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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81872
Experience:  9+ years being an appliance technician with factory training.
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Why my refrigerator my frigerator wont freeze after being

This answer was rated:

why my refrigerator my frigerator wont freeze after being unplugged for about three and one half month?, serial# ***** is fgh52655pf5a
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: Frigidaire model# *****
JA: Do you plan on doing the work yourself?
Customer: try to troubleshooter
JA: Anything else we should know to help you best?
Customer: why it is not freezing

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

The first thing you'll need to do is pull everything out of the freezer and remove the lower back panel inside the freezer. Look at the silver evaporator coils behind this panel and are they packed with frost, lightly frosted from top to bottom, some frost on top but not on bottom, no frost at all, etc... ? Also, is the fan above the coils running?

Tyler Z. and other Appliance Specialists are ready to help you
Customer: replied 25 days ago.
their is no ice on the coils
Customer: replied 25 days ago.
their is no ice on the coils because it is not freezing from either the refrigerator or the freezer
Customer: replied 25 days ago.
cancel the phone call and continue to speak with me through the computer
Customer: replied 25 days ago.
hello I am waiting for an answer

I'm confused, do you not want a phone call now?

If you don't want a phone call, then do you hear the refrigerator running? Or is it 100% silent?

Customer: replied 25 days ago.
the refrigerator is running

OK, pull the refrigerator forward and remove the lower back access panel. Is the fan next to the compressor running? And if you touch the big black round compressor is it room temperature, warm, or really hot?

Customer: replied 25 days ago.
I am still waiting for some answers

I can't give you answers yet, I'm still waiting on more information that I requested from you.

QUOTE:

OK, pull the refrigerator forward and remove the lower back access panel. Is the fan next to the compressor running? And if you touch the big black round compressor is it room temperature, warm, or really hot?

Customer: replied 25 days ago.
the fan is running and I do not have a big black round compressor because everything in back is covered with asilver panel and is well secured

I don't know if you're trying to be difficult or what but I'm going to opt out as your responses are impatient and you're obviously not reading what I'm writing you so I wish you the best.

Customer: replied 25 days ago.
you are the worst technician I have had to try to deal with if I gave you my model and serial#,you should know I don't have ablack round compressor that I can see this refrigerator is only one year old and it should not be that difficult to figure out why it is not coolin and why it is not freezing,i will contact frigidare myself and I do not expect to be charged for this service,especially when the tech like Tyler Z very unprofessional
Customer: replied 24 days ago.
charged thirty one dollars to my card for What? I have spoken with Frigidaire and explained to them what happened so you are not one of their technicians do not send me any messages regarding your incompetence.