Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Model DWHD640JFP/51, DWHD640JFP/51 error code 15 motor

Customer Question
Model DWHD640JFP/51 Contractor's Assistant:...

Model DWHD640JFP/51

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

DWHD640JFP/51 error code 15 motor continuesly running. . I tried cleaning the filter and holding down on/off and it didnt work.I now unplugged the dishwasher.

Contractor's Assistant: Just to clarify, what's the make and model of your dishwasher? And have you run a diagnostic test cycle?

Just ran dishwasher this morning. Maybe clogged underneath filter? I cant remember how to access ?

Contractor's Assistant: Do you plan on doing the work yourself?

I had a technician out in June and said this error message usaully means food beneath the filter?

Contractor's Assistant: Anything else we should know to help you best?

No No no

Submitted: 10 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 5 minutes by:
9/20/2017
Appliance Technician: Tyler Z., Appliance Doc replied 10 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,175
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 10 months ago

E15 means that water has gotten into the base pan below the dishwasher and it is now in flood mode. You've probably noticed that the drain pump will run all the time now as well. What that means is that water has worked it's way down into the base pan below the dishwasher tub causing the unit to do nothing but drain. This is normally caused by the drain being clogged or too many suds in the tub causing the tub to overflow a bit. Either way, you'll need to uninstall the dishwasher and tip it forward at a 45 degree angle to drain the water out of the base pan. Be sure to put a towel under the dishwasher first so that the water is soaked up in the towel instead of going all over the floor. Once you've drained all the water out of the base pan, reinstall the dishwasher and pour a gallon of water in the dishwasher. If it drains it out right away and doesn't wash or refill, you still have water left in the base pan to try again, otherwise you're good to go.

Now if you don't want to do all this work just to get your dishwasher working again and you have time, let the dishwasher just sit unused for a week and the water in the base pan will evaporate as time goes on and the dishwasher will start working again after a week.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 10 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,175
89,175 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

89,175 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I was getting f9 e1 error code. Cleaned out filter. No kink
I was getting f9 e1 error code. Cleaned out filter. No kink in hose. No clogged drain but got same error message after I ran 2 loads of clothes with no error message and now machine won't power on aft… read more
AppTechNC
AppTechNC
Appliance Repair Technician
Appliance Repair
176 satisfied customers
My thermador/bosch dishwasher had the E-15 error code with
my thermador/bosch dishwasher had the E-15 error code with water underneath on the kitchen floor … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,175 satisfied customers
My Miele dishwasher is beeping in the middle of the cycle
My Miele dishwasher is beeping in the middle of the cycle and showing F13 Error message … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,175 satisfied customers
I keep getting an f21 code on my 3000 series washer : It is
I keep getting an f21 code on my 3000 series washer … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
Got an F-51 error notice on our Miele Dishwasher. We are gone
Got an F-51 error notice on our Miele Dishwasher. We are gone for 6 months (October to now) and the dishwasher hasn't been run at all. When I opened it this morning, I discovered that it had sitting w… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,175 satisfied customers
I have a Kenmore Elite Bottom Freezer Refrigerator, Model #
I have a Kenmore Elite Bottom Freezer Refrigerator, Model # ***** which I bought from Sears 2 1/2 years ago (June 2013). I have gotten an error code "er FF." … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
I have a Samsung dw80f800uws. We had an OE error code. I cleaned
I have a Samsung dw80f800uws. We had an OE error code. I cleaned the screen and checked the white plastic valve thing on the left side for junk. I reassembled it and the error went away. Now it just f… read more
AppTech8579
AppTech8579
1,774 satisfied customers
Have a Bosch dishwasher-ran it yesterday-when opened surprised
Have a Bosch dishwasher-ran it yesterday-when opened surprised to see maybe two inches of water not drained at the bottom-no apparent blockage like solid food on/above drain--water appears to be "oily… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,175 satisfied customers
KitchenAid Model KUDS24SEWH4 leaves particles on dishes. I
KitchenAid Model KUDS24SEWH4 leaves particles on dishes. I took the bottom sprayer off and the screen underneath appears clean. Yet every time I run the washer it leaves particles of food on the dishe… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
I have a Kenmore Elite Calypso. It is not draining water, despite
I have a Kenmore Elite Calypso. It is not draining water, despite the motor and pump being changed... My technician said that the drum is also filled with lint and that the "check ball" is not working… read more
gst85
gst85
Appliance Tech
3,355 satisfied customers
Hi I have a frigidare ftf2140eso front load washer. My wife
Hi I have a frigidare ftf2140eso front load washer. My wife was washing a king size blanket and throw. The machine went to drain and spin after the wash. We were in another room but heard the machine … read more
J1204
J1204
Service Technician
123 satisfied customers
Hi I have a LG Dishwasher, Model Number LD-12AW2 and l was
Hi I have a LG Dishwasher, Model Number LD-12AW2 and l was having a problem, it was losing water from underneath and a message showing OE and ringing noise? l called in a repairer and $291 later l put… read more
master appliance tech
master appliance tech
Owner / Operator
High School or GED
1,787 satisfied customers
Hi, I have a Miele dishwasher G841- the intake/drain light
Hi, I have a Miele dishwasher G841- the intake/drain light goes on just as the wash part of the cycle should start. I have cleaned the filter, popped out the drain and made sure the ball inside moves … read more
william
william
Home Appliance Technician
Vocational, Technical or Trade Scho
3,012 satisfied customers
I have a Siemens SN25M830 dishwasher which is stopping part
I have a Siemens SN25M830 dishwasher which is stopping part way through a program with a code E24 - and water remaining in the bottom. I've removed the filter and pump cover to make sure there's nothi… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,175 satisfied customers
I have a Miele model G841SCU PLUS dishwasher that has the improper
I have a Miele model G841SCU PLUS dishwasher that has the improper hose installation warned against in the manual. I've gotten it working once before and think I remember that there was a button proto… read more
william
william
Home Appliance Technician
Vocational, Technical or Trade Scho
3,012 satisfied customers
Our front loading washing machines door will not open. We
Our front loading washing machine's door will not open. We ran the cycle again and it still won't open. What should we do?… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
My 9 year old Kitchen aid dish washer has stopped cleaning
My 9 year old Kitchen aid dish washer has stopped cleaning well . water temp above 120 --drain screen clean -it fills with water just fine-arms turn fine --dishes are prewashed before placing in dish … read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
My miele dishwasher inlet/drain indicator keeps flashing 5mins
My miele dishwasher inlet/drain indicator keeps flashing 5mins into programe,the machine then stops. I then re set the programe and the machine drains with no problem. I have checked the inlet filter,… read more
william
william
Home Appliance Technician
Vocational, Technical or Trade Scho
3,012 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x