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We have a Maytag Neptune front load washer. The door is shut…

We have a Maytag...

We have a Maytag Neptune front load washer. The door is shut and will not open. It started to work and then stopped.

Contractor's Assistant: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?

It is sixteen years old. The model number is *****

Contractor's Assistant: Do you plan on doing the work yourself?

If possible

Contractor's Assistant: Anything else we should know to help you best?

We have turned off the circuit breaker and unplugged the machine. Neither one of those things helped.

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Answered in 4 minutes by:
9/23/2017
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,477
Experience: 9+ years being an appliance technician with factory training.
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To unlock the door, open the dispenser lid and remove the bleach and softener compartment. There is a pull cord in the front of the dispenser. If you pull this straight left it should unlock the door manually so you can unlock it.

Now I can't say why the washer stopped mid cycle, but if it's full of water, then it sounds like the washer isn't draining properly and that will stop the door from opening so you'd have to remove the drain pump below the washer (through the back) and clear any debris you find or replace the pump if you find no debris.

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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,477
Experience: 9+ years being an appliance technician with factory training.
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