Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I purchased a new GE refrigerator about two and a half weeks…

Customer Question
I purchased a new...

I purchased a new GE refrigerator about two and a half weeks ago. We put it on the recommended control setting during installation and it cooled to correct temp. It now is running at about 65 degrees in the cooler the freezer seems to be ok. tried turning down the temp with the controller but did not change the temp .

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

Model # GTE18LMHGRES JUST BOUGHT IT AT LOWES

Contractor's Assistant: Do you plan on doing the work yourself?

YES

Contractor's Assistant: Anything else we should know to help you best?

THE FIRST FEW DAYS FUNNING HAD SOME FROST ON FREEZER DOOR BUT I ADJUSTED THE DOOR SEEMS OK NOW

Submitted: 11 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 16 hours by:
9/21/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 11 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,569
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

Hello from Just Answer and the Appliance Category
I`m sorry to hear that your having issues!
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 37 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

If you open the freezer door look on the rear interior wall panel do you see any frost or ice on the panel?

And can you hear the freezer fan running?

Ask Your Own Appliance Question
Customer reply replied 11 months ago
The fan is running I found that the coils were froze up I defrosted all the ice it has been running a little over 24 hrs but temp is hovering around 43 degrees. And this is at the coldest setting
Appliance Technician: Master Tech, Whirlpool Master Technician replied 11 months ago

if this is a brand new unit and the Freezer Evaporator coil was frozen over ,you either have a defrost issue or the doors are not closing properly .

Do both doors seem to be closing and sealing properly?

Ask Your Own Appliance Question
Customer reply replied 11 months ago
They seem to shut just fine but the freezer door does build up some frost around the top of door
Appliance Technician: Master Tech, Whirlpool Master Technician replied 11 months ago

ok so if there is frost that means warm air is getting into the unit.

Check to see if the rubber gasket is sealing against the metal cabinet ,if not if you have a hair dryer you can heat the rubber gasket up to relax the gasket and the magnet inside the gasket can then pull the seal in to seal any air leaks .

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 11 months ago

If you need me again for any other issues you can request me Whrlp Master Tech.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me 5 STARS is the ONLY way I get paid for my time.

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 10 months ago

I see you have not rated me as of yet!
Even after you rate me if you have a question just reply back to me,
I will still assist you ,but rating me 5 stars is the ONLY way I get paid for my time

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Master Tech Your Own Question
Master Tech
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,569
13,569 Satisfied Customers
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line

Master Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have an Amana refrigerator I bought used because we didn't
I have an Amana refrigerator I bought used because we didn't have one when we moved into this apartment a few months ago. It seem that the refrigerator isn't getting as cool as it was even a week ago.… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
Had a series of problems (random popping, continuous running
Hello. Had a series of problems (random popping, continuous running and cooler not cooling). Cleaned the heavy dust off the condenser and cleared a chunk of ice in the channel between the freezer and … read more
Master Tech
Master Tech
Whirlpool Master Technician
Vocational, Technical or Trade Scho
13,569 satisfied customers
I have a GE Profile refrigerator. Today I am calling for
I have a GE Profile refrigerator. Today I am calling for repair service for the third time. It seems to stop getting cold. I had it cleaned during the last repair about a month ago. It worked fine. Th… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
My LG fridge, temperature adjustment is stuck on level 3
My LG fridge, temperature adjustment is stuck on level 3 (led display) If you unplug the unit it will reset and you can adjust the temp. and it seems to cool normally. One day later it is stuck on lev… read more
Ezekiel
Ezekiel
Appliance Repair Expert
261 satisfied customers
I can not adjusted the temp on my Kenmore elite freezer with
I can not adjusted the temp on my Kenmore elite freezer with the control on the outside of the door. it stays at 65 degrees and I let it run about 6 hours and never dropped in temp. I just bought it u… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
Kitchenaid refrigerator (KBFS22EWMS9) temp not going down?
My Kitchenaid refrigerator (Model KBFS22EWMS9) should be at 38 degrees but i noticed this morning it felt warm and saw it was 57 degrees. Freezer drawer section seems to be fine. How can I get the ref… read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
My question is really relative to refrigerator/freezer temp
My question is really relative to refrigerator/freezer temp settings for the summer, so not sure if this fits your area of expertise. I'd like to know what the ideal temp settings are for summer. When… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a GE Profile Artica PSF26PGSA side by side refrigerator
I have a GE Profile Artica PSF26PGSA side by side refrigerator the freezer and refrigerator temperatures are very unstable.… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
Have Whirlpool Refrigerator side by side doors. Model # XXXXX
Have Whirlpool Refrigerator side by side doors. Model # XXXXX Strip between Freezer/Fridge getting really hot. Checked Condensor fan and cleaned coils. But, still warm.… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
We have a GE Profile French Door Bottom Freezer Refrigerator
We have a GE Profile French Door Bottom Freezer Refrigerator - Model PFS22MISBB3 - purchased in 2007. Lately the freezer and refrigerator are not holding the set temperatures - especially when the out… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
We have been gone for 6 months. Our refrigerator was turned
We have been gone for 6 months. Our refrigerator was turned off/unplugged. Now it will not get cold in the freezer or refrigerator. We have turned it off and restarted it but it still isn't cooling. T… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I have a GE Profile Model # PSC25MSTASS side by side. I noticed
I have a GE Profile Model # XXXXX side by side. I noticed 2 days ago that the refrigerator side seemed to be not cooling properly. It was at 40 degrees with the setting at 35. I have tried turbo cool … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a french door bottom freezer GE refrig. Model #PFS22SISBSS;
I have a french door bottom freezer GE refrig. Model #PFS22SISBSS; serial # XXXXX about 5 years old. The thermostat is reading 8-16 degrees for the freezer. Sometimes the refrig temp is showing 42. Th… read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,606 satisfied customers
We have a GE Profile refrigerator that was purchased 2 years
We have a GE Profile refrigerator that was purchased 2 years ago. Suddenly tonight the frig was warm, 57 degrees, and the freezer was 39 degrees. Doors were closed all day. Unit has never made any str… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
Hello, I have a circa 1980 GE No Frost refrigerator that
Hello, I have a circa 1980 GE "No Frost" refrigerator that has a temperature control located at the rear of the food compartment. L.H. dial shows 2 through 9. R.H. dial shows A through E. Currently th… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I just bought a place with all new maytag appliances. The
I just bought a place with all new maytag appliances. The refrigerator does not seem like it's getting below 65-70 degrees. The freezer works fine, but I am scared to even buy any perishable items for… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
I have a refridgerator (Maytag RSW2200EAM) I bought it used
I have a refridgerator (Maytag RSW2200EAM) I bought it used and It worked for about a week, but didn't get cold in the fridg side, it only stayed cool . The freezer on the other side was working good.… read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
GE Profile Refrigerator Model TBX22PRYCLWW top mount has warmed
GE Profile Refrigerator Model TBX22PRYCLWW top mount has warmed up in both refrigerator (40-45 degrees) and freezer (20 degrees) sections. This started 8 days ago. I've adjusted temp settings, cleaned… read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,606 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x