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We have a Maytag washer Model MVWX700XL2. When we went to…

We have a Maytag...

We have a Maytag washer Model MVWX700XL2. When we went to use it this morning the LOCK light is flashing and the washer seems to be unusable. Can you give any insight to the problem? Thank you.

Contractor's Assistant: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?

I think it is about ten years old - the model number as read to me is MVWX700XL2.

Contractor's Assistant: Do you plan on doing the work yourself?

Not if it entails any taking pieces and parts apart.

Contractor's Assistant: Anything else we should know to help you best?

Is there any solution we could do or should we call a technician?

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Answered in 2 minutes by:
9/24/2017
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,287
Experience: 9+ years being an appliance technician with factory training.
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The lock light flashing just means that your washer has detected an error, nothing specific to the lock for this model. So I just want to start by saying if I was in your house, I'd go through diagnostics and see what error code you're getting, but I've tried to explain how to do this to many people and for some reason they just can't get the sequence to work. So by far, the most likely thing that will cause this issue is your actuator failing or possibly your drain pump being clogged up. Both the drain pump and the actuator motor are located below the tub and if you're wondering, the actuator is the part that switches the shifter next to the motor. You'll want to first check the drain pump first which is below the tub. Just remove it and if you find nothing inside, re-install and move onto the actuator. If you find debris inside the pump, remove it and try the washer again.

To access the actuator you need to unplug the washer, tip the washer backwards, and remove the 2 screws going into the plastic cover near the back left corner. That will allow you to access the motor and the actuator to the right of the motor. Remove the screws going into the actuator and replace the actuator. Below is a link to the part you'd need to order for your model.

CLICK HERE for part as well as video at bottom of link that shows you how to replace the part.

Now, if you wanted to give it a shot and see if you can pull up an error code, here is the sequence you'll need to go through to display the error code.

1. Be sure the washer is in standby mode (plugged in with all indicators off). (press and hold the start/cancel button for 3 seconds to turn everything off if the lid lock light is flashing that is OK)

2. Perform the following sequence of movement using the cycle selector knob. NOTE: AFTER RESET, sequence “a” through “e” must be completed within 6 seconds.

RESET - Rotate cycle selector knob counterclockwise to clear sequence.

a. Rotate cycle selector knob counter-clockwise one full rotation and the control panel should beep.

b. Rotate cycle selector knob counter-clockwise one click and wait 1⁄2 second.

c. Rotate cycle selector knob clockwise one click and wait 1⁄2 second.

d. Rotate cycle selector knob clockwise one click and wait 1⁄2 second.

e. Rotate cycle selector knob clockwise one click and wait 1⁄2 second.

f. Rotate cycle selector knob counter-clockwise one click and wait 1⁄2 second.

g. Rotate cycle selector knob clockwise one click and wait 1⁄2 second.

Now you are in diagnostics. And all the LEDs should light up or flash if you did it correctly. Turn the knob until just the "DONE" LED is illuminated. Push START.

Now turn the dial one click and now the error code is displayed in the form of LEDs along the progress line. Just note which lights appear and let me know and I can tell you what error you're getting. There will be 2 sets of lights that appear and I need both sets to know what error you're getting.

Also, below is a video that might help you pull up the error code.

CLICK HERE for video

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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,287
Experience: 9+ years being an appliance technician with factory training.
Verified
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Customer reply replied 11 months ago
I read your instructions and understand the procedure. I have decided to call in a Maytag repairman and let him handle this problem as I am not that mechanically minded. Thank you for giving me the information to make an intelligent decision as to my course of action.
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