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I have a side by side refrigerator with the filter on bottom

Customer Question
and the filter does not...
I have a side by side refrigerator with the filter on bottom and the filter does not come out when button is pushed how is best way to take filter out?
JA: Just to clarify, what's the make and model of the appliance? And has it done this before?
Customer: Whirlpool model ED5FVGXWS07
JA: Do you plan on doing the work yourself?
Customer: Yes if I can
JA: Anything else we should know to help you best?
Customer: the filter is an aqua blue whirlpool(###) ###-####
Submitted: 1 month ago.Category: Appliance
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Answered in 2 minutes by:
9/22/2017
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 month ago
Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 10,737
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

Hello from Just Answer and the Appliance Category
I`m sorry to hear that your having issues!
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 37 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

pressing the button just unlocks the filter you still have to grab it and pull it out of the filter housing!

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Customer reply replied 1 month ago
it seems to be stuck
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 month ago

do you have a pair of pliers that you can get a better grip on it?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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