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I have a Kenmore Refrigerator model # 72862100 and the

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I have a Kenmore...

I have a Kenmore Refrigerator model # 72862100 and the freezer maintains the cold, but the refrigerator remains warm. I did unplug the unit and let it stand for 24 hours without power. I also remove the bottom plate in the freezer and removed the back plate to allow for air flow so the unit could defrost properly. There was a wire with a clamp that was not attached to anything and I believe it is the heater that controls the defrosting of the unit. But I am not sure and would like to know where to hook it up to. I also believe the defroster is not working and would like to know how to repair this on my own.

Contractor's Assistant: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?

I purchase the unit in 2002

Contractor's Assistant: Do you plan on doing the work yourself?

If I can.

Contractor's Assistant: Anything else we should know to help you best?

Not at this time

Submitted: 11 months ago.Category: Appliance
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Answered in 2 minutes by:
9/20/2017
Appliance Technician: Daniel, Home Appliance Technician replied 11 months ago
Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17,613
Experience: 20+ yrs. experience in appliance repair. NVQ Level 2 electronics manufacturers training courses in England.
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Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now and will post back with your reply momentarily

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Appliance Technician: Daniel, Home Appliance Technician replied 11 months ago

Are you able to post a picture of the inside of the freezer so i can see the wiring from there.

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