Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

The motor runs and the heat is on, but the drum does not…

Customer Question
The motor runs and...

The motor runs and the heat is on, but the drum does not turn.

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

Just a couple days

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

No i do not thinks so

Submitted: 11 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 5 minutes by:
9/21/2017
Appliance Technician: Kelly, Appliance Technician replied 11 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 26,056
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Ask Your Own Appliance Question
Appliance Technician: Kelly, Appliance Technician replied 11 months ago

May I please have your model number so I am able to provide you with accurate, model specific information?

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John Your Own Question
John
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
13,453 Satisfied Customers
Experience: Appliance repair business owner for over 43 years.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

26,056 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a maytag Bravos mod #Medx600xw0 that is making a
I have a maytag Bravos mod #Medx600xw0 that is making a terrible screeching sound. thinking it may be the drum support wheels. How do I access the drum? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Can't figure out how to enter service mode in GE electric
can't figure out how to enter service mode in GE electric dryer model GTD65EBSJWS … read more
Kelly
Kelly
Appliance Technician
26,056 satisfied customers
I have 110-92597400 washer. Coupling broke during spin cycle
I have 110-92597400 washer. Coupling broke during spin cycle (I think). Replaced coupling but spin cycle starts and stops about a 5 second rate and motor very hot. Pulled motor and unit draws 700 watt… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a Samsung DV218AEW that overheats and then shuts off.
I have a Samsung DV218AEW that overheats and then shuts off. I have replaced thermostat DC47-00015A, thermostat DC47-00018A, heating element Dc47-00019A and motor DC31-00055D. I continue to have the s… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have an 8yr old Bosch nexxt premier electric dryer. When
I have an 8yr old Bosch nexxt premier electric dryer. When you push the start button it clicks on you can smell the heating element, but the drum will not turn. I have taken the back off and checked t… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
My wrilpool dryer stopped spinning. The motor starts, but
My wrilpool dryer stopped spinning. The motor starts, but nothing happens. Is there a reset button or something like that? CAK… read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
3,516 satisfied customers
I have a Whirlpool Duet Gas Dryer Model Number GGW9250PW0 it
I have a Whirlpool Duet Gas Dryer Model Number GGW9250PW0 it will not start. All of the lights and controls seem to work, but when you press start, it just beeps. I just replaced the thermal fuse and … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
RE Maytag Elec Dryer Model # XXXXX: Dryer is not producing
RE Maytag Elec Dryer Model # XXXXX: Dryer is not producing any heat. Air flow from dryer to outside of house is excellent. My ohm meter says all switches and motor continuities are ok, and that the he… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
Dryer heats with door open not closed this 110 volt dryer model
Dryer heats with door open not closed this 110 volt dryer model # XXXXX I had tested the every thing Clarence Dimond… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
We have a kenmore dryer that isnt working. The problem seems
We have a kenmore dryer that isn't working. The problem seems to be the timer dial. My husband took the back off and cleaned out the lint and it worked for a couple of times, but it seems there is a b… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
Our dryer seems not to be turning off the heat at the end of
Our dryer seems not to be turning off the heat at the end of a cycle. I DK how long it stays on or if it turns off on its own. I have just noticed this in the past couple of days and have unplugged it… read more
Appliance-Service
Appliance-Service
307 satisfied customers
model ifr8200 dryer wont turn the drum allready replaced belt
model ifr8200 dryer wont turn the drum allready replaced belt does not seem to be anything binding the drum when turned by hand… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
Have a GE dryer DBB3300GA2WW since about 2001. When
Have a GE dryer DBB3300GA2WW since about 2001. When squeaking installed rear bearing, belt and idler pulley for squeaking, put back together and it ran but would not shut off & no light, also saw that… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
My electric dryer(1 year old)Model (AEQ80000FS0; S/N XD83514103)
My electric dryer(1 year old)Model (AEQ80000FS0; S/N XD83514103) makes a buzzing sound but the drum doesn't turn. Ran couple of loads today, not heavy, then put in the last load and dryer doesn't work… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
I have a Kenmore elite washer Model 110.23032101 . It still
I have a Kenmore elite washer Model 110.23032101 . It still agitates but will not spin. Could it be the coupling and how do I go about changing it . Thanks… read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,606 satisfied customers
Hi, I have a Frigidaire gallery gas dryer, model no. FSG748GFS1.
Hi, I have a Frigidaire gallery gas dryer, model no. FSG748GFS1. A few weeks ago after just drying a load fine, it wouldnt start on a 2nd. It made noise like it was trying to start, but the drum just … read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
We almost had a fire the other day in our Kenmore gas dryer.
We almost had a fire the other day in our Kenmore gas dryer. (Mod.# XXXXX). The dryer is not turning and only makes a buzzing sound when turned on. The buzzing sound occurs when the timer is moved off… read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,606 satisfied customers
Kenmore Electric Dryer Model # XXXXX heat. Checked
Kenmore Electric Dryer Model # XXXXX heat. Checked Thermal fuse and all thermostats and heating element. All test O.K. I have 240V going to timer switch but all terminals show 120V coming out. Does th… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x