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Whirlpool Cabrio when running the diagnostic cycle fills…

Customer Question
Whirlpool Cabrio when running...

Whirlpool Cabrio when running the diagnostic cycle fills with water doesn't empty and gives me the ol signal basket looks clear full of water doesn't come off C1..

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

2015 wtw7800xwd

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

I looked underneath and the rotor did not have any cracks in it. Position sensor looked okay but couldn't tell anything.

Submitted: 11 months ago.Category: Appliance
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Answered in 5 minutes by:
9/21/2017
Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago
Tyler Z.
Tyler Z., Appliance Doc
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Satisfied Customers: 89,323
Experience: 9+ years being an appliance technician with factory training.
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Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago

Please don't use the diagnostics cycle---that is going to do nothing but confuse you if you don't know how to use it. What is the problem with your washer?

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Customer reply replied 11 months ago
When running with or without clothes it stops without emptying after running several soap spin cycles (approximately 15 minuets) and gives a "ol" code on display. I can restart with the rinse and drain cycle on selector and it will empty tub. Washer is level and I can lift the tub a couple of inches with fingertips when empty. I removed the stator and inspected does not appear to have any cracks. Tub spins by hand easily.
Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago

OK perfect, thank you.

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Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago

First, OL stands for “Overload”, so in other words, the washer things the tub is too hard to move because it’s overloaded and the motor is struggling or the unit is way out of balance causing the washer to struggle. The most common problem is a nut below the inner tub that needs to “float”. Floating is when the tub fills up with water to a certain level the inner basket will rise about 1 inch from the center agitator. What this does is disengage the basket from the motor so that the agitator can rotate independently from the basket. If the basket does not float then when it tries to agitate the whole basket will turn back and forth at the same speed as the agitator and this will cause the OL error code.

To fix the problem if the basket is not floating you will have to take the washer apart. Below are the steps to follow if you are mechanically able to tackle it:

1. Unplug the power cord

2. Lift the top of the washer up, to do this there are 2 latches in the seams between the top and
the bottom sections. These latches are about 6 1/2 inches from the right side and left side of the washer. You need to insert a small screwdriver (be careful not to scratch the paint) and push the latch while lifting the top section.

3. The top will actually fold back leaving the inner tube fully exposed. Support the glass lid so it doesn’t get damaged because it is very heavy and will fall open when you flip the top back.

4. Remove the plastic top of the tub. There is one hose connected at the back and there are several snaps around the outer edge that hold it on. Remove the hose and unsnap the snaps and set it aside.

5. Remove the cap covering the very center of the agitator. It is just snapped in place and can be pried off with a small screwdriver.

6. Remove the center screw under the cap.

7. Remove the agitator, you need to lift it evenly and might have to work your way around by pulling on one of the three fins and then the next and so on. I also had luck using a small pair of needle nose pliers and grabbing a small lip inside the area where the screw was and pulling from there.

8. Remove the 6 Phillips screws in the middle holding the plastic top gear in place. Be very careful you don’t drop one of the screws because it can fall through the slots in the basket and be lost below.

9. Remove the plastic top gear.

10. Pull the plastic lower gear off of the splined shaft. It should pull right off.

11. Now you need to pull the basket up and off of the shaft. This is where you might have problems because the basket might be corroded to the shaft. If you can grab the basket on both sides under the outer lip and pull upward it might pull up. If not, then you will have to figure out a way to get it off.

12. Once the basket is off you will notice there is liquid inside of it. That is factory sealed in there so do not worry about that, it is normal.

13. With the basket is off you will be able to see that the shaft is probably corroded and the inside bearing on the basket is corroded. Clean these both off very good and check to see if the basket can easily go back on the shaft and slide up and down without getting stuck. You may need to sand and file the shaft a little bit to get it totally cleaned up. The inner bearing of the basket is plastic so it is pretty easy to clean with light sanding.

14. Reassemble in the reverse order and your done. Check to make sure the basket can easily float now by pulling up on it from the top inside lips.

Now if for some reason you don't find corrosion or the issue is not fixed, order and replace the 4 suspension rods because they have just become weak.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

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Customer reply replied 11 months ago
Does it matter that I can easily lift the tub by hand? Should I just get the suspension rods?
Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago

If you can pull the basket out by hand easily then yes, you shouldn't have a problem. But often times the tub will only pull half way up the shaft and get stuck do to corrosion so if you can't remove the basket easily then you need to remove the basket and clean the shaft first before seeing if the rods need to be replaced.

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Appliance Technician: Tyler Z., Appliance Doc replied 10 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

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