properly, a programming issue (see manual for programming cycles and starting procedures), or a problem with the control panel itself, which will require a Samsung qualified service tech to troubleshoot on site.

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