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Ice maker won't switch from crush to cube. Sears side by…

Customer Question
Ice maker won't switch...

Ice maker won't switch from crush to cube

Contractor's Assistant: What's the make and model? And can you guesstimate how old it is?

Sears side by side #970

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

Making ice good but will not switch to cube

Submitted: 11 months ago.Category: Appliance
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Answered in 3 minutes by:
9/21/2017
Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,294
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago

Do you have a model number so I can better assist you? It should be located on a sticker near the ceiling of the refrigerator section and seen if you just open the refrigerator door.

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Customer reply replied 11 months ago
Model***********
Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago

perfect, thank you. If the dispenser only delivers crushed cubes, this means that your bar along the bottom of the bin is not being lifted. If you remove the bin you'll see the metal bar along the bottom of it which is used to change the ice dispenser from crushed to cubed. Look at the wall behind the ice bin now. You'll see a hole that the metal bar goes through. This is where a white plastic stirrup pulls up on the lever to change the bin to "cubed" ice. Make sure that the metal bar does not slide under the stirrup when you re-install the bucket. Try the dispenser again and if it still won't dispense cubed ice, you'll need to order and replace the ice solenoid that lifts the stirrup looking device behind the back panel inside the freezer. Below is a link to the solenoid you'd need to order and replace.

CLICK HERE for cube solenoid

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Appliance Technician: Tyler Z., Appliance Doc replied 10 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

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