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Ah, okay, So the issue is not likely a restriction but a low refrigerant level. The only way to know would have been to solder on a valve and check the pressures, so it is likely that they expected you to simply decline an expensive repair and collect their service/diagnostic fee. What was their charge to be to repair it, did they tell you?
Sorry for the delay, it takes me time to type and I have other questions as well.
Okay, so that is a fair estimate. So it sounds like they just don't want to fix it. Did you use an Authorized GE servicer or an independent company?
They are an Authorized Servicer, they are giving you the run around. Are you calling a local number or the call center? I would escalate it to a Service Manager.
If they gave you an estimate the first time around, they should have record of that. Both techs should have left a receipt for you, did they? What were the comments from the 2nd tech on his receipt?
Here is the issue, that repair is a bit of a pain to complete because it requires a lot of specialized equipment and time. The techs make the same if it is an easy repair or a difficult one, they are paid hourly. So, if they say it can't be fixed, it closes that ticket and it shows as a completed call for them. Tech number 2 was a lazy tech.....
You already paid a service charge the first time around. There is no way to file a no charge on the Sears system, I worked for them for several years. It requires a manager's approval. What is your zip code? I can try to find a different servicer to help but I would call and request a call from the Service Manager and they will get the 1st tech back out to complete the repair.
Please allow me just a few minutes to prepare some information for you, thank you!
If you cannot get satisfaction from Sears, the closest option is below. I would stay on Sears, though, they have your initial money you paid already
If you would be so kind, would you please remember to rate my service at the top or the bottom of the page before you leave today? If you don't, I receive no credit for my work. The deposit you placed stays with the site. You may post back at anytime with follow up questions. Thank you so much!