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My top went to ALL Off yesterday while I was doing some

Customer Question
My cook top went...

My cook top went to ALL Off yesterday while I was doing some canning. usually after the stovetop cools off, this goes away. This ALL off light is still on and I cannot get any of the glass cooktop to heat.

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

Since yesterday afternoon

Contractor's Assistant: Do you plan on doing the work yourself?

If possible

Submitted: 10 months ago.Category: Appliance
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Answered in 1 minute by:
9/23/2017
Appliance Technician: Tyler Z., Appliance Doc replied 10 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,263
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 10 months ago

Do you have a model number located on a sticker below the cooktop?

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Customer reply replied 10 months ago
I am not at home at the present. Is about 36 inches wide with 4 burner spots.
Appliance Technician: Tyler Z., Appliance Doc replied 10 months ago

I would need the model number to tell you how to resolve the issue.

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