Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Why my refrigerator my frigerator wont freeze after being…

Why my refrigerator my...

Why my refrigerator my frigerator wont freeze after being unplugged for about three and one half month?, serial# ***** is fgh52655pf5a

Contractor's Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?

Frigidaire model# *****

Contractor's Assistant: Do you plan on doing the work yourself?

Try to troubleshooter

Contractor's Assistant: Anything else we should know to help you best?

Why it is not freezing

Show More
Show Less
Ask Your Own Appliance Question
Answered in 2 minutes by:
9/23/2017
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 87,827
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question

The first thing you'll need to do is pull everything out of the freezer and remove the lower back panel inside the freezer. Look at the silver evaporator coils behind this panel and are they packed with frost, lightly frosted from top to bottom, some frost on top but not on bottom, no frost at all, etc... ? Also, is the fan above the coils running?

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 87,827
Experience: 9+ years being an appliance technician with factory training.
Verified
Tyler Z. and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 9 months ago
their is no ice on the coils
Customer reply replied 9 months ago
their is no ice on the coils because it is not freezing from either the refrigerator or the freezer
Customer reply replied 9 months ago
cancel the phone call and continue to speak with me through the computer
Customer reply replied 9 months ago
hello I am waiting for an answer
Phone call session started

I'm confused, do you not want a phone call now?

Ask Your Own Appliance Question

If you don't want a phone call, then do you hear the refrigerator running? Or is it 100% silent?

Ask Your Own Appliance Question
Customer reply replied 9 months ago
the refrigerator is running

OK, pull the refrigerator forward and remove the lower back access panel. Is the fan next to the compressor running? And if you touch the big black round compressor is it room temperature, warm, or really hot?

Ask Your Own Appliance Question
Customer reply replied 9 months ago
I am still waiting for some answers

I can't give you answers yet, I'm still waiting on more information that I requested from you.

QUOTE:

OK, pull the refrigerator forward and remove the lower back access panel. Is the fan next to the compressor running? And if you touch the big black round compressor is it room temperature, warm, or really hot?

Ask Your Own Appliance Question
Customer reply replied 9 months ago
the fan is running and I do not have a big black round compressor because everything in back is covered with asilver panel and is well secured

I don't know if you're trying to be difficult or what but I'm going to opt out as your responses are impatient and you're obviously not reading what I'm writing you so I wish you the best.

Ask Your Own Appliance Question
Customer reply replied 9 months ago
you are the worst technician I have had to try to deal with if I gave you my model and serial#,you should know I don't have ablack round compressor that I can see this refrigerator is only one year old and it should not be that difficult to figure out why it is not coolin and why it is not freezing,i will contact frigidare myself and I do not expect to be charged for this service,especially when the tech like Tyler Z very unprofessional
Customer reply replied 9 months ago
charged thirty one dollars to my card for What? I have spoken with Frigidaire and explained to them what happened so you are not one of their technicians do not send me any messages regarding your incompetence.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 87,827
87,827 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,827 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,213 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a ge side by side Frigerator/ freezer that will not
I have a ge side by side Frigerator/ freezer that will not get as cold as it is supposed to. Freezer will not freeze and refrigerator side is just slightly cooler not normal … read more
Tyler Z.
Tyler Z.
Appliance Doc
87,827 satisfied customers
My freezer is a Frigidaire model # lffu17f5hwn. the Door
My freezer is a Frigidaire model # lffu17f5hwn. the Door will not seal. When I first bought it, when you closed the door it made a sound like a vacuum pump would seal the door. Now I do not hear that … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
MY FRIDGIDAIRE GALLERY FRIDGE WITH BOTTOM FREEZER: RETAINING
MY FRIDGIDAIRE GALLERY FRIDGE WITH BOTTOM FREEZER: RETAINING WATER THAT FREEZES IN FREEZER … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Model FFU14F5HWN freezer. setting is on 2 it is freezer
Model FFU14F5HWN freezer. setting is on 2 it is freezer everything solid therometer reads -9 … read more
Tyler Z.
Tyler Z.
Appliance Doc
87,827 satisfied customers
Freezer drain line is plugged. Ice forming in bottom of
Freezer drain line is plugged. Ice forming in bottom of freezer. … read more
Tyler Z.
Tyler Z.
Appliance Doc
87,827 satisfied customers
Our refrigerator freezer is leaking. There is water drainage
Our refrigerator freezer is leaking. There is water drainage appearing on floor from the bottom left front of the refrigerator. I emptied the freezer to look for a drain hole that I thought might be b… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
My freezer is cold inside but things are defrosting and the
My freezer is cold inside but things are defrosting and the ice maker is not making ice. … read more
Rusty S
Rusty S
Technician
282 satisfied customers
I have a Kenmore elite top mount freezer. The freezer and
I have a Kenmore elite top mount freezer. The freezer and fridge seem to be working fine just doesn't get as cold as it should. According to fridge thermometer freezer is about -10C. (should be -15-20… read more
Tyler Z.
Tyler Z.
Appliance Doc
87,827 satisfied customers
Refrigerator is not as cold as it should be, but freezer
Refrigerator is not as cold as it should be, but freezer still seems okay (ice it still hard and clear, frozen goods are hard.) Fridge is 60 degrees? … read more
Tyler Z.
Tyler Z.
Appliance Doc
87,827 satisfied customers
I have a wrx988sibq1 whirlpool french door evaporator coils
I have a wrx988sibq1 whirlpool french door evaporator coils were completely frosted up changed defrost thermostat and thermistor in freezer started to cool down and then stopped cooling compressor was… read more
Tyler Z.
Tyler Z.
Appliance Doc
87,827 satisfied customers
I have partial light frosting of my evaporator coils. The
I have partial light frosting of my evaporator coils. The temperature inside my standalone electrolux freezer does not drop below 38 degrees. … read more
Daniel
Daniel
senior service enginner
High School or GED
2,467 satisfied customers
Frigidaire model FRS26LF8CS3. Freezer section is freezing in
frigidaire model FRS26LF8CS3. Freezer section is freezing in the lower area but warm in the upper area. … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
The refrigerator is not working [warm] but freezer is cold
the refrigerator is not working [warm] but freezer is cold but frosting up model #gb2fhdxwqoo sn ky3850021 … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Ge freezer model FUF2ODMERWH Will not go below 50degrees
Ge freezer model FUF2ODMERWH Will not go below 50degrees there was some ice build up on the bottom and the drain. I cleaned that up and it worked for a couple of days and now it not working again. Any… read more
Tyler Z.
Tyler Z.
Appliance Doc
87,827 satisfied customers
Frigidaire upright freezer. FFU17FC5CW4. Bottom of freezer
Bottom of freezer cold, top not so cold. Thermometer reads 23 degrees F in empty freezer. Evaporator fan tests ok.… read more
Tyler Z.
Tyler Z.
Appliance Doc
87,827 satisfied customers
Have a LG LFX28978ST frig, the freezer food is thawling.
Hey I have a LG LFX28978ST frig, the freezer food is thawling. Comoressor is running, evaporator fan is running, condenser fan motor is running, condesner coils are cleaned, evaporator coil was cold w… read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,159 satisfied customers
There is ice forming in the area above the evaporator coil.
There is ice forming in the area above the evaporator coil. it grows so that eventually the fan blade hits it and makes a loud noise. Is this supposed to be taken care of by the defrost heater? I have… read more
Tyler Z.
Tyler Z.
Appliance Doc
87,827 satisfied customers
Model mbf 1956hew S# 12015454jc evaporator coil ices up, fan
model mbf 1956hew S# 12015454jc evaporator coil ices up, fan is working properly, … read more
Daniel
Daniel
senior service enginner
High School or GED
2,467 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x