Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

The icemaker quit working yesterday, it's about 5 years old,

Customer Question
The icemaker quit working...

The icemaker quit working yesterday, it's about 5 years old, I checked that the storage container is fully seated and it looks like the "eye" for the cut-off is not blocked by frost, it is in the on position as well, the water dispenser works, I tried unplugging the unit as a rest as well.

Contractor's Assistant: Did you double-check the thermostat? And what about the unit's filters?

I just replaced the water filter but not the air filter, not sure where the thermostat is on this one.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Submitted: 10 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
9/23/2017
Appliance Technician: Joel Swenson,
 replied 10 months ago
Joel Swenson
Category: Appliance
Satisfied Customers: 4,178
Experience: Owner at Scott's Appliance Repair
Verified

Hello sorry to hear you are having trouble, I'm Joel and will be glad to help you today.

check the ice maker and see if has ice in it that has not dumped yet or if its empty also please give me the model number of the refrigerator, so I can give you model specific information, thanks.

Ask Your Own Appliance Question
Customer reply replied 10 months ago
I felt up behind and don't feel any ice, the model# *****
Appliance Technician: Joel Swenson,
 replied 10 months ago

That unit has a dual water inlet valve with two solenoids one that supplies water to the dispenser and one that supplies water to the ice maker so one side can fail while the other still works and if the ice maker is not getting water then the ice maker side of the valve has failed and it will need to be replaced. The replacement valve and a video showing how to replace it is listed below:

Refrigerator Water Inlet Valve

Part #: W10258562 - click here for part info at sears

Here is a video that shows how to replace the valve - the model refrigerator in the video is not the exact same as yours but the replacement procedure for the valve is the same aside from on yours you probably want have to cut the water lines because yours should the quick connect valve already.

click here for video

We are on the honor system here. Please remember to rate my service by selecting the 5th star to the right at the top, (bottom if using a mobile phone) of the screen. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance. Rating the answer does not close the question out it will still be open after you rate. I do not get compensated until you rate, I'm sure you don't work for free please don't expect I should.

Ask Your Own Appliance Question
Customer reply replied 10 months ago
I seen that you don't get paid until score your service, I'm reserving my rating until I successfully identify the problem.
Appliance Technician: Joel Swenson,
 replied 10 months ago

ok

Ask Your Own Appliance Question
Customer reply replied 9 months ago
I replaced that part this afternoon and it's still not making ice, the filtered water right next to it is working fine, any idea what else it could be? I do not believe the tray is filling with water.
Appliance Technician: Joel Swenson,
 replied 9 months ago

Well if changing the valve did not fix it then the ice maker itself is bad and is not sending voltage to the water inlet valve.

Ask Your Own Appliance Question
Customer reply replied 9 months ago
I have a volt meter, what's it supposed to be and is it only energized if the tab on he door is depressed?
Appliance Technician: Joel Swenson,
 replied 9 months ago

follow the instructions below and bypass the bimetal thermostat in the ice maker if it runs and puts water in but does nothing afterwards the thermostat in the ice maker is bad, if it does nothing the motor is bad, either way you will need to replace the ice maker.

click here for instructions

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Joel Swenson Your Own Question
Joel Swenson
Joel Swenson
Joel Swenson
Category: Appliance
Satisfied Customers: 4,178
4,178 Satisfied Customers
Experience: Owner at Scott's Appliance Repair

Joel Swenson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My icemaker in my Kenmore French door refrigerator is not
my icemaker in my Kenmore French door refrigerator is not dispensing ice. I feel ice in the tray but it is not dispensing the ice. … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My ice maker quit working and is not blocked. Reset
My ice maker quit working and is not blocked. Reset everything and now the freezer sounds like it went off. Red light says cooling off. … read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
We have a kitchen aid refrigerator model # KFCS22EVMS6 that
HI we have a kitchen aid refrigerator model # KFCS22EVMS6 that was repaired yesterday by an incompetent tech guy. He left us with an ice maker that does not work at all 24 hours after he was here. The… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Refrigerator frs3hr35kb0 door water dispenser spontaneously
Refrigerator frs3hr35kb0 door water dispenser spontaneously dispenses 1/4 cup of water every 10 mins. Due to no ice or water issue have replaced water filter, tri valve and ice maker. Now have ice and… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
After replacing the filter on kitchenaid model #KFXS25RYMS4,
After replacing the filter on kitchenaid model #KFXS25RYMS4, the icemaker won't work. The arm is in the down position, and the icemaker shows to be "on" on the front digital panel. … read more
Ezekiel
Ezekiel
Appliance Repair Expert
261 satisfied customers
I have a GE SS refrigerator model # GSH25JFXLWW serial
I have a GE SS refrigerator model # ***** serial #TS210827 The refrigerator will not dispense water and the ice maker is not making ice. I put a new water filter on unit and replaced the dual inlet wa… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Type your question here.My Whirlpool In-Door dispensing system
Type your question here.My Whirlpool In-Door dispensing system stopped dispensing ice. When you press the cube dispensing button, you can hear a motor running but no sound of ice moving. What is the p… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
The exit chute for the icemaker in my 5-year-old GE PSS26LGRC
The exit chute for the icemaker in my 5-year-old GE PSS26LGRC is blocked. I have broken up biggere cubes in the jam with an ice pick but the ice still won't flow. What should I try next?… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
kitchenaid kfil27cxmso ice maker is making about two trays
kitchenaid kfil27cxmso ice maker is making about two trays of ice then the ice melts in storage container.… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Whirlpool gold GI7FVCXWY00 refrigerator that does
I have a Whirlpool gold GI7FVCXWY00 refrigerator that does not dispense water or make ice. I have run the diagnostics and discovered that the 17 step shows the valve is off. I have removed the interna… read more
repairman4734
repairman4734
Technician
High School or GED
684 satisfied customers
I have an Amana bottom-freezer refrigerator, model number ARB8057CSR.
I have an Amana bottom-freezer refrigerator, model number ARB8057CSR. The fridge was in our apartment when we moved in, so we're not familiar with its history, though it works perfectly, other than th… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
I just changed the water filter on my bottom freezer french
I just changed the water filter on my bottom freezer french door jenn air and now the ice maker doesn't work....… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
we have a jenn air refridgerator with a french door model jfc
we have a jenn air refridgerator with a french door model jfc 2089 hes and when I emptied the ice storage bin the icemaker quite making ice . The icemaker light in the fridge is on . What happened and… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
Weown Bosch refrigerator,model B20cs81sns /02. we recently
Weown Bosch refrigerator,model B20cs81sns /02. we recently changed the water filter, and now can't get ice cubes. Freezer temp is set at 0 degrees F. There is water in tray but won't make or dispense … read more
drcool299
drcool299
shop owner
Bachelor\u0027s Degree
22 satisfied customers
My Kenmore fridge with water and ice storage in the door quit
My Kenmore fridge with water and ice storage in the door quit making ice. I also noted the water delivery from the door dispenser was very weak. I found a plugged inlet line and cured that.I now have … read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
GE side by side General Performance # XXXXX BS Recently
GE side by side General Performance # XXXXX BS Recently purged freezer of all frozen items except a gel pack for future sport or burn injuries. 4days later ice maker overflow...emptied ice storage bin… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
i cut off water to icemaker to put in a filter on the line
i cut off water to icemaker to put in a filter on the line and now water is not entering the icemaker, but the shutoff arm is moving, and the gears are turning. there is enough pressure in the line. w… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I have a PSD262LHEZ fridge, the ice maker is not working. I
I have a PSD262LHEZ fridge, the ice maker is not working. I do have water coming out of the dispenser it is cold as well. The ice maker was working prior to changing the water filter. I do not believe… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x