Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

Why my refrigerator my frigerator wont freeze after being

unplugged for about three and...
why my refrigerator my frigerator wont freeze after being unplugged for about three and one half month?, serial# ***** is fgh52655pf5a
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: Frigidaire model# *****
JA: Do you plan on doing the work yourself?
Customer: try to troubleshooter
JA: Anything else we should know to help you best?
Customer: why it is not freezing
Show More
Show Less
Ask Your Own Appliance Question
Answered in 2 minutes by:
9/23/2017
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 83,192
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question

The first thing you'll need to do is pull everything out of the freezer and remove the lower back panel inside the freezer. Look at the silver evaporator coils behind this panel and are they packed with frost, lightly frosted from top to bottom, some frost on top but not on bottom, no frost at all, etc... ? Also, is the fan above the coils running?

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 83,192
Experience: 9+ years being an appliance technician with factory training.
Verified
Tyler Z. and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 2 months ago
their is no ice on the coils
Customer reply replied 2 months ago
their is no ice on the coils because it is not freezing from either the refrigerator or the freezer
Customer reply replied 2 months ago
cancel the phone call and continue to speak with me through the computer
Customer reply replied 2 months ago
hello I am waiting for an answer
Phone call session started

I'm confused, do you not want a phone call now?

Ask Your Own Appliance Question

If you don't want a phone call, then do you hear the refrigerator running? Or is it 100% silent?

Ask Your Own Appliance Question
Customer reply replied 2 months ago
the refrigerator is running

OK, pull the refrigerator forward and remove the lower back access panel. Is the fan next to the compressor running? And if you touch the big black round compressor is it room temperature, warm, or really hot?

Ask Your Own Appliance Question
Customer reply replied 2 months ago
I am still waiting for some answers

I can't give you answers yet, I'm still waiting on more information that I requested from you.

QUOTE:

OK, pull the refrigerator forward and remove the lower back access panel. Is the fan next to the compressor running? And if you touch the big black round compressor is it room temperature, warm, or really hot?

Ask Your Own Appliance Question
Customer reply replied 2 months ago
the fan is running and I do not have a big black round compressor because everything in back is covered with asilver panel and is well secured

I don't know if you're trying to be difficult or what but I'm going to opt out as your responses are impatient and you're obviously not reading what I'm writing you so I wish you the best.

Ask Your Own Appliance Question
Customer reply replied 2 months ago
you are the worst technician I have had to try to deal with if I gave you my model and serial#,you should know I don't have ablack round compressor that I can see this refrigerator is only one year old and it should not be that difficult to figure out why it is not coolin and why it is not freezing,i will contact frigidare myself and I do not expect to be charged for this service,especially when the tech like Tyler Z very unprofessional
Customer reply replied 2 months ago
charged thirty one dollars to my card for What? I have spoken with Frigidaire and explained to them what happened so you are not one of their technicians do not send me any messages regarding your incompetence.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 83,192
83,192 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,557 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,192 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,340 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My freezer is not working properly. the coils in the freezer
my freezer is not working properly. the coils in the freezer are cold and have frost on the top half only. the bottom half do not get cold, the fridge area is working perfect. can you help, freezer do… read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
My whirlpool gold refrigerator freezer is frozen in freezer
My whirlpool gold refrigerator freezer is frozen in freezer part and cold on bottom of fridge but top of fridge is warm … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My Maytag french door refridgerator with freezer on bottom
hi, my Maytag french door refridgerator with freezer on bottom i … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Model 795.51372.012. Coils in freezer is frosting up but
Model 795.51372.012. Coils in freezer is frosting up but evap fan not on. Is there supposed to be a delay.… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have water dripping from freezer to the bottom of the
I have water dripping from freezer to the bottom of the fridge … read more
Joel Swenson
Joel Swenson
High School or GED
3,289 satisfied customers
Have a new Maytag fridge with bottom freezer. All of a
Have a new Maytag fridge with bottom freezer. All of a sudden, it is icing up inside the freezer. Our ice-cream doesn't seem to be as cold. What to do? … read more
Tyler Z.
Tyler Z.
Appliance Doc
83,192 satisfied customers
My freezer is cold but as cold as a refridgerator it will
my freezer is cold but as cold as a refridgerator it will not keep things frozen … read more
Tyler Z.
Tyler Z.
Appliance Doc
83,192 satisfied customers
I have a samsung fridge freezer model srs584dp. The freezer
i have a samsung fridge freezer model srs584dp. The freezer section is cold but not freezing. i have replaced two freezer thermistors but still the same … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My freezer free at the bottom but not on the top wear the
my freezer free at the bottom but not on the top wear the ice maker is … read more
Tyler Z.
Tyler Z.
Appliance Doc
83,192 satisfied customers
Whirlpool Conquest Model GS5SHAXSB01. Freezer not freezing &
Whirlpool Conquest Model GS5SHAXSB01. Freezer not freezing & Ice maker not making ice … read more
Tyler Z.
Tyler Z.
Appliance Doc
83,192 satisfied customers
Kitchen aid refrigerator / freezer with freezer compartment
Kitchen aid refrigerator / freezer with freezer compartment on top, model number KTRS 19 KDWH00 , serial number EE0719301 , mfg date 02/95, Fan in freezer compartment is making noise, gets louder when… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My upright freezer is not freezing it is cool but not
my upright freezer is not freezing it is cool but not freezing … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Kenmore Elite bottom freezer leaking. 795.71053.014. But
Water on floor daily and ice layer on bottom of drawer… read more
Joel Swenson
Joel Swenson
High School or GED
3,289 satisfied customers
Samsung refrigerator/freezer. freezer quit Sat. night all
Samsung refrigerator/freezer. freezer quit Sat. night all food thawed and water on floor … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Samsung refrig/freezer freezer works, but refrig does not.
samsung refrig/freezer freezer works, but refrig does not … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
FFPS45L3QM0 fRIGIDAIRE COMPACT REFRIGERATOR. fREEZER WORKING
FFPS45L3QM0 fRIGIDAIRE COMPACT REFRIGERATOR. fREEZER WORKING REFIRGERATOR 65 DEGREES F. … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Freezer side of this RS2555SL - light blinking and freezer
Freezer side of this RS2555SL - light blinking and freezer portion is not working. … read more
Tyler Z.
Tyler Z.
Appliance Doc
83,192 satisfied customers
Model mbf 1956hew S# 12015454jc evaporator coil ices up, fan
model mbf 1956hew S# 12015454jc evaporator coil ices up, fan is working properly, … read more
Daniel
Daniel
senior service enginner
High School or GED
2,235 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x