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My whirlpool front load washer stoped and is locked in an…

My whirlpool front load...

My whirlpool front load washer stoped and is locked in an unknown cycle. How do I reset .

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

Li is approx 7 to 10 years

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

I just need to reset

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Answered in 5 minutes by:
9/22/2017
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,425
Experience: 9+ years being an appliance technician with factory training.
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If the washer is locked but you hear a motor running, it sounds like the washer didn't fill up with water quick enough and it took more than 6 minutes to fill up with water. The good new is that it's simple to reset this issue. The unit is in flood mode and you just need to plug the washer back in and give it 30 minutes to finish it's flood mode sequence. The door will remain locked and the drain pump will continue to run until the sequence is finished. Once it's done the door will unlock and you can use the washer like normal. Just be sure the water is turned onto the washer and the tray is fully closed and you should be good to go.

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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,425
Experience: 9+ years being an appliance technician with factory training.
Verified
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